Hello,
ive restarted my router numerous times and it’s still flashing the orange light and have no internet. I’ve tried plugging directly into the test socket in the wall and still not working:(
thank you!
candis
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Continuous flashing orange light
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Poor Service
Evening
Just for disclosure I'm not happy and literally dont care if anybody responds to this or helps me, This broadband is absolutely shocking, I am so fed up right now that even if a cute fluffy newly hatched duckling walked into my kitchen I would get a frying pan out and get some 'Fry Crisp n Dry' and show it my 1970's Ken Hom recipie book.
My talktalk TV doesnt work properly either but I cannot even get into that.
The last time I had a similar problem I contacted support and after unplugging everything in the house and even removing my underwear, glasses, shoes and standing on one leg whilst humming "I'm a Lumberjack and I'm OK" my broadband miraculously started to speed up when - a support tech guru who's name I cannot remember or even want too, said he would tweak something at the exchange, of course he did, and it worked because he knew it would.
That told me that all the rubbish about unplugging/resetting/powwweeerriiinnnggg off my router was nonsense, and we all know that the real reason was that I was being throttled down, until I complained of course.
TBH I cant even bother to complain as I just want to rant and let people know about the **** service I am receiving.
Tonight I ran a speed test, 0.7mps and 0.4mps - I surprised I can even type!!! (have photo's, whats the point of posting) this is a joke.
My contract finishes in Jan, wont wait that long and tommorow I will contact some other 'promise all character' and start this whole shoddy affair again (may pay a leaving charge ha ha ha ha ), but you know what at least this bunch wont be getting my £39.99.
What is really funny is that since I logged into my account and logged onto my support account it has all speeded up a bit - coincidence, I dont think so.
Thanks for reading, I am here all week.
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Solid orange light and "WAN DHCP client process has failed on Vlan 36"
Hi OCEs and the wider community,
Long story short: I moved house recently and my go-live date was yesterday. Internet worked fine up until 10:00, then it abruptly died and hasn't worked since. I have a solid orange light on my FAST-5364 router. I've tried restarting, resetting to factory defaults, different cables, filters and sockets. I'm in the master socket but don't have a test socket.
My router logs are showing lots of "The WAN DHCP client process has failed on Vlan 36" errors that a few other customers have mentioned in the forum. I tried a couple of the fixes suggested, like swapping DHCP to PPP and unplugging the phone line and plugging back in. Neither worked and settings reverted back to default.
It also seems that my router isn't being allocated an IP, even though it is showing as being connected to the exchange as the line is UP and I have the usual xDSL stats showing like up and down speeds and SNR values. Perhaps this is the problem as I should obviously be allocated one?
I've tried everything I can think of from my side and not having home broadband is making it extremely difficult to work from home. Please could an OCE kindly raise this with the networks team, or whoever might be best poised to fix the issue? My profile is updated with my phone numbers etc.
Thanks in advance,
Stuart
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Sagemcom connection dropping
Looking for some help please. Every few minutes whilst on WiFi the router just doesn't seem to respond. Whether it's using a browser, Netflix, YouTube etc there will be moments where everything just comes to a complete halt but the connection is still there and it doesn't say limited connection or no internet.
The connection shows as excellent and about 144 - 172mbps. Speedtests are also in line with what I'd expect.
I've tried resetting the router and turning it off for a few minutes but this only seems to offer a few hours respite before the issue resurfaces.
I've been with Talk talk for about 3 years now and until now everything has been stable yet I can't think what has changed.
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banded profile after power cut
Hi, It looks like we have been banded after some electrical work that caused router to power cycle about 20 times in a few hours. The line has remained stable for over a month or so and I have tried turning the router off for 30 mins and back on but the my actual speed remains at 59995kbps with an SNR of 7.4db. We have tried another TT router and the speed is the same so it does appear to be banded given the precise 59995kbps.
We had a similar issue a few years ago when we were with BT and an engineer was sent to do a DLM reset as it couldn't be reset remotely by Openreach. Is this still the case? or can it be reset remotely, If not can it be arranged for an OR appointment to reset it
We are out of contact in a few months and would prefer staying with TalkTalk as we have been with them for a few years but it has been suggested that if we move to another provider like BT that will also reset and retrain the DLM and the banded profile will be removed.
Thanks
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Firmware update on Fast 5364
Hi,
I have received the FAST 5364 this morning, I need DHCP reservations and have read through a number of posts stating that it is available in the latest firmware. I have tried rebooting and also pressing the reset button to reset the router, but it is still running version SG4K10001400t.
Could you send the latest version of firmware to the router please.
