I was called today at1340 by brightsparks to let me know that the engineer due to come to my house between 1200 and 1500 could no longer make it. This was on the back of my first appointment 2 weeks ago that they cancelled the night before.
It is unacceptable to do this twice and make me wait another 2 weeks to get an appointment. This will be a 5 week wait to get my broadband sorted, in the meantime I keep haveing to pay for intermittent speeds on my fibreband.
If I had cancelled at short notice i would be charged yet it seemd acceptable for them to keep me waiting in with no compensation.
Not for want of polite people I speak to, yet again talktalk customer service is seriuosly below par.