Hi guys,

Got the router setup and I am supposed to go live today but there's no light on for broadband and Internet. Only power and wifi.

I am not using a micro filter as the master is already split into adsl and phone. Same configuration for the plug upstairs.

Any clue?

Thanks!

Hi all.

Since switching to large fibre late last year (including a new router) my connection is much less stable. I don't know whether it's the line or the WiFi but all devices intermittently fail to get internet connectivity daily. Any ideas. I've attached the log as others have done so.

Thanks very much

Dave

Manufacturer:Huawei Technologies Co., Ltd.
Product Style:HG633
Serial Number:C4REQ16509001491
Hardware Version:H.1.01
Software Version:v1.21t
2017-02-13 21:35:12 User Level Notice User admin login from 192.168.1.5 successfully.
2017-02-13 21:32:47 Security Warning Intrusion -> src=103.243.60.121 DST=79.68.172.131 LEN=44 TOS=0x00 PREC=0x00 TTL=242 ID=51226 PROTO=TCP SPT=16825 DPT=5358 WINDO
2017-02-13 21:31:49 WIFI Notice android-a069ece555599105-Wirele 00:37:6D:F4:F5:5E is connected.
2017-02-13 21:31:27 WIFI Notice android-a069ece555599105-Wirele 00:37:6D:F4:F5:5E is disconnected.
2017-02-13 21:29:21 WIFI Notice android-a069ece555599105-Wirele 00:37:6D:F4:F5:5E is connected.
2017-02-13 21:29:14 WIFI Notice android-a069ece555599105-Wirele 00:37:6D:F4:F5:5E is connected.
2017-02-13 21:29:13 WIFI Notice android-a069ece555599105-Wirele 00:37:6D:F4:F5:5E is authenticated failed:authentication rejected due to timeout.
2017-02-13 21:27:38 WIFI Notice android-a069ece555599105-Wirele 00:37:6D:F4:F5:5E is connected.
2017-02-13 21:26:02 WIFI Notice android-153b82a2a65fb243-Wirele 64:A7:69:AD:2F:E5 is connected.
2017-02-13 21:23:05 User Level Notice User admin(192.168.1.5) update the log configuration.
2017-02-13 21:23:05 User Level Notice User admin(192.168.1.5) modify X_SyslogConfig.DisplayType; X_SyslogConfig.DisplayLevel; .
2017-02-13 21:22:48 User Level Notice User admin(192.168.1.5) update the log configuration.
2017-02-13 21:22:48 User Level Notice User admin(192.168.1.5) modify X_SyslogConfig.DisplayType; X_SyslogConfig.DisplayLevel; .
2017-02-13 21:22:40 User Level Notice User admin(192.168.1.5) update the log configuration.
2017-02-13 21:22:40 User Level Notice User admin(192.168.1.5) modify X_SyslogConfig.DisplayType; X_SyslogConfig.DisplayLevel; .
2017-02-13 21:22:26 User Level Notice User admin(192.168.1.5) update the log configuration.
2017-02-13 21:22:26 User Level Notice User admin(192.168.1.5) modify X_SyslogConfig.DisplayType; X_SyslogConfig.DisplayLevel; .
2017-02-13 21:22:02 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 21:21:49 User Level Notice User admin(192.168.1.5) update the log configuration.
2017-02-13 21:21:49 User Level Notice User admin(192.168.1.5) modify X_SyslogConfig.DisplayType; X_SyslogConfig.DisplayLevel; .
2017-02-13 21:20:54 User Level Notice User admin(192.168.1.5) update the log configuration.
2017-02-13 21:20:54 User Level Notice User admin(192.168.1.5) modify X_SyslogConfig.DisplayType; X_SyslogConfig.DisplayLevel; .
2017-02-13 21:20:47 User Level Notice User admin(192.168.1.5) update the log configuration.
2017-02-13 21:20:47 User Level Notice User admin(192.168.1.5) modify X_SyslogConfig.DisplayType; X_SyslogConfig.DisplayLevel; .
2017-02-13 21:19:31 User Level Notice User admin(192.168.1.5) update the log configuration.
2017-02-13 21:19:31 User Level Notice User admin(192.168.1.5) modify X_SyslogConfig.DisplayType; X_SyslogConfig.DisplayLevel; .
2017-02-13 21:17:16 User Level Notice User admin login from 192.168.1.5 successfully.
2017-02-13 21:12:49 Security Warning Intrusion -> src=186.215.43.140 DST=79.68.172.131 LEN=44 TOS=0x00 PREC=0x00 TTL=236 ID=47406 PROTO=TCP SPT=31309 DPT=23 WINDOW=
2017-02-13 21:02:59 Security Warning Intrusion -> src=61.240.144.65 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=238 ID=9674 PROTO=TCP SPT=59606 DPT=8009 WINDOW=
2017-02-13 20:55:57 WIFI Notice android-153b82a2a65fb243-Wirele 64:A7:69:AD:2F:E5 is disconnected.
2017-02-13 20:53:15 Security Warning Intrusion -> src=179.111.200.88 DST=79.68.172.131 LEN=44 TOS=0x00 PREC=0x00 TTL=44 ID=44813 PROTO=TCP SPT=47390 DPT=23 WINDOW=4
2017-02-13 20:43:52 Security Warning Intrusion -> src=82.221.105.6 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=118 ID=637 PROTO=TCP SPT=49717 DPT=666 WINDOW=408
2017-02-13 20:43:10 WIFI Notice XboxOne-Wireless 58:82:A8:43:8B:26 is connected.
2017-02-13 20:42:45 Security Warning Detect IP Spoofing Attack, packet from 192.168.1.1.

