Hub has been switching to orange flashing light for a few days. Initially it would reboot & work after completing live connection test but today it just stays on flashing orange light after many attempts to restart & run tests
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No broadband, hub stuck on orange light
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upgraded to future fibre but getting power speeds over WI-FI and powerline
Hi all, I used to have Virgin media as my ISP so I was used to really fast speeds. When TalkTalk started doing future fibre in my area, I thought brilliant! and it is faster than VM for less money. I got the package and I think I might have been better off with VM. Currently, I get anywhere between 30-70Mb over powerline adapters. I have even bought new ones thinking the old ones may be causing the speed issue. I used the provided software and can confirm I can get up to 380Mb but alas I am not. Another issue is, even if I am sat in front of the router directly, I am not getting anything over 350Mb. The only time I do ever get anything close to the 500Mb is when I am plugged directly into the router, but it is not ideal for me. Several things, is talktalk bringing out a wifi 6 enabled router? If not, then are we able to use our own wifi router? Thanks in advance.
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Broadband dropping all the time
About a week ago,my broadband started to drop out a lot of times.I tought its just a temporary issue,so didnt care about it too much.But after 3 days i ran a health check on it and showed that there are some issues.An opereach engineer was appointed and monday he turned up.Ran some checks and showed no issues.He changed the micro filter and had no issues after.Then tuesday another opereach guy came,and he did the same checks and had the same verdict,that no issues.For a day it was working good again,then yesterday started to drop again,and today all day was dropping.Any help,please?
Thanks
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No internet connection for a week and poor customer service
Please could someone help - I’m desperate. My internet stopped working on Thursday 10th Dec, a week ago, and I contacted TalkTalk on that day to report the problem. Decided to call today as no one had gotten back to me in the 5 business days they promised it would take to get back to me. After being on hold for around half an hour I managed to get through and the agent said they would send out a replacement router and book an open reach engineer visit. The agent put me on hold to find the availability of the engineer but ended up cutting me off. He didn’t call back so I tried the number again, was then cut off because the line closed at 6! Please could someone tell
me what is happening. Am I getting a replacement router? Am I having an engineer visit my home? I’m not impressed with the lack of communication nor am I happy with the service provided. I’d really appreciate some help ASAP. Thanks
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Hub Question
I recently on advice from talktalk do a factory reset on my Hub (Sagemcom-FAST5364) due to an issue. I was told at the time that I'd need to set everything up again as id change the default SSID and passwords. When the hub had done its thing I was surprised to find that everything phone, laptop connected straight way to the hub.
Having logged into the HUB dashboard today I can see that everything has been reset to the factory settings and that no devices are connected, even though all the mobiles in the house are connected my laptop, my PS4, all using the SSID I changed it to before doing the factory reset.
Is there away to logon to the hub dashboard where I can see what's connected to the SSID everything is connecting to in the house?
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Fiber Downgrade
Hiya I've noticed that my speeds was down by quite abit then I Noticed we was downgraded to fiber 35 from fiber 65 we are still paying the 50 pounds I checked what we could get on the website and it was saying fiber 35 I don't understand because other providers say I can have 67 down and 20 up on my line at the moment.
I also checked the line of my neighbors lines and they can have the fiber 65 package I don't understand what the problem may be thanks.
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Broadband dropped out and cannot run line test
Hey,
Our internet has just dropped out and got the orange light on the router. Did a power reset on router but orange light is back.
I tried to do a line test in Service Centre but it keeps resetting back to the screen where you enter your mobile number prior to finishing line test 1 of 2.
I've just renewed and upgraded to Fibre 65 so not a great start especially as I was planning on leaving TalkTalk due to the constant drop outs and speed drops to single figures that we have had.
Can someone please look to get this sorted asap please?
Cheers
Paul
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UFO on my street YO30 6BG
Hi
I would like to know:
1. Why UFO is not available in my street - Abbey Street YO30 6BG when all the streets around us are.
2. When the street will be connected. I have been asking this question for 3 years now without a satisfactoty, detailed answer.
Please let me know
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No Internet connection
Hi, my connection has dropped and I've tried restarting the router several times. I've also tried the line checker but each time it cycles back to the enter mobile number section. Please help as I'm working from home and now have restricted access to the Internet which is hampering my work.
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Problem with underperforming speed
Hi,
I recently (over two weeks) upgraded my connection to 65Mbps. My account confirms it and the different checks reports that the router (model HG 633) is up to date. Today speed is 49/18 and this has been the highest. Your test application reports some issues with the line but it has been impossible to communicate this to TalkTalk services.
