I had an issue with my Fibre broadband where it would lose connection. When I had connection it would be slow. The engineer solved the loss in connection and now it is stable. He also told me that he would reset the circuit so it would clear any errors and the speeds should increase to the levels i saw before the issue around 68-72Mbps. However there was no increase in speeds and is now beyond a joke!
I recently upgraded from fibre medium to large hoping for large increase in speeds
With one computer is connected, Wi-Fi is off i got 44.93 Mbps.
The proof: Click Here
Router DSL info: Click Here
This has been occurring for 4 weeks, however the issue now was not a serve before. This is because I did not have any internet for hours on end, this does not happen anyone.
However, the speeds are not acceptable. My estimated speeds I was told was between 65-72mbps. Since the property is 650 Meters away from by cabinet, the speeds will be lower than the 76mbps advertised. I knew this but I was told that it would be no lower than 65Mbps. This is beyond ridiculous.
I will now tell you the things TalkTalk has done for me to try to fix the issue.
- Sent a new router, the HG 633 (I had a HG533 with open reach modem) Since the online agent I was talking to online detected a fault with the router.
- Talktalk sent out a bright sparks engineer with checked my equipment and realised I have a bit of noise on the line. Escalated it to open reach
- An Open reach engineer arrived and did not detect any faults. He installed new faceplate which somehow miraculously made the internet stable again and told me that he would reset the circuit so that I would get the speeds I was getting before.
Now I don’t get the speeds, and it is even worse when multiple devices in the household are connected. Downloading games from the Steam store, watching films online on Netflix is a bit slow and that why I upgraded. I was promised an improvement. It has been a month now and no improvement at all from the fibre medium to the large package which I am paying extra for minimal to no improvement in speeds.
Sorry this had to be a long piece (Half an hour to write this) Image may be NSFW.
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however it has to be said that my patience is about to go and that I may leave.
Please help me. Image may be NSFW.
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