2017-02-13 20:42:20 WIFI Notice Chromecast-Wireless 802:1D:4B:C0:23 is connected.
2017-02-13 20:39:03 WIFI Notice android-e3e69119c4f8f111-Wirele 64:BC:0C:65:55:C2 is connected.
2017-02-13 20:33:56 WIFI Notice android-e3e69119c4f8f111-Wirele 64:BC:0C:65:55:C2 is connected.
2017-02-13 20:32:10 Security Warning Intrusion -> src=61.240.144.65 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=238 ID=57514 PROTO=TCP SPT=57806 DPT=1433 WINDOW
2017-02-13 20:30:14 WIFI Notice android-e3e69119c4f8f111-Wirele 64:BC:0C:65:55:C2 is connected.
2017-02-13 20:22:16 Security Warning Intrusion -> src=180.210.175.124 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=241 ID=50821 PROTO=TCP SPT=19432 DPT=5358 WIND
2017-02-13 20:18:26 WIFI Notice android-153b82a2a65fb243-Wirele 64:A7:69:AD:2F:E5 is connected.
2017-02-13 20:12:28 Security Warning Intrusion -> src=171.226.162.69 DST=79.68.172.131 LEN=44 TOS=0x00 PREC=0x00 TTL=237 ID=29082 PROTO=TCP SPT=48635 DPT=5358 WINDO
2017-02-13 20:02:03 Security Warning Intrusion -> src=163.172.149.131 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=245 ID=18545 PROTO=TCP SPT=55302 DPT=21320 WIN
2017-02-13 19:56:22 WIFI Notice TOM-PC-Wireless 68:07:15:19:87:23 is disconnected.
2017-02-13 19:51:53 Security Warning Intrusion -> src=124.113.3.24 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=48 ID=59281 PROTO=TCP SPT=33966 DPT=23 WINDOW=210
2017-02-13 19:48:52 WIFI Notice TOM-PC-Wireless 68:07:15:19:87:23 is connected.
2017-02-13 19:43:39 Security Warning Intrusion -> src=91.211.2.15 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=243 ID=37070 PROTO=TCP SPT=48902 DPT=3509 WINDOW=1
2017-02-13 19:34:18 WIFI Notice TOM-PC-Wireless 68:07:15:19:87:23 is disconnected.
2017-02-13 19:33:56 WIFI Notice TOM-PC-Wireless 68:07:15:19:87:23 is connected.
2017-02-13 19:32:03 Security Warning Intrusion -> src=46.102.78.14 DST=79.68.172.131 LEN=44 TOS=0x00 PREC=0x00 TTL=53 ID=676 PROTO=TCP SPT=47707 DPT=23 WINDOW=32162
2017-02-13 19:21:53 Security Warning Intrusion -> src=183.60.48.25 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=48 ID=0 DFPROTO=TCP SPT=12219 DPT=1433 WINDOW=819
2017-02-13 19:13:14 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 19:11:30 Security Warning DROP FTP Request
2017-02-13 19:02:00 Security Warning Intrusion -> src=91.211.2.111 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=243 ID=20022 PROTO=TCP SPT=57410 DPT=3390 WINDOW=
2017-02-13 18:53:01 WIFI Notice android-153b82a2a65fb243-Wirele 64:A7:69:AD:2F:E5 is disconnected.
2017-02-13 18:52:39 Security Warning Intrusion -> src=124.229.161.222 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=48 ID=65457 PROTO=TCP SPT=53702 DPT=23 WINDOW=
2017-02-13 18:46:05 WIFI Notice TOM-PC-Wireless 68:07:15:19:87:23 is disconnected.
2017-02-13 18:42:16 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 18:31:47 Security Warning Intrusion -> src=182.35.78.75 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=50 ID=19358 PROTO=TCP SPT=53834 DPT=23 WINDOW=810
2017-02-13 18:30:30 WIFI Notice TOM-PC-Wireless 68:07:15:19:87:23 is connected.
2017-02-13 18:29:38 WIFI Notice TOM-PC-Wireless 68:07:15:19:87:23 is disconnected.
2017-02-13 18:23:07 WIFI Notice TOM-PC-Wireless 68:07:15:19:87:23 is connected.
2017-02-13 18:22:15 Security Warning Intrusion -> src=182.35.78.75 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=50 ID=19358 PROTO=TCP SPT=45888 DPT=23 WINDOW=810
2017-02-13 18:21:53 WIFI Notice android-153b82a2a65fb243-Wirele 64:A7:69:AD:2F:E5 is connected.
2017-02-13 18:13:23 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 18:12:55 Security Warning Intrusion -> src=176.20.231.156 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=244 ID=29458 PROTO=TCP SPT=63818 DPT=23 WINDOW=
2017-02-13 18:12:24 Security Warning Intrusion -> src=181.122.49.222 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=43 ID=53634 PROTO=TCP SPT=65213 DPT=23 WINDOW=5
2017-02-13 18:11:58 Security Warning Intrusion -> src=2.190.120.181 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=242 ID=29216 PROTO=TCP SPT=24058 DPT=23 WINDOW=1
2017-02-13 18:11:46 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 18:11:16 User Level Notice CWMP:Cwmp post inform success.
2017-02-13 18:11:16 User Level Notice CWMP or STUN parameter be changed.
2017-02-13 18:11:16 User Level Notice User ACS(62.24.243.161) modify ManagementServer.PeriodicInformEnable; ManagementServer.PeriodicInformTime; ManagementServer.PeriodicInformInterval; .
2017-02-13 18:11:14 User Level Notice User ACS(62.24.243.161) modify ManagementServer.ConnectionRequestPassword; ManagementServer.ConnectionRequestUsername; .
2010-01-01 00:01:53 User Level Notice CWMP inform message: event: 1 BOOT.
2010-01-01 00:01:53 User Level Notice CWMP inform message: parameter change.
2010-01-01 00:01:53 User Level Notice CWMP inform message: event: 4 VALUE CHANGE.
2010-01-01 00:01:47 System Notice WAN connection INTERNET_TR069_R_VID_101:IPv4 connected.
2010-01-01 00:01:18 System Notice DSL connection is active.
2010-01-01 00:01:14 WIFI Notice Static-A8-A7-95-43-C9-EF-Wirele A8:A7:95:43:C9:EF is connected.
2010-01-01 00:00:56 Security Warning Detect UDP port scan attack, scan packet from 192.168.1.2.

