Hi
Quick bacground
Signed up to Talktalk way back last year to get a complete new fibre install - needed a new line put in. Had an engineer booked to do the install on 29th Dec. Got the line installed, but no router to test it with - as talk talk didn't think it would be a good idea to send me one!!!!
Finally got the router a few days later - all plugged in and all the lights were working apart from the internet light - which is just a solid red.
Numerous phone calls later - which do nothing but frustrate - as each time I call nobody seems to read any of the notes and insist on asking the same questions again and again and trying to get me to go through the same trouble shooting steps.
Anyway quick summary of the position is that I am losing the will to live with Talktalk customer support. I have now tested the connection with two different routers - and still the same problem - a red light on the internet connection. Broadband shows nice green light as do all the other lights.
I was told the other day that openreach would be contacting me in relation to the fault. Then having not heard anything I call in to find out that they couldn't find a fault - talktalk didn't think that it would be a good idea to tell me this!!
Anyway as I still have the fault I agree to an openreach engineer coming out at a cost of £65 if the fault is found to be mine!! I agree to this - only to ring in this morning as still not had the text message to book the appointment that again talktalk have a report saying that an engineer not needed and nothing was being done!!!!
So - does anyone have any suggestions as to how to get this resolved?