Turn off wifi optimisation
Hi, Having read a couple of similar threads about the wifi channel changing by itself from one I have set it to deliberately in the routers admin UI, it appears I need to ask TalkTalk to turn off the...
View ArticleEngineer late
I booked an visit today between 9am and 12pm with a Engineer to check the wiring of my flat but still waiting. Tried to call, no success. Tried to do a chat online, no success. No internet for more...
View ArticleFTTP now installed - how long before TalkTalk will enable it at the exchange?
I am a TT broadband customer in a rural location, about 2 miles from the exchange. Speed is at the very bottom end of what the service guarantees. OpenReach have now installed FTTP in our house as...
View Articleinternet keeps stopping
The last week or so my internet keeps stopping, then restarting, I have checked on Talk Talk help and support, but it says the problem is in gainsborough, I live in West Wales, but i'm still getting no...
View ArticleClik here to view.
Broadband wall socket
I've been having problems with connecting to the Broadband Internet during setup and found this:The area in the red circle does not appear to align with the area in the blue circle, when the front...
View ArticleWiFi channel resetting
Hi I’m having an issue with my 2.4ghz WiFi channel keep resetting to channel 1 and none of my devices can see the channel. I manually change it back to 11 but 1 hour later it’s automatically changing...
View ArticleRouter Orange Light Flashing
Internet is connected but flaky and keeps dropping - all day long. Orange light flashing non stop. Called TalkTalk and engineer gave me a number to call back in 20 mins. So I did - I called back but...
View Articleunable to renew to 67Mb/s BROADBAND
Hello, our faster fibre broadband has recently ended and we have the option to renew to a 24 month 67Mb/s contract. however, on selecting it the site tells us that this service is not currently...
View ArticleProblems with a new install
Hello, Can I please get someone to have a look at what has happened here with what should have been a fairly simple switch. I have renewed with TalkTalk, my old contract was faster fibre and my phone...
View ArticleTerrible speed drop
Since renewing my contract (which is no surprise) my internet has started to drop speeds throughout the day I'm promised 25mbps, however I only get 21mbps at the best of times. My internet with drop...
View ArticleNot getting gauranteed speeds
Hi there, I recently upgraded to fibre 65 from the faster fibre package. The upgrade went live on the 14th of December and I am yet to obtain the faster speeds. If I look at my account on talktalk, it...
View ArticleEngineer No Show
I was due to have an openreach engineer install fibre 150 today. I had not received any update about the visit therefore I contacted TalkTalk yesterday. Originally the agent was unable to find my...
View ArticleClik here to view.
Consistently weaker internet speeds than promised.
Hello, I've been with talktalk for a year or so now and nearly three months back when I was going to move to BT (due to not getting the promised internet speed on Talktalk at that time), I was baited...
View ArticleFlashing Amber Light
Hi, Our Faster Fibre broadband must have dropped off whilst we were out yesterday. We now have a flashing amber light on the router- despite resetting and I think had a similar problem a few months ago...
View ArticleNo sevice, had no phone now no wifi.
Wifi lost its signal yesterday, and has not worked since, the hub orange light is flashing. need help asap as 4 adults are now using phone data and have already had to pay for extra data. Also my...
View ArticleEthernet ports don't work
Hi, I am working from home and my wifi doesn't stretch to the back room where I am working. I bought an ethernet cable but it doesn't register as plugged in. I have tried different wires (the wires...
View ArticleCancel contract
I'd like to cancel my contract. I'd like to know how much it would cost to do this. Thanks
View ArticleHow to get support?
Hi, my 'fast fibre' broadband is constantly slow and keeps dropping and my phone line is noisy. I've run all the checks I can and can't get anyone on the phone. Chat is constantly 'busy'. Any suggestions?
View ArticleDefault Private IP Address Scope 192.168.1.x Can Not Be Changed!
I had a new router (Talktalk business) installed only yesterday. I have been trying to change the default private IP address scope from 192.168.1.x to 10.18.18.x which is a very simple task to do...
View ArticleSlow fibre and DNS name resolution error
Since yesterday evening, my speed has been terrible.I've checked the logs, and I'm getting a DNS Name Resolution Error every minute. I've switched the DNS to use Google, but still having slow speeds...
View Article