2010-01-01 00:00:43 WIFI Notice android-1552d214ce8facb8-Wirele CC:C3:EA:F0:42:72 is connected.
2010-01-01 00:00:42 WIFI Notice android-e3e69119c4f8f111-Wirele 64:BC:0C:65:55:C2 is connected.
2010-01-01 00:00:42 System Notice DSL connection is inactive.
2010-01-01 00:00:35 Security Warning ACCEPT UDP SAMBA Request
2010-01-01 00:00:30 System Notice DSL connection is inactive.
2017-02-13 17:10:47 Security Warning Intrusion -> src=187.141.151.198 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=48 ID=38987 PROTO=TCP SPT=22373 DPT=22 WINDOW=
2017-02-13 16:59:17 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 16:50:26 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 16:40:44 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 16:29:33 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 16:19:41 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 16:09:47 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 15:59:57 Security Warning Intrusion -> src=183.69.150.238 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=31702 PROTO=TCP SPT=64790 DPT=23 WINDOW=2
2017-02-13 15:49:25 Security Warning Intrusion -> src=218.11.62.159 DST=79.68.172.131 LEN=60 TOS=0x00 PREC=0x00 TTL=48 ID=12706 DFPROTO=TCP SPT=32311 DPT=23 WINDOW=
2017-02-13 15:39:24 Security Warning Intrusion -> src=183.15.9.10 DST=79.68.172.131 LEN=52 TOS=0x00 PREC=0x00 TTL=51 ID=13875 DFPROTO=TCP SPT=52710 DPT=1433 WINDOW=
2017-02-13 15:29:38 Security Warning Intrusion -> src=201.32.127.192 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=51 ID=2117 PROTO=TCP SPT=51519 DPT=23 WINDOW=46
2017-02-13 15:20:50 Security Warning Intrusion -> src=106.186.113.169 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=234 ID=54321 PROTO=TCP SPT=36618 DPT=554 WINDO
2017-02-13 15:10:08 Security Warning Intrusion -> src=201.243.146.118 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=242 ID=59877 PROTO=TCP SPT=30498 DPT=23 WINDOW
2017-02-13 15:01:20 Security Warning Intrusion -> src=93.110.88.80 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=239 ID=24514 PROTO=TCP SPT=3804 DPT=23 WINDOW=146
2017-02-13 14:49:22 Security Warning Intrusion -> src=115.182.200.9 DST=79.68.172.131 LEN=40 TOS=0x00 PREC=0x00 TTL=234 ID=54321 PROTO=TCP SPT=58963 DPT=9000 WINDOW

