Service centre says it needs updating.
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How do I update wifi hub software?
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TalkTalk box entitlement
Hi Guys
Could you tell me if my daughter is entitled to a TalkTalk box? She has the TV,Broadband and Calls package.
I have already given you her details as instructed on my previous post which were still waiting to get resolved after 13 days of going live with no service and crossed line issue.
Thanks
Lewis
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Upgrade to Fibre 150
Hello Talktalk,
I am a user of your Fibre for over 3 years now and I have seen that you have a new package of Fibre 150, as my job and my work needs trusted and reliable Connection and as right now with Covid everyone is working from home my speed is getting less and less as I have more devices connected at home.
I will really like to get the Fibre 150 but as i have speak with the Customer Service is not yet available in my area.
Could you please let me know how are we going to know that is going to be available?
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TT line test resets the router without warning
"We suspect an issue with your broadband We need to run a line test between our network and your home. During the test, your broadband and phone line will temporarily disconnect."
PROBLEM:
Would be nice if such line test had a warning saying "This test is going to reset your router", so at least the user would save the router parameters.
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Frequent Dropouts
We are regularly losing our broadband connection which necessitates a reboot of the router which seems to correct it. We were also getting lots of DNS errors so have manually entered those but continue to have problems. This has been happening since May. With working from home this is causing a lot of frustration.
Can anyone help?
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No response to post
Hi, I have posted on my thread "Re: Fibre upload speed decreasing" at least 3 times with no replies, leaving several days (even 2 weeks+) between each but no one has replied. Forum was responsive for my previous issues. Was it something I said??
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Slow speed poor connection for several weeks
For the last several weeks, I faced a slow speed of Fast Broadband. Sometimes, I cannot even open a Google page. This would last for half to one hour. Three weeks ago, I ran a live test, and the system found a technic issue. Two days later, I received the text message that the problem has been fixed. However, I still face the problem after that. I will lose connection several times a day. It can happen anytime, sometimes during working hours or midnight. No matter happens in anytime, it is annoying. I want to have a good speed and stable connection, which can open the webpage. Please help me to solve the issue.
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Can I force a Sagemcom-FAST5364 Router to use only the 2.4GHz band?
Can I force a Sagemcom-FAST5364 Router to use only the 2.4GHz band?
I can explain why if absolutely essential.
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Fix dropping connection
My internet keeps dropping out several times an hour. I have tried to contact live chat but it won’t connect I have tested my line and it says there is a problem but not how to fix it and if I call the helpline it hangs up. I can’t contact anyone and am fed up. Had nothing but problems with talk talk since April.
Would love some help as I am now on my own over xmas and without internet I won’t even be able to watch tv
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DAILY NETWORK CHECK
Hello, I notice when looking at the status of the daily network check by Talktalk, it says that it cannot identify my router and software. My router is one supplied by Talktalk - QualcommAtheros QCA 9377. Can you tell me why it is not identified and therefore I presume the software cannot be updated if required.
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Firbe 35 upgrade without my agreement
I received a text message from Talktalk on 14 Dec to say that my Fibre35 would go live on 31 Dec, and that I would receive a welcome pack soon. This was completely out of the blue, so I logged on and spoke to a chat agent who said I'd ordered it online just 3 days earlier. I insisted I hadn't, and that this was a security concern, but was told that I must have as no one else can access my account. I asked if Talktalk may have initiated this on my behalf but that was categorically refuted as 'not something we do' . I was also told that this upgrade was not the best option for me price wise so I should cancel and arrange a better upgrade. We agreed to cancel. A week later the order was still pending so I phoned Talktalk. We had the same conversation about how I must have ordered it, how it should have been cancelled, and the agent processed the cancellation again. Three days later, the order is STILL pending. Back on chat, this time told I requested the upgrade at 3am (!) on 11th December, I reiterated that I didn't. The agent spoke to a manager and then I discovered that Talktalk is upgrading certain customers for free. Except it's not consulting with them beforehand and not giving them the best deal. The saga continues, but has anyone else experienced the same? I've asked 3 times for the complaint procedure but they are reluctant to give details.
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port forwarding for EA FIFA21
Hi the new FIFA as terrible lagging issues when I'm trying to play it. I'm on talktalk UFO so there isn't a problem with my connection. I was told to open up some UDP and TCP links but I'm unsure how to do this and what to look for.