Thanks
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slow faster fibre with boost
Hello, I'm getting a slow connection after renewing my faster fibre contract with faster fibre speed boost and with the new wifi hub. I was getting 67Mb/s before my contract renewal now its 30Mb/s to 42Mb/s, I've checked all my hardware around the house everything seems fine.
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channel optimisation
How do I get my channel optimisation tool turned off as it keeps switching to channel 6 which is very poor?
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Streaming TV a pain
Hi,
Streaming progs or films from BBC iPlayer, ITV HUB, Netflix and Amazon Prime, the screen intermittently freezes, for anything from a few seconds to five minutes or longer - doesn't really add to the viewing experience! This happens with increasing frequency from mid-afternoon until about 23.00hrs.
I get the icon on my JVC Smart TV telling me that there is no internet connection, which after a period of time reconnects. I am using TPLInk range extenders and connections at either end, to the router and TV, are through ethernet cables.
Speed test on my TV typically shows a download speed of approx 20Mbps but during issues shows 'not connected to the internet'.
The issue is intermittent so speaking to the help line is pointless as is doing a connection test in the service centre, unless you are extremely lucky and hit an issue just as you are testing!
Any ideas on what can be done to solve this issue?
Rgds and thanks
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Port Forwarding - Something Wrong Happened.
Good Morning,
I'm currently trying to set up port forwarding rules on the Sagemcom router but every time I click add, it comes up with the warning of "Operation could not complete, something wrong happened"
Please could someone assist?
Many thanks.
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Fibre speedboost
I added a fibre speedboost to my account over three days ago.
I am currently getting my usual 33 Mbps speed.
How long should I wait for it to improve?
The sales person check the speed I should get and quoted 57Mbps for this postcode.
Thx
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No WiFi after cut over date
I was cut over yesterday and no internet. Previous provider has stopped. How do I get this checked. Orange light on router steady.
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Fibre Speeds Slowly Dropping
Hi, I have been with TalkTalk on the Fibre + Speed boost package for a few years now.
Our speeds have slowly dropped from the maximum (~76 down) to ~64 down.
If possible, could you please check my line/change my profile please.
The router connected to the master socket.
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Flashing orange light
Hi, my broadband went live yesterday, I'm trying to set up the router and it's been flashing orange for over an hour now and no Internet. Any suggestions?
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WiFi password
I have lost the tag with the wifi password on. We changed it to a different password when Talk Talk had a data breach a few years ago so it isn't factory settings.
I would like to connect more devices to the WiFi so need to know it. Any advice as to what I can do ?
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WiFi disabled.
Does anyone know why my WiFi is saying it is disabled. We have reset the router with no luck.
logged into hub with Ethernet cable and still says disabled even though the router is switched on.
We have a Sagemcom-FAST5364
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Low Line Stats Again and Noise on the Phone Line
We had problems with our line stats at the beginning of the year, but looked to be fixed when BT changed our master socket and the third week of February it returned to full 40 Mbps download and l0.0 Mbps upload. This lasted for almost four months. Then in the middle of June when it was down to 27Mbps download and 0.4Mbps at it's lowest, then constantly up and down. I tried posting then but my post was deleted as spam. We then went away every few weeks, so did not try again.
We have noise on the line which comes and goes. A couple of weeks ago it was unusable with so much noise, my daughter had to phone my mobile. At the end of September it had settled at 32 Mbps download and 0.6 Mbps upload. Today there is noise on the line so my daughter again had to phone my mobile.
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Connection keeps dropping
Hi team,
I have been a TalkTalk customer for a long time now. My connection keeps cutting out unexpectedly which is getting super frustrating. Have had 2 engineers visit and try to fix it but no result. Have called customer service but they have been of very little help saying there is no issue on their side so they cannot do anything.
This is the problem, the connection cuts even though all is fine. We don't want another engineer we want to cancel the contract as we are simply not receiving the service we are paying for. Customer service explain by saying there is "strain" on the service, but all isp's have strain right now yet none of my friends and peers with other isps have these issues.
We have already performed all the "health checks" and have already upgraded to the hub. I also run an ethernet cable!
Guys, please offer some help as it is very frustrating at the moment.
Kindly,
Vishal
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return router
Hi, please can I have a returns bag to send router back.
By way of feedback - there is a page on your site about returning equipment, but it just says 'contact us' and after several minutes of searching for a way to contact you I concluded that the only way was to join the community. Having done that I can see that lots of people have ended up - like me now - having to start a post just to ask for a returns bag.
May I suggest you provide a simpler way to do this?
Our contract ended some months ago but we never received a returns bag.
Thanks in advance.
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Broadband Speed
Hi my broadband speed has not reached the estimated speed of 41 to 66 MB for weeks, it,s usually 37 MB and tops out at 38 MB.
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