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Really Slow fibre / Phone line dead

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Hi,

I originally posted this on saturday, but cannot find my post in the discussion board anymore....

 

Hi OCE's

 

My fibre package was running at around 16-17mb/s down stream and roughly 1mb/s upstream, but recently it has slowed right down.  The sync speeds are really low.  Could you take a look please.   My router is Huawei HG635 and this in the broadband info from the router page....Which I have rebooted numerous times and left switched off for over 30 mins....

 

DSL synchronization status: Up

Connection status: Showtime

Upstream line rate (kbit/s): 442

Downstream line rate (kbit/s): 4155

Maximum upstream rate (kbit/s): 442

Maximum downstream rate (kbit/s): 5015

Upstream noise safety coefficient (dB): 6

Downstream noise safety coefficient (dB): 6.6

Upstream interleave depth: 0

Downstream interleave depth: 0

Line standard: VDSL

Upstream line attenuation (dB): 0

Downstream line attenuation (dB): 35.1

Upstream output power (dBm): 10.5

Downstream output power (dBm): 9.1

Channel type: None

 

Also, my home phone line is dead, there is no dial tone or anything, this has been checked on 3 different handsets now.

 

 Please help as I need phone / decent internet speeds for work.....


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