Hi TalkTalk,
We are having serious Internet Broadband Connection issues - usually we get a guaranteed 54mb on Faster Fibre however now only receiving << 35mb or less. In addition, the internet keeps cutting out on our devices!! We have the SAGEMCOM 5364 router which has the latest firmware.
WIFI channels have also been changed to address the issue by the technician to no avail!.
I have raised the incident with the Technical Team. This is a formal complaint as I cannot find anywhere to chat, nor talk to an advisor today! Have completed all the steps, i.e. restart, tests, disconnected devices. On some occassions the speed is as low as 10mb!!!
We are not getting the service we are paying for - before I go to OFCOM I would like this sorted asap!!
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Internet Disconnection, Slow Internet, Poor Customer Service!
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Download Speed Reduced
For over a year I had been receiving 79Mbps. But a few weeks ago this dropped to 67Mbps and have had multiple internet dropouts.
Nothing in my setup has changed.
I know 67Mbps isn’t bad but I pay extra for a speed boost.
Today I spoke to an talktalk advisor (via the chat service) about this and without any notice they factory reset my router and run a line test, I was then told the issue had been fixed. It then took me a couple of hours to reconfigure my router for all my devices to work again, to then discover the download speed had not improved.
If I could find a number to be able to talk to someone at talktalk (preferably someone that actually knows about telecoms/networking rather than someone just reading a step by step script and ruining my network) I would call.
I am disgusted in the technical/customer support I received and want to know why my speed has been reduced as well as, what am I paying extra for?
A very unhappy customer.
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Faster Fibre - Dropping connection and cutting out
Hi there,
We have been experiencing internet drop outs, both wirelessly and wired. In some cases the wired goes first and then 5-10 mins after the wireless also goes. It is now starting to happen more and more, turning on and off the router seems to work but this is starting to happen multiple times a day.
I have logged onto TalkTalk website and on the service centre it shows that the status is poor between the router and most devices.
We have also recently had a new master socket fitted by Openreach due to lower than expected speeds and intermittent connection.
Any help would be much appreciated!
Many Thanks
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Nightmare with change of ownership
Hey,
Has anyone else had a nightmare time with change of ownership? I recently moved flat and my I decided to change ownership to to allow the new tenant to keep using the existing Talk Talk broadband connection. I first submitted the documents through the post back on the 6th of Sept. It's now almost xmas and every time I call they say it's 'in process'. Their SLA for change of ownership was 30 days.
Not only that, somehow my contract was extended another 12 months. It first defaulted to rolling after 12 months then somehow got renewed. So now my name is on the contract so I can't stop paying or my credit rating will be effected.
Does anyone have any advice, maybe a higher power I can take this too?
Many thanks,
Ryan
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Lost internt speed
Should be getting 70mbps and only getting 6 maps speed
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Router keeps resetting 5ghz channel to a crowded channe0l
Hello
Could you turn off my router's self optimization feature? It keeps resetting to a crowded channel.
Thank you
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Faulty router?
Hi
Over last few days weve had trouble connecting to the router.
Some devices simply wont find the router and connect. Or they would say incorrect password try again even though the password is correct. Weve tried turning router on and off and also have reset the router. Sometimes this has worked and other times it hasnt
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Faster Fibre not meeting guarantee speed since last outage according to speed test
Have faster fibre package with talktalk, using Huawei 635 router. Since the last outage, the broadband is running slower and slower.
Did speed test via talktalk showing:
19.4 Mbps
Your average download speed
17.3 Mbps
Your average upload speed
However, via router it is showing:
Upstream line rate (kbit/s):
19588
Downstream line rate (kbit/s):
67438
Should I be concern about this?
Thanks.
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Unable to disable DHCP setting for pi-hole
Hi,
I received new wifi hub this week. I am trying to connect it with my existing pihole but unable to change dhcp setting to 'disabled' as even after I hit apply, it is turning back on itself. I read some previous posts and looks like it is to do with talktalk firmware update. Please could you look into it. My router details -
Hardware Version: FAST5364 3.00
software version : SG4K10001400t
GUI Version: 1.152.6
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UFO on my street REMOVED
Hi
I would like to know:
1. Why UFO is not available in my street - REMOVED when all the streets around us are.
2. When the street will be connected. I have been asking this question for 3 years now without a satisfactoty, detailed answer.
