- Came home yesterday - hub flashing amber and white, line check supposedly fine, but showing not connected to internet.
- Left hub off overnight and tried again today with same result. No change in cabling in the three weeks I've had the hub.
- Only local issue was a power cut yesterday morning. Unsure if this would create interruption.
↧
Wifi hub showing no internet for 2 days
↧
Upgraded to Fibre 65 but drops out frequently.
Hi,
I upgraded to Fibre 65 and went live on 30th November.
The speeds fluctuated for a while but now seem steady about 50 to 55 meg. The problem is that the internet drops out frequently, usually between 5pm and 8pm. The router light is still on white but there is no internet connection. The router has to be switched off and on to rectify the situation. Sometimes it needs to be done twice. Could you look into this for me please?
Regards, Zorro
↧
↧
House move going live hasn't happened.
Nearly 3 weeks ago I completed the online House Move form and our Going Live date was last Monday 14th December. This hasn't happened and the connection at our old house is still live. I have lost count of the number of Live Chat/ phone calls I have had. I just keep being told that it is being escalated (last Tuesday ... last Friday ... and again this morning )and moved from department to department. (Order Management to Better Value to Order Management to Better Value and on and on). Last Thursday I was transferred to 6 different people with no one being able to tell me the current situation. I have had 2 promises for a Manager to call me back, but nothing. Can you help me please? I just need a current update as to where we are today. Thank you in anticipation for your help.
↧
Fibre Broadband doesn't appear to have been upgraded.
On 30th November I renewed my TalkTalk broadband package early as I wanted to upgrade to the Fibre 65 service. I did this online and at the time I was advised that I would receive email confirmation when my service was going "Live".
As of yet I haven't received any word from TalkTalk so have no idea if my service has or has not been upgraded to Fibre 65 yet.
I was originally on the Faster Fibre package, which I believe is now called Fibre 35, and as far as I'm aware the following are the average broadband speeds:
- Fibre 35: average speed of 38mbps
- Fibre 65: average speed of 67mbps
I have done several speedtests, one was on the TalkTalk site itself, and none of them match the above speeds. The speeds I am getting are approx within the range of 30.1 - 32.1 download speed, and 9.5 - 10.4 upload speed.
Plus add in the fact that our Broadband service keeps dropping, lagging and is extremely unreliable at present, begs me to think that our service HAS NOT been upgraded.
Could someone please find out what is going on with my broadband service. Why it doesn't appear to have been upgraded, and why it is so awful and unreliable at present?
For info: Our router is the Sagemcom-FAST5364 router, and its software is up to date.
↧
Problem Setting up Google Nest Router Mesh to improve wifi signal with Talk Talk
Got very poor internet with Talk Talk so daughter is trying to set up mesh with a Google Nest Wifi Router (no Google points being added as only small home) using existing talk talk router. Nest wifi is now set up, but no improvement or change. Google say it's a double NAT issue and need Talk Talk to put modem into Bridge Mode, which they say will then sort the issue.
Trying to get in touch with Talk Talk to get it put into bridge mode, but comments on similar threads here make me think this is not likely/possible? So if this is the case, is my only option to get a different router? Please, any advice very grateful
Thank you
↧
↧
Wifi Drop out, Wired Unaffected, Hub unaware?
I'm hoping someone can shed some light on this. I have a talk talk Wi-Fi hub (the orange and black one) running SG4K10002816t. The WIFI drops out multiple times a day, no rhyme or reason to it, everything loses internet connection (but not my wired connection through my powerline adaptor to a laptop upstairs - not affected). The hub lights remain white, nothing showing in the log to suggest an issue. the 2.5GHZ and 5GHZ networks are both on, on auto channel selection.
The only mild giveaway I can see is our LG TV re-establishes the quickest, and reports 'WIFI Connected - No internet' and shows me a little diagram with: TV (tick) > WiFi (tick) > DNS (Cross) > Internet (Cross). I've tried setting the DNS to googles 8.8.8.8, which works.....for about an hour, before that starts failing too. I'm at a loss what to even try next.
The only way to re-establish the WiFi is the classic; turn it off and turn it on again. At which point everything reconnects happily and on we go, until another few hours pass and off it goes again.
