I have upgraded from Fibre Medium to Fibre Large but I'm not getting any faster speeds, I have spent hours on the online chat & now I've been told that a talktalk engineer will have to visit & if my router is damaged I will have to pay £65 but my router is in perfect condition. The visit is booked for 12th December but I wondered if someone could look into this for me please as they have done line tests & they got me to take the front off the master socket & plug the router into the test socket but that didn't improve my speeds, I'm currently getting between 20-23mb download & 2.50-3.15mb upload.
Thanks very much