Hello,
This is my first post so not fully sure I'm posting in the right place or that this is how things are normally done etc.
I've recently signed up to talktalk (I say recently, it was actually before Christmas) and my go live date was scheduled for 12/01/16. The package I've got is SimplyBroadband with Fibre.
Well, yesterday (12th) I had an email to say my service had gone live and to go ahead and connect my router. I set it all up only to find that the broadband light would not give out even a hint of green. Naturally, I assumed the flimsy DSL cable was defective and swapped it out for another, no luck. I then tried using a different router to see if that could pick up the broadband and to determine if perhaps the router was defective (a dodgy DSL port or something). No luck there either, the other router didn't detect any signal coming through, neither does the TalkTalk router.
I rummaged around for a number to get ahold of TalkTalk and managed to find one on an advertisement for their sim deals. When I got through I explained my situation and was told the person on the other end of the line could help despite my call not having anything to do with the sims. I was told that the e-mail is irrelevant and that my service could still go live up to 12am.
Knowing this not to be the case I hopped onto a BT Hotspot and found the proper technical support number. This time the support was actually helpful and they did some checks on my connection and asked me the usual questions (can you recieve calls etc) and in the end we came to the conclusion that either my home connection was dodgy (though I doubt this as the landline works flawlessly, though I believe the two are not through the same line so it still could be) or that the engineer who went to the cabinet earlier that day had not set up the VDSL properly. Nevertheless I was told to unplug the router and wait half an hour to see if a new IP would solve the issue (not sure why this would as the router was getting no signal whatsoever, but nevertheless) I complied. After a half hour I plugged everything back in and hoped for the best but still no luck. I called back tech support and was told that as this is something that will have to be managed higher up I would have to wait to be contacted by the powers that be. No contact so far however it is only a day later so I wouldn't expect it.
My main queries are:
Has anyone ever experienced this before?
How long do TalkTalk take to contact you?
How long will I have to wait for another BT Engineer to go check out my cabinet?
Is there literally anything I can do?
Am I paying for no internet?!
My main gripe is just having to use a BT Hotspot as my main source of net. I don't know if you've ever tried to use one for daily browsing but it's god-darn awful!
Anyway, rant over, thanks for reading and I appreciate your comments.