I have been having endless broadband issues for months as follows:
- the broadband works for a period of a few weeks and behaves reasonably
- every third or forth week the broadband connection goes down entirely
- it remains down for around two to four days
- during this I restart the router, I also have reset the router (huawei hg532 on the latest software version) back to its factory settings multiple times
- I have removed and re-plugged in all lan connections
- I can sometimes get a wireless connection at this stage, but not a wired connection. The wireless speed is around 1-2mpbs download, higher upload but only marginally
- the connectivity is then hit and miss and too slow to use. The wired connections still don't work
- after a few days it all rights itself and works again
This is totally useless as a service and I have 3-4 days a month with no broadband and it is random when it occurs.
The frequency of this seems to be getting worse. I have called in multiple times and recorded this issue, each time I have the lines checked and they see your faults they then offered to send out an engineer, however state that I will have to pay £50 if no fault is found. This is not acceptable given this is a random issue, and rights itself m after a few days, as a result when an engineer comes out the broadband is typically working and so the visit is cancelled.
I've now had enough of this broadband service and I'm considering switching to alternative provider with immediate effect unless this can be resolved in the next few days and compensation offered in exchange for my lack of broadband availability.
Any help would be greatly appreciated from any of the members, or talk talk could contact me direct taking into account my history of this issue they should be on my file, and the above details I have provided. I really do not want to call in again and start from scratch with talk talk and looking new checks on the line from fresh is crazy that my history is not taken into account.
Home account information:
Talk talk full membership with phone, fibre broadband, TV pack
High-speed fibre connection should be achieving I think 80 Mb, I don't get anywhere near that, and with this issue it's around 1 Mb per second
We are based in postcode area GU14 and do not know of any Geographic faults affecting talk talk locally, but talk talk have quoted that they can see issues affecting the line when the fault occurs.
- the broadband works for a period of a few weeks and behaves reasonably
- every third or forth week the broadband connection goes down entirely
- it remains down for around two to four days
- during this I restart the router, I also have reset the router (huawei hg532 on the latest software version) back to its factory settings multiple times
- I have removed and re-plugged in all lan connections
- I can sometimes get a wireless connection at this stage, but not a wired connection. The wireless speed is around 1-2mpbs download, higher upload but only marginally
- the connectivity is then hit and miss and too slow to use. The wired connections still don't work
- after a few days it all rights itself and works again
This is totally useless as a service and I have 3-4 days a month with no broadband and it is random when it occurs.
The frequency of this seems to be getting worse. I have called in multiple times and recorded this issue, each time I have the lines checked and they see your faults they then offered to send out an engineer, however state that I will have to pay £50 if no fault is found. This is not acceptable given this is a random issue, and rights itself m after a few days, as a result when an engineer comes out the broadband is typically working and so the visit is cancelled.
I've now had enough of this broadband service and I'm considering switching to alternative provider with immediate effect unless this can be resolved in the next few days and compensation offered in exchange for my lack of broadband availability.
Any help would be greatly appreciated from any of the members, or talk talk could contact me direct taking into account my history of this issue they should be on my file, and the above details I have provided. I really do not want to call in again and start from scratch with talk talk and looking new checks on the line from fresh is crazy that my history is not taken into account.
Home account information:
Talk talk full membership with phone, fibre broadband, TV pack
High-speed fibre connection should be achieving I think 80 Mb, I don't get anywhere near that, and with this issue it's around 1 Mb per second
We are based in postcode area GU14 and do not know of any Geographic faults affecting talk talk locally, but talk talk have quoted that they can see issues affecting the line when the fault occurs.
