Hi,
I have had no service since last Wednesday (Fibre or Telephone). A fault was found on the line and an engineer was sent out. This fixed the telephone line. However I still cannot access the internet on any of my devices. Can you please investigate. I have ran ping test and tracert, please see results below.
I need this fixed asap as I need it to work from home and obviously with Christmas everyone is home. Please help
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>ping 107.162.133.162
Pinging 107.162.133.162 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 107.162.133.162:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\WINDOWS\system32>ping 74.125.206.94
Pinging 74.125.206.94 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 74.125.206.94:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\WINDOWS\system32>tracert 74.125.206.94
Tracing route to 74.125.206.94 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.1
2 19 ms 6 ms 6 ms 79.78.224.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\WINDOWS\system32>