Hi,

Is it possible to get an update on my fault investigation as I have not received any information. The fault reference is INC000014732593.

Thanks

Brett

I am after a straight answer, which I am having trouble getting when I phone talktalk.

I want to upgrade my basic talktalk broadband to fibre and am trying to choose between staying with talktalk or changing to BT. When I look at the declared speeds for BT Infinity 1, they say their guaranteed minimum speed is 22Mbps. For what I believe is the equivalent with talktalk, the guaranteed minimum is 11.5Mbps.

They both use the same fibre (to the same exchange) and copper (to the house), so why would there be a difference in guaranteed minimum speed?

Richard

Hi. I am wondering if there is a problem with my line. My broadband has been stable for a while now but there is no increase in speed.

download speed is 18 Mbps which is ok but I am paying for much more. Can you check my line and make some adjustments so the speed increases please

I am considering going back from Vodafone to TalkTalk, mainly because the Vodafone router is incredibly poor, and Vodafone won't tell me the password I'd need to connect to the internet with my own router - they're forcing me to use their own inferior hardware, a restriction which, by the way, is not mentioned anywhere in the contract!

One of the reasons why their router is poor is that, if I connect two Windows PC to the router via wifi, share a folder and try to copy files from one to the other, the transfer speed is about 0.5 MB / sec. I tried connecting an old 802.11n router (the Vodafone one is supposed to be 802.11ac) and the speed was around 3.5 MB / sec, ie 7 times faster!

Has anyone tried to do the same with the TalkTalk router? What speeds have you achieved? Note that this has nothing to do with internet speeds, because the data goes from one pc to the router, and from there to the other PC - it never leaves my home network and it never transits on the internet.

Have you ever felt the need to use your own router to improve file transfer speeds?

Thanks!

PS Note I have quoted MB (Megabytes), not Mb (Megabits)

PPS I did not have a 2nd computer when I was on Talktalk, so I never tested this myself with the TalkTalk router.

Thanks for any help in advance.

Posting here because I can find very little info through our friend google.

I have recently gotten the D'link 3782, (previously had the hg635).

In short:

Reproducable problem is that I am having to turn off the firewall on the router and restart both printer and PC to be able to print.

In depth:

After changing over routers I was unable to print using a printer that was on the network via wifi. (I assumed this was some issue with the PC) so spent quite a few hours, uninstalling - reinstalling running the HP support software etc etc.. The reason I repeated these steps so long is because HP software could sometimes see the printer but not communicate with it. (windows just always said offline). Tried turning off PC firewall, changing device sharing settings etc..

