Hi my package was going to expire so I upgraded to fibre 65 on the 5/12/20 but as yet no go live date, my account states that I am on fibre 65 but I am not getting close to the minimum guaranteed speed of fibre 65, I have turned the router off and on again but has made no difference. Has anyone else upgraded and had problems. I have tried to contact talktalk via email and phone but no luck.
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Faster fibre to fibre 65
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WiFi Channel Optimisation
Please can you disable the optimisation feature of my Sagemcom FAST 5364 router? I wish to use 5GHz channel 100 because the lower channels (including 44) are congested but the router annoyingly keeps returning to channel 44.
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Broadband and landline after move address
My line should have been disconnected at old address 30rh November and new line start on 1st December.
Openreach came out 1st December and did all they needed to but due to technical issues at TalkTalk line not disconnected and further issues escalated about connection. 19 days later and still not resolved.
Bizarrely had a call earlier from BT they say, asked how and what number called in as I cannot dial out or receive calls.
They gave me a number which is not mine, but sure enough I rang it and the phone rang here!!!! Not my number, nor can I dial out and have no internet.
TalkTalk, I just want internet and landline access, 19 days now and still not resolved.
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my dreadful experience so far
Hi guys,
I've tried posting this under "Your Accounts and Billing" - but it seems to keep disappearing...
Anyhow - It's my first post on here - and it's not going to be a positive one!
I thought I'd share my experience with everyone so far.
Back in late October I decided to switch my ISP from BT(Ultrafast Fibre 250) to TalkTalk (Fibre 150).
My go live date was 30th October - but the Openreach engineer never showed up.
The engineer was then rescheduled to come again on 2nd Nov - they failed to turn up again!
I made a formal complaint to TalkTalk as BT had already disconnected my broadband and having no broadband was extremely disruptive to my work - an engineer was eventually sent on 5th Nov.
My broadband was up and running now - but I noticed the section in "my account" was never updated to "job completed". As a result I had TalkTalk continuously pestering me over the phone for a month telling me that they needed to schedule an appointment with an Openreach engineer. I told them on every occasion that an Openreach engineer had already sorted everything out weeks ago and that the broadband was already up and running. On every occasion I was told by TalkTalk that my name would be taken off the list.
I was then given 25gbp compensation for "delayed broadband" - I told them once again that my broadband had been working!
I eventually agreed to another visit from an Openreach engineer a few days ago to get TalkTalk to stop ringing me - he was extremely confused on the day and said he didn't have to do anything because everything was already up and running.
Yesterday my broadband was disconnected! - and the order status was updated in "my account" to "cancelled"!!!
I tried sorting this out with TalkTalk customer service yesterday - but was told the Order Management system was down and to ring back tomorrow.
Today - I've been on the phone for over an hour - someone tried reprocessing my order and said it couldn't be done because they were receiving an error 501 - now I'm going round in circles from one team to another (sales team, order management team, etc) - it seems like no one can sort my issue out.
The call ended with someone from the order management team saying to expect a call from the Sales team within 24-48 hours.
It's all getting ridiculous and it's been extremely disruptive to my work! - I have extremely important client meetings coming up next week and I'll have to be relying on my near dial-up speed mobile internet.
It hasn't been at all a pleasant experience.
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Refund Request
Talktalk need to refund some money off my next bill for the constant inconvenience and loss of earnings. How do I go about requesting this?
Trying to sell a PC and connect to the Internet to show the buyer it works and guess what? THE INTERNET GOES DOWN AGAIN. I lose £1300. Cant create content, lose ad revenue. This is stressing me out. I cant swap providers until the start of January so I would appreciate some good will gestures.
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Correct Filter for VDSL testing
I received a Sagecom Fast 5364 Fast Broadband package, with "VFB705P" filters in Feb 2019
was getting about 6M.
June 2020 upgraded to Faster Fibre, (cheaper than renewing ADSL) no extra equipment received and seamlessly changed over and now getting 12M. Trying to investigating why min 16Mb/s cannot be achieved before OpenReach are called in, I would like to eliminate all my internal wiring by connecting the TT router directly into the Master LJU test socket, BUT via what filter?
Questions a) are existing VFB705P filters that came with the router appropriate for VDSL as googling them shows them as being sold as cheap ADSL ones.
b) if a) is NO, then should we expect an upgraded filter to be supplied by TT.
Many thanks,
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Fibre broadband keeps dropping out every couple of days
Every couple of days or so, my broadband speed drops to well below 10Mb or even out altogether. Resetting the router solves this. I have tried the chat option twice so far without any plan to sort the problem. When the system is ok it records a speed of around 30Mb - which is fine - but the unreliability is annoying. Sounds like the router to me if it sorts itself when it's switched off and then on.
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Speed decreases on fibre broadband
Hello, I have been experiencing speed decreases on my fibre connection over the past week.
