Quantcast
Channel: Fibre topics
Viewing all 32955 articles
Browse latest View live
↧

Sky PS4 router crashes

February 15, 2017, 9:32 am
$
0
0

Hi please please help

 

i am using the huwaei hg633 router and everyone I try to watch sky on the PlayStation the router just resets after like 10 mins...

 

we have had open open reach out to the line and nothing wrong with that and also had a new router sent out but still the silly problem carries on...

 

i have read read on here that something can be done with the firmware on the router to address this problem but it has to be done by TalkTalk....

 

please can someone look at this and sort it out 

 

thanks

↧
Search

PS4 App Restarts Router!

February 15, 2017, 10:05 am
$
0
0

Everytime I use the PlayStation Live app on PS4 it restarts my super router. I've read other post with similar problems (PS4 app restarting the router) and it seems a firmware update fixes this?

So could you please upgrade my router so that the router no longer restarts when using PS4 app.

Thank you.

↧
↧

Wifi Crashes When Using PS4 Streaming/Video Apps (Amazon Prime)

February 15, 2017, 11:50 am
$
0
0

We keep experiencing issues when using streaming apps on PS4 (in particular Amazon Prime). Wifi connection appears to drop out around the house every 15-20 minutes whilst watching video - and although the video continues playing, it switches other devices around the house offline. I understand this seems to be a common problem - is there a fix for it (firmware)? We're using the Huawei HG633 router.

 

Thanks.

 

↧

Terrible speed for post 3 days

February 15, 2017, 11:57 am
$
0
0

Hi,

 

I'm in Zone 2 London. For the past 3 days our speed has been terrible whilst streaming. We can't even get BBC News. Browsing is slow but manageable.

 

I've tried the usual reboot the router etc. Can anyone advise?

 

Thanks!

↧

Connection issues fixed by using old Sky hub router

February 15, 2017, 2:45 pm
$
0
0

Hi all,

 

I am am new to talk talk having switched from sky broadband to talk talk faster fibre. I felt it would be nice to move to fibre and experience the additional speed and lower latency for online gaming etc. 

 

For some reason my super router hg633 has given me nothing but constant connectivity issues. Even browsing becomes torturous as websites fail to load. Eventually after around 5 page refreshes the sites load.

 

By the time you click on the next link to browse something else the connection is gone again and you have to keep refreshing until you get a connection.

 

The hg633 router seems to have had several firmware updates in the past  couple of weeks since the service began but the problem hasn't gone away. 

 

Ironically I have solved the issue by using my old sky hub which seems to work without any drops and is incredibly responsive. 

 

Please csn can you help me out as it doesn't seem right to use the sky router on a talk talk line. 

 

Thanks

 

Mark

↧
↧

My line can't go faster than 33Mb but can't remove Fibre Speed Boost from my renewal quote

February 16, 2017, 3:34 am
$
0
0

Hello,

 

My contract is up for renewal and I want to switch to one of the new plans as they are cheaper for me than paying the line rental up front.

When it comes to selecting the boosts I can't remove the Fibre Speed Boost option.

 

My estimated download speed max is 33Mb (this is pretty much our usual connection speed) so Faster Fibre 38Mb is all that we need. Why can't I deselect the otion for up to 76Mb when it is unachievable on my line?

 

Thanks,

Phil North

↧

PS4 Causes router to crash every 10 - 15 mins?!?!

February 15, 2017, 1:29 pm
$
0
0

We have a Huawei HG633 router running firmware 1.21t, yesterday I downloaded an update for the PS4 title Deus Ex:Mankind Divided which was required for online play, I noticed after that update, whenever I open up the multiplayer mode, the PS4 console will report 'a LAN cable has disconnected', and the router will stop all connections (phones, laptops etc).

I noticed the router has started doing this intermittently with other apps on the PS4 console which is a right pain! Perhaps I hadn't noticed it before I decided to play some games online. Either way it is a total nuisance and judging from the 5 or so other forum posts about this just in the recent forum posts here, it is a silent router firmware update issue.

Could you please fix this issue with out router? I assume your OCE advisors will have access to our router and I see they have fixed the same issue for other customers recently on the many forum posts I have just read.

 

Please contact me directly through email or private message here if you require the email or address of our internet contract account as we don't seem to have a forum account for it and I don't manage the email (it is my father's).


Thanks,
Rob

↧

Can I *REALLY* get fibre broadband?

February 16, 2017, 8:34 am
$
0
0

Hello all,

 

Please excuse me if I’ve posted on the wrong forum.

 

However, just out of interest...

 

We have TT non-fibre broadband at the moment, and are perfectly happy with it. However, every time I look up whether fibre is available to us, sites say ‘Yes, it is’ (though Virgin do give a definite ‘No’).

 

However, we live on an unadopted road (we all chip into a maintenance fund for insurance/repair/grit, etc). So I’m reasonably sure that we don’t have any fibre infrastructure in place - there are no ‘CATV’-type boxes down the road to spur off.

 

So how true is it that ‘fibre broadband is available’?

If (theoretically) I went for it, would someone have to come and dig the whole road up?

What would swing that decision? Surely it wouldn’t be my £27 a month?

 

(Evidently our house is 1.5 mi from the exchange, if that’s significant - but I guess things might also depend on how close we are to other roads that *do* have fibre. NB: We’re not out in the sticks either - we’re in the city, a *very* main road about 200 metres away).

