I recently joined TalkTalk from Sky as the deal offered was too good (now I can see why!)
My phone line went live on the 4th Dec and 11 days later I still have no broadband. I have used up all my mobile data so now I have to purchase more. I also work from home and rely on my internet connection, for the last week I have had to go into the closest office to work incurring me costs that I cannot recoup.
Two engineers have been out - one to set up the line the other to find the fault - he only changed the router, I could have told him the router is not the problem. I now have to wait even more. Just spoken to technical and all they can tell me is an engineer will text me when they are visiting - which could be the 16th/17th or 18th Dec!!
All I get from TalkTalk is that I can sort things out by logging into my account - HOW THE HELL CAN I DO THAT WHEN I HAVE NO BROADBAND!!!!!!!!
I did notice they sent the 1st bill rather quickly though - which I cannot check, at the moment I do not want to pay it as I am not getting the services I paid for.
If this is what the service is like, I am very close to cancelling the whole contract and going elsewhere - TalkTalk have not kept up their part of the contract so why should I stay with them.