Any one any ideas
TIA
Gary
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Slow WIFI SPEED
Over the last few weeks I have been having problems with my WIFI speed. I have contacted TalkTalk on a number of occasions and each time tests are run and I am advised that there is nothing wrong. It all started following a power cut. Before the power cut I had no issues with the WIFI speed. If I connect my computer by cable to the router the speeds are fine, it is only if I try and use WIFI. Today the wifi signal has been very intermittent. I have tried running the broadband speed test but it was unable to pickup the WIFI signal. 2 minutes later and it was showing 67.4 mbs. A short time later on my iPad and I was having to wait for web pages to load. I again tried the speed test and it couldn't run just said try again. I am having the same problems on my iPhone as well.
The actual setup in the home has not changed. The router is not near any wifi devices it is raised above any furniture and facing towards the other rooms in the house.
As also have a Talktalk wifi extender in the lounge that I connect my TV box to and the tv works fine.
I am sure that it is a problem with the router hub because before the power cut there were no problems.
The files I have attached are form a couple of weeks ago
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DLM reset request
Hello,
in the past I have had a lot of internet issues mainly in relation to gaming on both wired and wireless connections to my Xbox.
This resulted in dozens and dozens of router resets, speed tests and diagnostics etc.
Eventually I purchased a new router (TP LINK archer vr600) instead of the default TT one which has solved most of my gaming issues and it is generally a lot more stable.
However I do still experience slow speeds which affects one of the games I play which is my my upload speed which is usually around 3-4mbps but my line quotes around 5-7mbps.
A ex openreach engineer I’ve spoken to has recommended I ask my ISP for a DLM reset after having a long period of unstable connection issues and lots of resets.
hopefully this is something you may be able to help with just to get the most out of my service.
thank you,
daniel
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Fibre 150 install 6 days ago, now got intermittent problems
Cctv and doorbell dropping out and catch up tv not playing without buffering ever minute or so, can anyone suggest anything as talktalk have run tests and say it’s down to stabilisation and check back after the 10 days is up.
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Xbox Series X not connecting to online services
My new Xbox Series X is slow to connect via WiFi infact - 90% of the time it cant connect to any online services at all and displays error messages or times out. Tablets etc are just fine connected to WiFi. I know it’s the WiFi because the Xbox is running like a dream when I hotspot to mine or my partners phone on 4g. This has been two days of figuring out what the cause is. Now I know it’s the WiFi, I have tried changing the router channel, restoring router to factory settings, turning router off at the mains, resetting Xbox. It’s really frustrating and I’m desperate for help!
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Network Not Working
Hi TalkTalk Community.
I returned to my apartment tonight after being away for a while. Before I left I made sure to turn off the router to save on electricity. Now I am back my connection is displaying odd behaviour. On my desktop it picks up my router as 'Network 2' via my cable connection but offers no internet access. When I try to connect via the WiFi on my phone, it lets me join the network but says a further sign in is required, which takes me to an error page when attempting to do so.
I have tried resetting to olfactory settings, making sure everything is plugged in. I doubt it is the ethernet cable as it was working fine before.
Any ideas folks?
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Internet service down since yesterday afternoon
The line is completely dead, no signal since yesterday afternoon. The service centre says they suspect a track fault and wants to run a line test, asking for a mobile phone, then runs and goes back to asking for mobile again.
Live chat is offline for days.
So I ask here what to do.
The BT modem shows no activity on the line. The talktalk router orange led.
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Loss of wi-fi signal
Is there a problem with the network? My router seems to have lost all wi-fi capability. All my devices that use the WiFi are unable to connect. My work pc is fine because that is connected by ethernet.
I can't turn off my router at the moment because I'm still working.
Is anyone else experiencing this?
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The "guaranteed" download speed on my fibre account is way lower than stated
Hello,
I am using a wired connection and I did a speed test to check how things were going and I am barely getting 5Mbps when I should be getting at least 35Mbps (and up to 56Mbps). I am on the faster fibre tariff.
Oddly, my upload speed is over triple my download speed when upload is usually lower than download. I am getting 18Mbps upload and 5Mbps download...
The above that I mentioned is on my wired connection. Wireless is even worse, barely 3 Mbps. I haven't changed anything on my end to make this happen. The speed was good up until a few weeks ago and I thought it would just fix itself due to a downed server or something, but it hasn't.
Is there something TalkTalk can do on their end to sort it out?
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