Went through the 'tech support' who've ordered me a new microfilter, despite me telling them I don't need them due to my Openreach socket type (I have a direct RJ11 port for the ADSL) and the fact that the internet doesn't drop - the WiFi does. Please help!
↧
Weak and dropping wifi signal
Both my PS4 downstairs and upstairs keep saying to connect to the internet and the signal keeps dropping. It’s been happening happening for 2 months now and when I spoke to someone not so long ago they told me to run tests and that my speed was fine. They also told me that they’d try and fix things their end but nothing has been done. I’m not paying nearly £30 a month for wifi that’s not working properly. Me and my fiancé never stream we only play games or watch Netflix. I want it fixing or I want a refund for this month
↧
TalkTalk Super Fibre bridge mode
I just got my broadband activated and spent couple of hours to figure out how to put the "Super Hub" into Modem mode.
I couldn't find any option for that, but I found the Internet Settings page on the UI. It has a 'Mode' dropdown list that does not give any option and only shows DHCP.
I have a Linksys Router with OpenWRT and that is what I would like to use rather than the Super Hub for internet and network management.
I have called the support but the lady was absolute incompetent in the subject. I read some posts on their community site but couldn't find any proper information.
My questions are:
Does the Super Fibre Hub have option for Modem mode? Firmware update or anything.
Is there any chance to use third party modem (eg BT) on TalkTalk network and replace their Super Hub? AFAIK BT's modems support bridge/modem mode.
All information would be really appreciated due to I have 14 days from today to change my mind and cancel my 18 months contract.
Thank you!
↧
Can I use a BT Smart Hub - Type A as a router on Talk Talk Broadband?
Can I use a BT Smart Hub - Type A as a router on Talk Talk Broadband?
My 81 year old Mum does not have a Talk Talk router
I've been given a BT hub and trying to set her up for Facetime as she can't come and stay at Christmas
I'd welcome any feedback or suggestions
Thanks in advance
↧
↧
Guaranteed speed not met
I should be receiving speeds of 35mbs, but currently only getting 2mbs. With multiple devices connected to the wifi everything is running very slowly!
I have read previously posts about turning off the router for 30 minutes, I have done this and nothing has changed!
I have recently replaced the ethernet cable and the router is also up to date!
Any suggestions on how to improve the speed?
Thanks
↧
Internet down due external exchange outage
Hello, so my internet has been down since 2pm today. From the line test ita clear issue is exchange related. Whats the worst part there is no updates the website dont even show status. Very poor talktalk should atleast text me with and etc and explanation something like " there is an issue at the exchange next update in 48 hours due to the nature of the fault" so I can rest my case. Can someone provide me with an update on the ETA please ?
Thank you
↧
Fibre Dropouts
Hello,
Over the past few months we have been experiencing dropouts in our Faster Fibre connection multiple times a day. We have tried multiple routers with no avail. The connection drops out completely to the extent that all devices are disconnected from the router and the connection sometimes takes a number of minutes to return. We also experience low speeds upload/download speeds at regular intervals, although when the connection is stable and working the speeds are as advertised.
Any assistance in resolving this issue would be much appreciated.
Kind Regards,
Daniel
↧
Damaged router power cable
Hi there
My wifi router power cable has been damaged. From some of the other posts on here I've seen it seems that the cable itself can't be replaced and instead the router needs to be. Is this the case, and if so is this replacement free of charge? How do I go about requesting it?
Thanks
↧
↧
Why is my new connection date so far away when ive already had talktalk
1) i had talktalk fibre broadband package and went live without an engineer having to come out and was earlier than initially stated by a day or two. HOWEVER talktalk accidentally cancelled my account sending me an email saying that "WERE SORRY YOU'RE LEAVING US " after a third party cancellation notice ... this was news to me .... so we had the Internet going for a few weeks however not noticing that last week as was working away from home ... finally got them to have to renew the account having to start the whole process again rather than just apologise for the mistake and correcting it back to live account...now I'm at home with 3 kids and all the 4 Tvs, 4 Xbox all phones and tablets all 8 alexa devices and smart switches , door bell , and everything a family needs is not working ... CHRISTMAS IS FRIDAY AND NON OF THEIR PRESENTS WILL WORK..... as got to wait in total 3 weeks from the 14th of December to the 5th of January for an engineer appointment (THAT I DIDNT NEED LAST TIME SO WHATS CHANGED) AND A ROUTER delivered for the 4th ...we still have the 8 week old router plugged in so don't need that either ... we were connected on before ... WHY THE DELAY AND THE ABSOLUTE HORROR OF PANIC AND ANXIETY your giving me about Christmas period and how terrible you are making it for our children , through your mistakes, we can't even go round families houses to fill any awfully boring days as were not allowed with the covid restrictions....HEEEELLLP ME
↧
Need to report a fault but the TT website just keeps looping back.