I tried the following to fix the issue:
- Reset router a couple times
- Tried using my old router (hg633)
- Powered off router for over 30 mins
- Connected both landline and router to Openreach test socket
The speed has gotten worse since I tried the steps listed above, I'm not sure if this was caused by continuously disconnecting the router while troubleshooting or if there is an issue with my line. I am currently getting download speeds of around 28-32 and upload speeds of 4-6 both down from 38 and 10. Although the speeds aren't too bad the connection hasn't been stable over the past week with continuous drops and packet loss. My Wifi Hub dashboard is also displaying lower speeds of 35 and 7.2 down from 40 and 10.
I spoke to a TT chat advisor and it seemed they weren't able to offer much help so I thought It'd be best to ask here for some advice. I have attached some screenshots from the WiFi Hub as they may be useful in helping to rectify the problem.
Thanks
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No power to router
Hi
I am a new customer , equipment turned up today but service doesn’t go live until 22nd
I have connected everything up but the unit does not power on , I am not expecting internet until the 22nd however I would expect the unit to at least turn on.
I have called today with no success however it would be useful if a replacement could be shipped so that it’s here for the 22nd rather than wait until the 22nd to report the no power issue again and then wait for a new one to turn up.
A browse around the forums suggest this is a common issue with units turning up DOA
thanks
Paul
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Broadband Issues
I am having trouble with my Superfast Broadband, the connection is constantly dropping out. We are trying to watch a film and it has stopped 6 times!! My son has days where he can’t even log on to his game.
I have been on live chat and they have checked the line and apparently there are no issues. We have turned off loads of other devices and it still drops out. I am so fed up with it now. My teens are shouting at me as if it’s my fault. I keep getting g told everything is fine and it really isn’t.
I have reset the WiFi box several times, turned off the plugs that wirelessly connect to the tv a d reset them, unplugged the phone, turned off CCTV, bought a wiress extender, tried gaming with Ethernet cable. I’ve tried everything and it still drops out.
I have never had trouble like this. I am actually thinking of buying myself out of the contract it’s that bad!
someone suggested that with CCTV preppie can piggy back on your broadband have you heard of this? The help desk ignored it.
Can anyone help?
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D-LINK DSL 3782
Hi All
I have the above router on Talk Talk cheapest option, as it was purchased to run my house alarm and nest devices, now that the contract is up for £3 more I have an offer of the 65mb package... will i be able to keep this router as it took me ages to change the routers setting within my alarm , and also the router that that serves me cctv cameras.
If i can keep what i have already got it seems to be a good deal
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Router flashing red light and no internet been like that since last one hour tried everything
@
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Not meeting minimum download speed guaranteed...
Good morning everyone,
We signed up for the 150mb/s broadband deal and was guaranteed 101mb/s download minimum but we are only receiving 60-80mb/s from TalkTalk, our router is up to date, and the tests were done with ethernet cable. even checking on the 'service status' to see what TalkTalk are saying shows 80-90bm/s download speed...
Any help is greatly appreciated.
Chris
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Cancel bright sparks engineer
We didn't want to cancel the bright spark engineer but because we are vulnerable and are now in tier 4 we think it is better for everyone.
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Guaranteed 30mbps but only getting 7
The speed test days that my speed is poor but the automated text system says there are no issues and I should check my home setup. My home setup is exactly what they ask for and it still isn't working properly. Even my TV box that is connected by ethernet cable is struggling. And there are only 3 devices on my WiFi.
I'm fed up of paying for something I'm not getting. How do I get TalkTalk to fix this?
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Low broadband speed
Hi,
Wondering if someone can test my line speed please. Was getting a great 70mbs dl and 18mbs ul but over the last few days it won't go near 30 mbs dl and 10mbd up. Checked router broadband info and its synced to 30mbs dl and 10mbs up.
Much help is appreciated
Thanks
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403 Forbidden
Hi, I keep getting a 403 forbidden error for topcashback.co.uk. It works on my 4g and there are no reported problems with the site. I tried relaxing my firewall rules which worked for a few minutes but then the same message came back.
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Slow Upload Speeds - Live streaming impossible
Good Afternoon!
Wondering if anyone can help. Our download speeds are currently sitting at around 30Mbps which is what i would expect for my area however, my upload speeds are only around 3Mbps.
I've asked my neighbors what they're getting and they've all got around 7-10. it doesn't help with my road being stuck in the dark ages and the rest of the town sitting at around 60Mbps up and a minimum of 10Mbps down.
I've got the router plugged into the master socket and I've changed the filter out for a new one.
Please can i have some assistance with this? its impossible to live stream with these speeds which is a little frustrating.
Kind Regards
Jack
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contract expire and no renew
My broadband contract will be expired soon and I decide to leave TalkTalk. I can't find 'no renew' option in my account. If I don't renew, is it automatically done with TalkTalk? Or should I cancel?
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Internet Down
I am now having to reboot my router on a nearly daily basis, sometimes twice a day.
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