Your assistance will be very much appreciated.
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Unreliable Faster Fibre
Hi TalkTalk,
It sounds like we are having a similar issue to others. We upgraded to the Faster Fibre 150 just over two weeks ago. What was previously a reliable connection now drops out. It seems to be most unreliable when we connect new devices. For example, if my wife is happily working on her laptop when I log on to work in the morning, the connection drops for perhaps 5 minutes and then reconnects but remains unstable for a period. The same thing happens when we both go back to work after lunch and when my son connects his xbox in the afternoon.
You have already sent us a replacement sagecom wifi hub. This hasn't resolved the issue. It seems that for other users you've suggested the huawei wifi router, would that make a difference? What we have at the moment is just not working.
Thanks, kcdc
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Fibre broadband down
I logged a fault 4 weeks ago that my broadband was disconnecting several times per day. TalkTalk have sent me a new router, which has been up-and-down like a yoyo every since.
After the broadband was down on Wednesday 16th from 23.30 - 00.40, I contacted TalkTalk Thur morning, when broadband was down again for over 2 hours. TalkTalk have now apparently found a fault at the exchange and are sending an OpenReach engineer to investigate. I've had no update on an ETA for the engineer, other than to say 2-3 working days.
I'm an NHS worker, having to work from home because of the pandemic, and finding it difficult to operate using my mobile phone's hotspot. Broadband has been down since 8am this morning and the router is continually either solid orange or flashing orange.
I haven't had an update from TalkTalk with an actual ETA on an engineer. 3 working days is Tuesday next week, which is actually 6 days since I logged the new fault, and nearly 6 weeks since the fault actually started.
Please can someone from TalkTalk contact me with an update and an actual ETA.
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Slow broadband
I am suffering extremely slow broadband and have been for some time. I have the Faster Fibre package which guarantees a speed of 8mb - but I am unable to get more than 1mb.
Have ran numerous tests. Have checked cables, restarted router, changed channels all with no success.
I need to contact TalkTalk but can find no way of doing so.
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HG635 firmware upgrade request
Hi
Due to constant drops in available speed on my DG8041 router. i have reconnected my faith full HG635. It is on firmware release 1.10t. If there is anything later than this then please update my router as and when possible. (when i say speed drops i mean download speed given by speed tests and not what the router connects to DSL) Please note that if i drop power to the router the physical download speed returns for a few days. Just reminds me of someone capping my service. When you drop down to 1 or 2 Mbps from 32 or 39 it is just not on.
Would have thought it would auto update but once again my account is showing the incorrect router connected. For last 3 days it insists i have a DG8041 connected when in fact it is an HG635
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My wifi is rubbish
Hi
My wifi is really slow. It always is. This isn't a new development. I signed up for a new contract in the summer and added the speed boost and it has made no difference. Analytics from TalkTalk show there is nothing wrong with my connection and plugged into the router by ethernet I get speeds of 50-60mbps. Standing right next to the router on wifi I get speeds of 3-5mbps. I have tried switching channels and that can bring immediate improvements. A few times I have got speeds of over 30mbps. But half and hour later it is back to painfully slow. I have a wifi analyser on my phone which shows I have a strong signal and only a few weak signals from neighbours which don't even overlap on the graph. I have the Huawei HG633 router and the software is up to date.
What else can I do?
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Disable Wifi optimisation
Can you please permanently disable wifi optimisation from my sagemcom router.
Regards,
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DG8041W - Kernel Panic
After running without issue from September 2020 my DG8041W Wi-Fi Hub is has started to reset itself due to "Kernel Panic".
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2020-12-14 07:33:09 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2020-12-14 07:33:09+00:00], uptime is [65s].
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2020-12-17 21:11:29 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2020-12-17 21:11:29+00:00], uptime is [73s].
OCE's any idea what could have changed to cause this? No new devices or changes on my side.
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Fibre 65 line speed below guaranteed speed
I have upgraded from Faster Fibre to Fibre 65 on 14/12/2020. I'm currently getting 36 -37 Mbps for download and 12 Mbps for upload, I've turned the modem off for an hour before switching back. The speeds are about the same.
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Don't know how to connect
I just recieved the welcome email and have created a password for my account.
I don't know how to connect to the wifi!
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Firmware upgrade please
Please can the latest firmware be pushed to my tt wifi hub?
Phone number in my profile.
Thanks!
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