I moved house and TT put my broadband on a couple of days early, great, however the service when down Thursday and it;s now Sunday, I have a broadband connection in my router but I get a message in my browser about contacting TT, and no internet TT say there was a bar on service which was removed, now over 3 days without service :-(
TT What are you going to do about it, as just reneewed account I will cancel it if you don't sort this Sunday 12/02/17
Hi - I recently upgraded to finterested and have the new talktalk fibre router.
I have several connected devices via wired connections. Every couple of days they seem to lose this connection and have to reset the router to bring it back.
all of these devices were working fine/staying connected perfectly with my previous router.
Any ideas?
thanks!
Gareth.
Hi there I am a newbie, my superfast Fibre Broadband goes live on the 14th, I am currently on a ADSL connection and my router is situated in the granny flat connected via the phone line, when the new router is installed it will be in the house connected to the master socket about 100m away from the granny flat, It will be VERY difficult to get an ethernet cable across the garden to connect a switch or WAP, I need a Wi Fi and Wired service in the annex/Granny Flat as my youview box, CCTV etc runs on wired connections. A powerline extender would have been ideal but the properties run on different distribution boards, I have been told by a couple of sources that they need to be on the same DB, I was looking at Devolo or TP link products, any sugestions would be greatly appreciated, I can't be stuck without a connection in the granny flat. Please help
Hi
I was getting 2000 kbits/s and 39999 kbits/s now its down to 35492 (see below) can anybody explain please?
Regards
My router keeps crashing every 10-20mins when using now TV or the sky app on my ps4.
My internet keeps cutting off, the router keeps resetting itself. Iv tried talking with customer service but they keep putting phone down which is annoying.
I read other posts where you increased the "DB". Can you increase mine or fix my issue. This has been happening for 3 days now. The router resets about every 20 mins.
Power & broadband are stable green.
Internet, wireless & ethernet are all flashing green.
When the router automatically resets all lights go off then power green broadband green internet red. Then all back to the above.
Thanks
Hi,
We have recently upgraded to fibre and are having issues with streaming programs through our PS4. We have the Huawei HG633. When streaming a program through TV from Sky or All4 etc it will stop during the program. The router will lose all lights on it and then slowly turn back on as if it had been turned off. This happens every time something is streamed and multiple times if we bother to carry on.
I have spoke to the online chat team who advided on seperating 2.4ghz and 5ghz channels by renaming the 5ghz SSID. I have tried both channels and the problem persists. We were getting 36-37Mbps speed prior to the splitting of the 2.4 and 5 ghz. The PS4 is around 2m max away from router and connected wirelessly. Tech team report no line fault.
Can someone advise on a solution to this issue. It looks very common based on a quick check of the forums. Thank you.
whenever i try to use Nowtv and amazon tv on my playstation it will crash the internet after 15 to 20 minutes if im lucky, ive spoken to someone on the quick chat, they said they will run a few test and will need to turn the broadband off to figure what seems to be the problem and it will be down for 20 minutes but they havent seem to of done this, but from resaerching it its seems to a regular probelm for people
so any help will be will do with this
Thanks
I've supposedly got the higher speed fibre package but at the moment I'm lucky to get 35mbps from my connection.
Previously with BT Infinity I had download rates of 74mbps, so there isn't a problem with the line.
I've also had the broadband connection drop out several times as the router seems to keep rebooting itself every few days. Can someone on the team investigate please? At the moment I am being overcharged for the service provided which is failing to meet the minimum guaranteed standard.
Hi, I am unable to connect the above which had been working fine via talktalk until I reset in error. Any thoughts?
thanks
i have following settings:
Router mode
pppoe
username and pword as per talktalk account
Reconnect always on
dynamic IP
service name n/a
primary dns 62.24.134.1
secondary dns 62.24.243.2
Mtu auto
Round about the end of december / early January my router (HG-633) got a firmware update to 1.21t and ever since then my connection has been dropping 1-2 times an hour and the sync speeds have decreased drastically ( From 39,999 down and 2000 up to 4703 down and 799 up) and I was wondering if you could roll back my firmware to the one i had before ( I think it was 1.18t).
Hello TalkTalk team,
My wireless conenction on the HG633 router is a nightware (60% error rate and contnual dropouts). Reading all the forums, the solution appears to be to rollback to firmware version firmware 1.16t,. Can you help me get this version please?
thank you in advance!
Hi,
Everytime I use the NOW TV app on my PS4 it crashes my intenet every 15 minutes. I've seen some threads mentioning that change of the firmware settings sorts the problem. Could this be sorted for me please? It's starting to get very frustrating.
Thanks
Hi, I've just driven out of my road and noticed that the green street cabinet has been forecfully opened and everything inside is visible. I have contacted BT openreach and they have said it's not there box and hung up! Any advice welcome as to who to report this to. Many thanks. Mr Frost.
Hello,
I am having this same issue. May i please request my firmware be changed to resolve this?
Thanks,
Steven
We recently renewed out TalkTalk contract which includes Phone, Fibre Broadband and TV. The new connection has the router connected directly to the phone socket and also to the TV box. The kit came with a short phone cable to connect the router to the BT Openreach phone box. Is it possible to use a longer phone connection between the router and the BT opereach phone box so as to relocate the router as I cannot get an Ethernet cable long enough to reach the router from the TV box. Raymond
Hi
Could you send me to my router HG635 V1.10t Firmware please
Regards
Adam
The speed at which my wireless devices are working seems to have dropped, it is increasingly difficult to stream from YouTube and pictures are not loading on pages such as facebook.
I have rebooted the router and access points in case these were the issue but things have not improved.
It may be that I need to change the access points, but before I do that I want to eliminate the TalkTalk router and the line quality.
Looking at the status on the router (HG635) I can see the following statistics. Can someone confirm if these results are within acceptable ranges?
Internet Connection
DSL synchronization status:Up
Connection status
howtime
WAN IP Address:92.27.47.16
Primary DNS Server:62.24.134.1
Secondary DNS Server:78.151.235.2
Line Quality
Upstream line rate (kbit/s):17155
Downstream line rate (kbit/s):48997
Upstream noise safety coefficient (dB):6.1
Downstream noise safety coefficient (dB):9.8
Upstream interleave depth:0
Downstream interleave depth:0
Line standard:VDSL
Upstream line attenuation (dB):25.2
Downstream line attenuation (dB):15.1
Upstream output power (dBm):7.1
Downstream output power (dBm):13.5
Downstream interleave depth:None
Many thanks for your help.
Rajesh