Hi There,
I've recently upgraded contract from the 36mbps Fibre to the 72mbps Faster Fibre package.
I've noticed that my upload speed has increased to the estimated speed (around 20mbps) but my actual download speed has not changed at 36-38mbps.
I've spoke to support twice, once i was told the router is faulty (which i find hard to believe as the person speaking to me did not understand my query) and the second time told my download speed is in a 'Probationary period'.
Does anyone have any knowledge on this as I find it odd my upload speed is at what is should be but my download speed isn't?
I have done everything I can to ensure my connection in house is up to scratch, and I'm using a wired connection. My Account page also says that everything is Live!