I have degraded speed on my Fibre and when running the service checks I'm onky getting 13mb and the line checks confirmed an issue but I cant log a fault via my account as it keeps looping round.
How can I log a fault pls.
↧
VDSL with Asus DSL-AC68U router - Speed decreases over a few hours
I've just purchased a ASUS DSL-AC68U to replace the old white BT box I have, however I'm struggling to maintain a good connection. I've managed to tweak the settings so it connects at a good speed, but after a few hours I've noticed my download speed drops from 55-60mbps to 0.4mbps.
Rebooting the router fixes this, but it then needs doing again after a few hours.
Any thoughts on the settings I need to correct, or could there be a fault on my line?
↧
Slow speed from Router to Laptop
I've run several speed tests during the last 3 days and each time get 9 to 10 Mbit/s download between my router and my laptop. Service Centre is showing 40Mbit/s to router. I've tried cable connection and wifi between router and laptop and there is no difference. I've tried resetting the router (20 minutes power off) and there is no difference. Nothing else is connected to the router.
I've previously (for many months) been getting >30Mbit/s over wifi and nothing has been altered.
↧
↧
No TalkTalk Service since going live on the 11th December 2020
Hi Team
I am trying to help my daughter who has moved into her new house and has been unable to get any service at all since it went live on the 11th December 2020.
My daughter was given a time and a date for an engineer to appear (3-hour window) between 8am and 11am and around 10am on that date she received an email telling her that her service had went live and there was no show from any engineer, wasting her valuable time.
We setup the router as instructed on email / sms messages and to this day she still has no service. My daughter has made numerous phone calls from her mobile phone and has also been using the live chat system. She was told after some investigation that there was a crossed line and it would have to be escalated to Case Manager and they would be in touch. Not only has my daughter had no service but she is going to billed for phone calls she didn’t make (The line is dead and she hasn’t event got a landline telephone yet) Needless to say she is very stressed over this whole mess and being a key worker she really doesn’t need this. My daughter was hoping to carry out work from home instead she has to go into work placing herself and other people at risk!
On Sunday she tried again using the live chat and again was ensured someone would be back in touch on Monday 21st December 2020 (A case Manager) after no one got back in touch yet again, she tried again this morning before she had to go to work, this time giving her a hotline number which she cannot phone during her working hours. Why are you telling her a Case Manager will be in touch ( which no one has bothered about ) then give her another number. What a joke!
No one has been back in touch with her and we are no further forward.
Everything is setup as it should be (Photos if Required) and I have taken down and tried my telephone this morning however the line is Dead!
Please can we get someone to look into this as soon as possible as she is Stressed to the max without this carry on.
PS I have included a word document with photo of setup for evidence!
Your Sincerely
Lewis Ramsay
↧
Speed back to normal but is it possible to tell when?
So my sync speed has finally increased again but I'd be interested in knowing when if possible as I've not checked it for a while. I'd like to move the router back to an extension socket so I can connect via ethernet but want to be sure that I've been sync'd at the higher speeds again for a few days before I do so.
Many thaks
Fritz
↧
DG8041W - Broadband Lag and continuous Dropouts
Hi
Over the last couple of months I have had many connection dropouts and over the last couple of days it has become a worse with a slow 'ping' response and a very noticeable lag with sometimes no connection at all.
I am currently working from home so the problem has become quite an issue.
Maybe a firmware upgrade?
Thank you.
I attach my DG8041W - Dashboard - Diagnostics - User Log:
↧