I had also noticed that netflix/amazon fire on my TV were slower loading menus and stuttering on films. So assumed that it was trouble with the wifi connection itself, also the printer would occasionally give a 169.254.xxx.xxx address indicating DHCP problems - again possibly pointing to trouble communicating with the router, so went through the routine of changing routers position, trying everything again, change position try again etc etc.

Anyway the upshot is. I finally as the last step disabled the router's firewall. Luckily i was trying to print with both my phone and PC. As my PC hadn't found the printer. I nearly gave up. however my phone did!

Turn off the firewall on the router.

Turn off printer.

Shut down PC. (scanning for device etc just wont find the printer with windows grr)

start printer wait till its connected.

restart PC.

Print (yay).

As mentioned the same issue with printing via phone, however restart of phone not needed, just printer. (+1 for android there)

So temp fix aside, this is abnormal behaviour, does anyone know of a better fix? is there a patch/firmware update - or will there be? (cant find date of most recent software update on the router however the copyright is 2015 and that usually gets updated with most firmware updates). Is this a known issue or am I alone in this?

Hi guys, first post so please take it easy on me.

  Recently upgraded to VDSL from ADSL, never had any issues with the former service, just with growing kids (and number of devices in the house) thought I'd better uprate. Initially things were OK but recently (past few weeks) I get random dropouts in connection, sometimes several in succession, just for a minute or two and then everything restores itself. I've spent many years messing with PC's and I'm pretty sure I know a genuine drop out when I see one.

   Is it possible to request if I can be upped a notch on the signal strength as presumably whatever the level is now is marginal?

   I've noticed that the down/up speed of connection has also dropped somewhat since initial connection, presumably this would also be due to the "optimisation" adjustments carried out in the first few weeks of connection that are mentioned in the blurb.

  Regards.

My internet went down last wednesday (8th) and since then I have been speaking through online to live chat to try and find/fix the problem. As far as I'm aware the fault lies out with my house. After chatting once again with online tech support tonight I have been told my ticket is now being raised to a high priority flag ? As far as I can tell nothing has been done apart from a line test. How long should I expect to have to wait. 

I am so fed up with this and seeing so many others in the same position. TalkTalk I have given you 28 days fault finding notice 6th March I move to BT and you can get lost I have been more than patient.

Dropping Connections since changing home in May 2016

Speed should be 76 Mbps its actually 26Mbps Down and 18.19 Up

You owe me money for not receiving a proper service despite spending hours on chat with numerous technical people who keep doing the same tests...

Lost count of how many line test have been done! 

Reset, Rebooted, No I dont have other devices and yes the lights are on!

Yes! its connected to test socket!

You sent a new Router and I put it in and cable and filter STILL THE SAME!

You sent and Engineer - Still the same

Can anyone just do a simple jobs and provide me with what I have been paying for please? I am leaving TalkTalk if this is not resolved by the 6th March and will be asking for a refund.

BT looks like your getting me back!

Ridiculous!

I am so fed up with this and seeing so many others in the same position. TalkTalk I have given you 28 days fault finding notice 6th March I move to BT and you can get lost I have been more than patient.

Dropping Connections since changing home in May 2016

Speed should be 76 Mbps its actually 26Mbps Down and 18.19 Up

You owe me money for not receiving a proper service despite spending hours on chat with numerous technical people who keep doing the same tests...

Lost count of how many line test have been done! 

Reset, Rebooted, No I dont have other devices and yes the lights are on!

Yes! its connected to test socket!

You sent a new Router and I put it in and cable and filter STILL THE SAME!

You sent and Engineer - Still the same

Can anyone just do a simple jobs and provide me with what I have been paying for please? I am leaving TalkTalk if this is not resolved by the 6th March and will be asking for a refund.

BT looks like your getting me back!

Ridiculous!

Hi I have received my router and someone is coming to fit internet in 2 days but if I plug router in will I not get internet please 

I have upgraded to fibre and should go live on 20th Feb, I already have the HG633 router so I do not need a new one sending out, can I request you not bother sending a router out?

No one will be here to sign for it and I cannot be bothered taipsing all over town to pick it up.

