Why is my problem being ignored by the OCEs? I originally posted two days ago & haven’t had an answer whereas others start a thread & get a response within hours.
We just upgraded to fibre & while initially the download speed was 30% better than the old ADSL now it is barely faster at all.
I have provided the TalkTalk phone number in my profile. I have done everything that I can to troubleshoot but still the download speed is barely any different to the previous ADSL & the ping times are awful. Still the HG633 is stuck on the old 1.15t firmware. I have switched off for 30 minutes with no difference after restart.
I just did a Speedtest over a wired connection & get:
Ping 145 ms Download 18.38 Mbps Upload 1.62 Mbps
Ping results :-
Ping has started…
PING google.co.uk (62.24.213.227): 56 data bytes
64 bytes from 62.24.213.227: icmp_seq=0 ttl=61 time=48.010 ms
64 bytes from 62.24.213.227: icmp_seq=1 ttl=61 time=45.544 ms
64 bytes from 62.24.213.227: icmp_seq=2 ttl=61 time=28.430 ms
64 bytes from 62.24.213.227: icmp_seq=3 ttl=61 time=46.955 ms
Here is the text of my original thread:-
We just upgraded to Fibre & went live this afternoon & have been underwhelmed by the improvement. Upload speed is double what it was but download only 30% more & the ping times are absolutely dreadful.
Speed tested on a MacBook Pro connected by Ethernet cable to the HG633.
This is a typical result from speedtest.net
Ping 85ms Download 22.88 Upload 1.80
The HG633 is on firmware v1.15t which is evidently not the latest version so is this the problem?
I would appreciate if someone can fix this.
Here are the connection details from the HG633
DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
2000
Downstream line rate (kbit/s):
39997
Maximum upstream rate (kbit/s):
23297
Maximum downstream rate (kbit/s):
80732
Upstream noise safety coefficient (dB):
22.7
Downstream noise safety coefficient (dB):
16
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
2.4
Downstream line attenuation (dB):
7.1
Upstream output power (dBm):
4.5
Downstream output power (dBm):
11.1
Channel type:
Fast
DSL up-time:
0 days 0 hours 11 minutes 34 seconds
Restart DSL