Broken router
I believe we have a faulty router or the power cable is faulty. Can we get a new router? And are there any additional charges
View ArticleFibre Speed Boost not giving minimum speed promised
I was told that my guaranteed minimum download speed is 44.6mbps. I never get more than 36mbps. I have now had 3 extremely lengthy online chats - each one going through all the same tests - but nothing...
View ArticleUpgrading Firmware.
Hi, I just installed my new talktalk wifi hub. it's working fine. However I would like to know where or how to update the firmware.I see it's something talktalk can do themselves, is this possible for...
View ArticleSpeed Boost Query
Hi,I recently decided to switch providers from talktalk and earlier today I received a phone call from them saying that they could double my speed at no extra cost. I currently get between 15-30mb...
View ArticleI'm thinking of switching to TalkTalk Superfast Fibre. can I use my own...
I have a Draytek Vigor 2862 router/modem. If I switch to TalkTalk Superfast Fibre, can I use that? Many thanks in advance.
View ArticleUnderstanding Sync Speeds
So as the title suggests, I’m wondering if someone can help me understand my speeds a bit better... Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power...
View Articlewhich fibre?
if some nice person could help here please, I have just upped to fibre broadband, which of course for the last 3/4 mile is copper wire in the air... Now if I now go for Superfast Fibre will it ALL be...
View ArticleJust got connected and find I have a problem
Hi all. So I've just got connected and the install went wellHowever I have just found out through here in the community that the Sagemcom router that's been supplied cannot be put into bridge/modem...
View ArticlePoor connection issues
Hi,I've been having poor connection issues and have run a few traceroutes which produced bad results (between 200ms to 500+ms. I've tried rebooting my laptop, games console and router, but no change....
View ArticleVPN use on D-Link DSL-3782
Hello Apologies, I know this issue keeps appearing quite regularly in this forum but the usual response is to start a new request and either: - get the latest firmware upgrade for the D-Link DSL-3782...
View ArticleSlow fibre broadband speeds
Hello i previously made an inquiry into slow fibre speeds.I did what was recommended to change the wireless channels personally I think it made my connection even slower I changed back to the default...
View ArticleStatus cannot identify my router.
I have the Huawei HG633 router that I was supplied with when I signed up for TalkTalk, it even has the TalkTalk logo stamped on it. Why can't the status page identify a router YOU supplied?
View ArticleReconnecting WiFi
I need to pay my outstanding bill for my WiFi to be reconnected. When I try and pay it says that my account is being handled by an external company. If I pay will I be reconnected or do I have to wait...
View Articlehelp
online this morning just browsing forthcoming offers as my contract ends august typed in my email and phone number said already a talktalk customer login to account when I did said pending order I...
View ArticleFast Fibre with speed boost
I have upgraded to speed boost but my speeds have not changed, download is around 38 and upload is around 8.4. my modem reports that my line is capable of receiving 59+ download and 14+ upload Could...
View ArticleRouter restarting
OCE pleaseHi, my router has been restarting virtually every 24 hours. All the stats look good and there has been improvements in speed. I did a service test on the website which detected a fault.NB in...
View ArticleFaster Fibre Speed Boost not working
I upgraded to Faster Fibre with Speed Boost on 28/01/20. I was promised a minimum speed of 57MB download and 17MB upload. I have the new hub but I am only getting the same speed as before getting the...
View ArticleOrange light flashing on router
I’ve just recently had the fast fibre broadband installed (approx 3-4 weeks ago) but there seems to be a problem. A couple of days ago the orange light started flashing on the router and we have lost...
View ArticleOrange Light flashing on router
Orange light flashing on router. Router installed 3 weeks ago and has not been moved since All cables still plugged in OKland line still workingtried switching off and ontried pressing factory rest...
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