I recently upgraded to fibre. It all worked well initially until a week later on the 7th October when I realised my land line was dead with no dial tone. At this point the fibre internet was still working. I reported the issue and received a text to say that a fault had been identified and I would be updated about it within 48hours. This never happened but the following day the land line was working again, so I forgot about it and assumed it had all be fixed. Yesterday evening around 5.30pm on the 13th October, I received a text to say that “An engineer has been dispatched to complete checks on your line, we will provide an update within 48 hours” Within half an hour of getting this text, both my land line and fibre connection had completely stopped working. Totally dead. Coincidence? I’ve tried everything which the “help” section suggests. Yes all of my cables are plugged into where they should be. I’ve even tried turning off the router for at least 20 minutes to completely refresh the connection, as the help app suggests. And to completely rule out any equipment malfunction on my end, I’ve tried plugging just the telephone into the master socket – still dead, no dial tone, nothing. To make matters worse, I can’t report this fault through the app, as it tells me that there is already an issue in progress “TBC”– which would be the initial fault I reported when my land line first went dead. It seems to me like an engineer has been out to look at it and made matters much worse. What am I supposed to do now?
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