 

I’d be interested in finding out about how this all works, so look forward to hearing from anyone who can enlighten me!

 

Thanks in advance.

 

pmb

↧
Search

High ping/packet loss/dropping

February 16, 2017, 8:37 am
$
0
0

Since few days I have problem with my broadband. When I'm playing CSGO on pc or Fifa 17 on xbox my connection is dropping or lags in the game are massive so it's unplayable. I'm connected by WiFi and checked connection with program named inSSIDer Home to check that everything is alright. There is a lot of connection like "BThub" or something like this and it works on the same channel like me. I changed channel a lot of times but it returns automatically. Can someone take a look on that? If someone from stuff will want to help me I'll give my addres and stuff like this on private. 

↧
↧

Faulty Router? can't have wifi and ethernet working at the same time

February 16, 2017, 11:15 am
$
0
0

My router will drop the wired connections when the WLAN is on, meaning I have to choose between wifi and wired by turning on and off the WLAN. When wired connections are working the Lan lights will be solid showing a connection but when WLAN is turned on they will go out and just blink.

It's an HG533 running 1.18t, I've reset it twice with no luck, Is it broken?

↧

Fibre disconected moved to ADSL??

February 16, 2017, 11:36 am
$
0
0

Hello, 

my connection has gradually worsen over the last few days and today when went to Router otpions under line standard I can see that its been downgraded to ADSL instead of VDSL.

 

After performing speed test I can confirm that from steady 30MBPS Im down  to 0.80!!

 

Could someone checked and provide the answer why Ive been disconected from fibre?

 

After doing factory reset and powering down router for 30min no change.

 

Thank you

↧

Suddenly NO broadband and NO Internet light

February 16, 2017, 12:29 pm
$
0
0

Router lights have stopped working. Have followed troubleshooting guide but no improvement, have also tried test socket. Lights will turn on but quickly turn off again. Absolutely no internet connection. Help is appreciated.

↧

HG635 Firmware

February 16, 2017, 12:35 pm
$
0
0

My HG635 router is still on firmware 1.04. Can it please be updated to the latest firmware 

 

Thankyou 

↧
↧

2.86 mbps on fibre, seriously??!!

February 16, 2017, 5:18 pm
$
0
0

For the last while I have been noticing the fibre slowing down more and more. When I first connected it was so at about 30mbps and uploading at 2mbps. Now it's 2.86 dl and 0.4 up. This is not fit for purpose. Why should I be paying for a premium service when I getting less than bog standard broadband speed. Full debugging has been followed, unplug everything, switch it off for a day, nothing is working. 

↧

HG633 Firware Upgrade v1.15t --> v1.21t Request

February 17, 2017, 7:47 am
$
0
0

From other posts it appears that I request an upgrade from TalkTalk through this medium?

If correct, please update me...

 

Cheers,

Jus.

↧
Search

Packet loss and high latency at times

February 17, 2017, 11:47 am
$
0
0

Been having this issue for a long time and every test that you do is "fine" 


Well I can say it is not fine and this is what I am finding.

 

ping -n 500 www.google.co.uk

 

Ping statistics for 216.58.210.35:
Packets: Sent = 500, Received = 497, Lost = 3 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 106ms, Average = 14ms

 

ping -n 500 www.battlelog.com

 

Ping statistics for 52.85.63.225:
Packets: Sent = 500, Received = 483, Lost = 17 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 50ms, Average = 15ms

 

 

Talktalk fb chat have reset the router which did nothing.

I have had line test after line test done, new router and all. Can someone please help me. I dont think its a PC issue as i get issues on my phone over wifi and the PC is hard wired.

↧

Am I being throttled ?

February 17, 2017, 3:38 pm
$
0
0

I dont mean someones got a grip on me neck..Smiley Mad

 

My fibre test speed all show at least 30mbps..

I`ve noticed that no matter how many files from diff sources I download at the same time they all add up to around 4mbps total !

 

All I can think is that TT are setting a max speed?

 

↧
↧

Hauwei HG633 Firmware downgrade

February 18, 2017, 2:32 am
$
0
0

Hi,

 

My Huawei router is giving me lots of problems, it keeps disconnecting every 5 to 30 minutes. I've read that it could be the PS4 and the 1.21t firmware. So I was wondering if I could downgrade to the 1.16 version, which seems to be generally a stable version.

 

Thanks!

↧

Fibre large sync reduction

February 18, 2017, 2:54 am
$
0
0

Hi I've recently been in contact online and via phone due to a drop in sync speed from 79999 to 52149 down and 20000 down to 17000 up.

I recieved a text in the week saying that everything should be back to normal now but it wasn't so I spoke to TT on the phone today trying to get the DLM reset but the guy wouldn't (I'm not sure if he can even) but it has been raised again with the network team, will they reset the DLM?

I've tried 2 HG633 routers one of which is a new one and no noticeable noise on my phone lineWhen I noticed the difference in sync speed we had the day before had a new electricity meter fitted but everything had been turned off before the work was carried out.

↧

Connection keeps dropping

February 18, 2017, 8:22 am
$
0
0

Hi 

 

I have fibre broadband but having a nightmare with dropped connections. I cannot reset the router because the button is broken and a promised replacement has not been sent. I can't face an hour on the phone again - is there anything else I can do?  

 

thanks

↧
Viewing all 32955 articles
Browse latest View live
Search
<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>