I don't actually need it

Hi After having numerous problems with my internet since sept 2016 i called talktalk after my daughter receiving text to contact them I did explained that occasionally loss of connection for minutes said he would try something at talktalk .i said not to as everytime they something I lost connection again .

I then had a disscussion with a very polite lady who advised me for tvplus I would need to take entertainment package as a one off to activate the box then to cancel.and gave me a date on the internet it states fox history I then asked will after i cancel will i still be able to continue to watch history as this is what I am really interested in I was assured yes history was still on the TV andni could still continue to watch it after the month I then agreed.i would take the package .After after finishing the call short time later ?1hour went onto internet no connection again Tel Try again told fault outside will be sorted Tel call from TT in 72 hrs asked to be put through to complaints no complaints department then asked to be put though to leave TT department and asked again about history channel still been available to watch after getting the activation with the one month's entertainment could someone please advise and clarify

In the past 3-4 weeks I've been experiencing new issues with my Talktalk broadband service. Several times a day a device on the network loses internet connection but the router itself does not lose broadband connection and other devices can still access the internet.

The specific symptoms occur several times a day on regularly used deviced and include:

Browser sessions (Chrome or Edge) which are currently open hang and have to be closed using Task Manager. Attempts to open a new browser session will result in a failed connection.

Open Citrix sessions continue to operate as usual with no connection issues at all.

An attempt to ping www.bbc.co.uk from a command window fails BUT the dns server can be reached because the website name is correctly resolved to an IP address.

Disconnecting/reconnecting the wifi connection does not resolve the issue.

If the device is rebooted then the issue is temporariliy resolved - until it reoccurs.

At the suggestion of Talktalk customer services I have performed a hard reset on my HG635 modem but this has not resolved the issue.

The issue has started occurring in the last 3-4 weeks and has been encountered with three different Windows 10 laptops. I have not experienced the issue on Android tablets, Android phones or Windows 10 phones but then again they don't get the same volume of usage. Physical location seems not to make a difference, one laptop is within a metre of the router, others are 15 metres away.

Any ideas as to the cause or solution ? 

So the past 4 months my fibre broadband has been disconnecting. We'll be sat there, all snuggled up in bed watching The Walking Dead or even a nice Disney film on SkyGo via my Xbox and "disconnected from wifi". We thought it was the Xbox at first so tried my PS4. Same problem. Then my phone... Same problem. Then my iPad... Macbook Pro... The list goes on.

It connects for 2-3 minutes then connects and disconnects 5-10 minutes later. Over and over and over again. Talked to the Tech team on chat and they're as good as useless. I've spent 4 months trawling online, trying every single thing I could. The first obvious, a restart. Then new cables. Then higher up. Then a different room. Then cleaning out the filters of the router etc. Changing the wifi passport. EVERYTHING. To no avail. And now the lovely chat Tech crew have told me to "restart it and see how it goes". ARE YOU JOKING?! 

I'm paying stupid amounts of money for a service that DOESN'T work and you want £156 out of me to leave the contract early?! 

Anyone had any better luck than me? I'm losing the will to live here and it's getting to the point of cancelling the direct debit and seeing if they do anything about it then!!

Hi, 

I've been a customer of Talk Talk's for a couple of years and have two sets of routers and connectors etc, which I need to return to you. I have asked customer serivces twice for your return bags, and nothing has been sent. Please could you arrange this so i may send the itmes back to you. Thanks.

Hello,

for a while we are a bit disappointed by our fiber download speed - it is much slower than it used to be. Today I reliased our router (HG633) firmware is quite behind the the latest release.

Does anybody know if I can ask for firmware upgrade ? If so how can I ask for that ?

I hope the firmware upgrade will improve fiber service - currentlywe are not very satisfied ...

Avast security has just updated and now decided after using this security for 12 months to warn that my network passwor is weak. Interestingly TalkTalk F-security used on another computer does not flag up an issue? 

I have a Huawei HG 635 router on a fibre network.

I am using the the router default network passwork. If I want to change is it a simple process or are there potential issues I need to be aware of?

Thanks

Hi all,

a few months ago we had some problems with HG635 router (after a 1-2 years of usage). Asked TT for help, they replaced it with HG633. Since then we are not that satisfied with its speed.

My family feeling is that it lower then the previous one. What is the difference between these two ?

Can I ask for replacement again and have HG635 back ?