Please let me know
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Constant connection interruption issues, out of ideas and desperate
First time post here, desperate and looking for any advice or possibly experience with this issue. My wife and I moved into a new home just over 2 years ago. It was already hooked up with Xfinity through Comcast and we decided to just re-activate the service. We had no issues for almost 2 years, and even upgraded to the "Blast" package, which boosts us to 250 mbp/s download speeds. We both are avid gamers and spend a lot of time on our computers, xbox's, and phones.. and have never had any issues besides the odd Gateway reset when there's a glitch every few months. Fast forward to just a few months ago. The internet is a NIGHTMARE now. With no warning, our internet has started to experience extremely long, strange "disconnects." For example: Wife and I both playing an Xbox game together with my brother over online play. I simultaneously play a computer game while we do this. Without warning, all our characters stop moving. We can no longer hear each other over our voice chat. Party chat disconnects and says we have a networking issue. I then realize my computer game isn't responding to my commands.. but other players around me are actively moving and connected, and I can see them. We then check our cell phones and see we are no longer connected to the WiFi. We attempt to reconnect, and our phones both tell us "incorrect password." How can the password be incorrect? As a last resort, I head downstairs and call out to my Google Home, which instantly responds that it is "not connected to the WiFi right now." EDIT: Also worth noting that a speed test returns a result of 40 mbp/s download speeds during these lag spikes.. when I normally get 250 mbp/s (That's if I can even connect to the Speed Test website.) The kicker is that each of these devices are all displaying that they are connected with internet access. My laptop has full signal strength and says "internet access." Both of our Xbox's are able to view the game store and friends lists, but unable to join games together or connect in a party chat. When this issue first started, a simple Gateway reset would fix it, and it wouldn't happen until the next day or 2. Now, Gateway reboots don't do anything, and we literally have to just wait it out until it decides to work again. We recently had an Xfinity tech come out to the house. We replaced our modem from 2016 with the newest, best 2018 modem they offered. The coax cable ends were replaced throughout the house, and the main cable running from the backyard to the house was replaced. Things were looking up for 3 days in a row, until the issue just arose again. All the same symptoms, no improvements. My biggest issue here is that the technicians that come to my house are just as clueless about this as me. The last tech was just shooting off theories and suggestions and troubleshooting. He had no clue what the cause was, how to fix it, or how to isolate it. Basically changed some cables, and said to call back if that didn't work. It's exhausting dealing with Comcast customer service multiple times a week and fighting for a technician to come to my property, who doesn't even have a clue how to help me. The main things that confuse me are these: Why do my devices say they are connected to the internet, but cannot load web pages, join online games, etc during these "lag spikes?" How can an issue like this suddenly arise with no change in ISP, hardware, or service package? What makes my Gateway start refusing it's own password on our iPhones? The same password it was connected with a minute ago, is now incorrect. And when the internet stabilizes.. the "incorrect password" is now correct! Any and all advice, experience, or help would be greatly appreciated. I am considering cancelling all online services I pay for until I am able to actually USE my internet.
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What is a reliable way to speed test your network?
I having been testing out some VPN services to find out which one works for me. One of the most important things is speed, so I need to have some way to measure that. I turned to the online testers, but I have gotten wildly varying results between them (tests run 2-4 times per site).
All this was on the same machine, same browser, same VPN, same server.
Speedtest.net gave very high speeds.
On Speedof.me things slowed to a crawl.
FWIW, I'm running Firefox with Ublock Origin (deactivate), UMatrix (deactivate), HTTPS everywhere, Decentralize, and Self-Destruct Cookies and a few other plugins
And Nertperf.tools and dslreports.com were right in the middle (these two supposedly use the same testing infrastructure).
How can I be sure which is accurate. Is there a more comprehensive website, or some kind of program I can download (OS X and/or Android) that will give a better picture?
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Router keeps resetting 5ghz channel to a crowded channel
Hello
Could you turn off my router's self optimization feature? It keeps resetting to a crowded channel.
Thank you
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Flashing orange light and dead phone line
My internet kept dropping out yesterday, today it is not working at all and my phone line is dead. How do I live chat talk talk? Really need help!!
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Slow g.fast Fibre150 broadband speed
Hi,
I joined G.fast Fibre150 beginning old Dec. Initial sync speed was 140Mbps but every day it drops and it ended up at 89Mbps over last few days.
I contacted Talktalk who did a line check said everything is fine so had to call out an engineer to investigate. I have it booked on 29th but has not received any confirmation text or email so not sure if someone will still be coming due to current new COVID19 restriction in South East.
I have unpluged my powerline wifi extension as heard that it may cause interference. The BT modem was plugged into test socket with filter last 4 days and I did a modem /router restart after turning them off for 30 minutes. Now the download speed come back up from 89Mbps to 110Mbps.
It is still lower than the garunteed speed of 117Mbps I signed up for. I'm still within the first month to cancel my contract.
What should I do? Wait for the engineer to investigate (if they are still coming) and paying the cost or cancel it and change provider? Not sure other g.Fast provider would come across the same problem.
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Low Download/Upload Speeds
Hi,
I am just writing to ask about download speeds, we recently had a new package upgraded around the end of May, and for most of the summer the speeds remained great and as advertised, at about 65Mbps down and around 12Mbps up if I remember correctly, however over the last week or so, the speeds have been running around 35-40Mbps down and barely 1Mbps up, which is a real shame, I have tried to restart the router multiple times and changed the ADSL filter to see if that would help, however, this hasn't had much of an impact, unfortunately.
Hopefully someone is able to help with the issue, thank you
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Broadband connections dropping all morning - in the support loop of hell!
I seem to have either a router that is not up to the job or the broadband connection is dodgy, and it's not my end as nothing has changed since I received the new router from TT.
The Network Status connection testing on the Support site does not seem to work either but there does seem to be a problem with the connection on my line.
The connection this morning has dropped about ten times and I'm getting rather annoyed as I work from home as a psychotherapist and it's not good when you have a client going through trauma and the connection goes. Can someone from TT test my line to see if there is something wrong with the connection to my house? Also, while I'm on a roll, my broadband speed seems to be under the guaranteed speed since I received my new router :0(
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speed to router
I've recently upgraded from Fibre 35 to Fibre 65 but find no difference in speed. I have turned my router off for over 30 minutes but there wasn't any difference. When I go to Service Centre it shows speed to router as 51mb but running a speedtest I only get about 38. I'm connected via Ethernet so is there anything else I should do.
Thanks for any help.
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Slow local connection to router
Speed checks (several yesterday & today) show good speeds (Faster Fibre 39Mbit/s) to my router but only 9 to 10 Mbit/s over my local connection, router to laptop.
I've tried testing with a cable connection as well as wi-fi and there's no difference in the result. I've tried re-setting the router (power offf for 20 minutes) and there's no difference in the result.
There's only my laptop connected and it has worked well in the past (> 30 Mbit/s)
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No internet connection
Hello
I ve got problem with internet access. My router is flashing orange light, i ve reseted it but its still not working. I ve chcecked my line on service center and its something wrong with internet connection. Please help
Regards
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