About a month ago our HG635 needed to be restarted at intervals thought out the day - being disabled with a chronic illness this was a nightmare! After numerous calls to talktalk we were sent a new modem, an HG633. Since then we've had nothing but problems accessing the internet. When we can get on the speeds are so slow that web pages won't load. It's offline more than it is working. After more frustrating conversations with talktalk they arranged for an openreach engineer to come out. He said the line was working fine and recorded speeds in excess of 34mbps, more than we've had in a long time. He was a bit stumped and said the HG633 router must be faulty as he couldn't load web pages so he put back the HG635 until a replacement was sent. This original modem does work, but still needs to be restarted at times throughout the day. We installed the replacement HG633 and it still doesn't work, acting exactly the same as the other HG633 we had to return. After more frustrating calls with talktalk one of their engineers is scheduled to come out next week. As we weren't getting any internet at all and have to wait what a few days for the engineers visit we've put the HG635 back on, which again is giving us good speeds but drops out and needs resetting occasionally.
Please can anyone shed any light as to why this might be the case? Do you think its worth my energy having another engineer visit to tell me the line is ok and they don't know what the problem is? Or should we put up with the HG635 until our contract term ends in a few months and switch to another provider?
thanks in advance xx