Our internet service keeps dropping out. This has been going on for some time intermittently including noise on the telephone line.
Yesterday we phoned in to report the noise on the telephone line and the automated system looked at this and reported that it had been fixed (INC000014199163) and we did hear an improvement and get three hours when we didn't notice any drops of the internet service.
However, today it's just as bad as ever.
The router log (which goes back 6 hours at this point) shows that the DSL link has gone down 9 times in that period. This was with the router SNR margin set to 18dB (which is very high and has not had any effect, except to lower the down data rate as you would expect).
As we have FTTC we think that this is a problem between the house and the cabinet. In response to a previous fault we had an Openrach engineer inside the house and he rewired our sockets and we are currently running straight out of the Openreach socket which has only the router and one phone base unit plugged into it and nothing else at all.