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Port Forwarding erratic on HG633

March 9, 2018, 1:28 pm
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I am hitting an issue with port forwarding, which works erratically. The port opens up after a reboot and then gets closed after a while (minutes). The local IP is an IPCam with a fix IP. I set the external port (9090) to map the internal port (80). I reboot the router and test access my camera on port 9090 from a 4G connection. All good. But the port closes after a moment. I don't know exactly how many minutes elapses when the port closes. The router's system log does not show any clue.

Any help is much appreciated.

 

Product type: HG633
Hardware version:H.1.01
Software version:v1.22t

 

 

PS: I have set up port forwarding correctly according to the manuals. Also checked the forum where Agent Keith has a step by step procedure.  I am an IT person myself by the way and familiar with the setup.

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Old router return, confirmation of receipt

March 9, 2018, 1:54 pm
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Recent issues with fibre broadband

March 9, 2018, 2:25 pm
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I’ve recently taken a new contract offer which should still include upto 76mb fibre which I’ve been on for around 12 months. In the last few days our speed seems to be varying a lot, sometimes as low around 10 to 20mb. 

 

Can someone please take a look at my line and see if there have been any issues over the last week or so. 

 

Thanks

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Fibre broadband going slow

March 10, 2018, 3:33 am
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Last year in July I upgraded my TalkTalk broadband to faster fibre. I’ve been promised a minimum download speed of 35MB. At the beginning the maximum speed I could get was between 12 and 14MB, which is less than half. Then the speed kept dropping more and more. Now I only get about 8MB download speed, which is hardly more than I had on normal broadband. Sometimes I get less than 1MB. I followed all the recommendations on TalkTalk's Website to increase the speed: The router is connected to the master phone socket. I checked all the micro filters. I dis-connected all the phones. I connected the Microfilter and Router to the test socket. I performed the speed check on different devices. I tried the speed test both through Ethernet and wireless. I re-started the router several times. Everything I tried didn’t improve the speed. When I log into the router it shows: Link Rate 8495/8799Kbps.

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Remote access outage?

March 10, 2018, 3:57 am
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I am in USA for a week relying on the broadband for my security cameras, my modem answering machine for messages, my sling box for TV and logmein to maintain my home pc but these services have been unavailable for last2 days. 

Can Talktalk check my line or reboot my router?

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hg635 beta test

March 10, 2018, 4:27 am
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carl, i use a hg635 but hardly ever use the wifi on it so i may not be a lot of use if thats where the changes are. i am willing to give a go if the team think it will help them

 

bill

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Router update

March 10, 2018, 6:59 am
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Please could you update my HG633 to the latest firmware. It currently has v1.15t and I am looking for greater VPN functionality.

 

Thanks.

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Fibre speed much slower than guaranteed speed

March 10, 2018, 7:22 am
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Hi,

We have Faster Fibre package, where speed should be 38Mbit, however current downstream link shows only 11.5Mbit. This is even less than standard broadband.

Why do we pay faster fibre if not getting an offered service?

It used to run well, but from some point it is like this.

Thanks.

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Slow Broadband

March 10, 2018, 8:21 am
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Hi, Over the last few days my internet has dropped as low as 0.8mg. I am on fast fibre and would be expecting at least 15. Any tips on speeding my connection up. I have tried turning the router off for half an hour which has brought the speed up to 3.8 but still very low.

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Openreach recommend Virgin Media

March 10, 2018, 9:04 am
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I live close to Ipswich hospital and all surrounding cabinets have been upgraded to fibre except ours.

Contacted Openreach via Better Broadband for Suffolk and the reply was "you have virgin Media in your area so we are not going to upgrade your cabinet"

I would like to know what TalkTalk views on this response are.

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Fibre Dropping speeds Day by Day

March 10, 2018, 9:12 am
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Hi All,

 

I'm at my wits end on this. I'm on a 38mb Fibre package. Over the last month my sync speed to the router  have consitantly dropped by 2mbps per day. I have contact TT customer services who have sent an BS Engineer who change the faceplate and confirmed the low speeds and an OR engineer who checked the cabinet and again confirmed the sync speed issue. I have been sent a new router DLink 3782 and iniital the sync speed was up but then started to drop again. I'm currently have a sync speed of 16450kps download/9999 upload on the router login page.

 TT customer service are now saying that 16mb is my minimum speed so I can't leave my contract ( which is rubbish) without fees as I have 12month left on my contract so will monitor  the speed issue.  This has been going on for just  over a month and seem to be getting the standard we'll monitor the speeds and call you back but never calling back and having to start from scratch explaining the issue. I'm not going to pay 12months for ###bb to move elsewhere and TT customer service are less than useless at resolving this issue so any help would be greatly appreciated.

 

 

 

 

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Super fast Fibre with speed boost three times slower than guaranteed speed

March 10, 2018, 12:24 pm
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Hi talk talk 

                    After the first month of upgrading to super fast fibre with speed boost guaranteeing my download speed would not drop below 38mbps  we have been noticing very slow speeds it wasn't until I received an email from you last week stating my line could not give speeds over 40mbps and offering me a lower monthly fee, that I did a check which gave me a 17mbps wired download speed wireless slightly less 

After a very painfully conversation with your customer service and technical teams they managed to get the speed down to 13mbps .....amazing service to make it worse

Phoned customer service the next day asking for the reduction only to be told it was the boost that was being removed, even though you are unable to meet my guaranteed contractual speed of 30mbps I was put through to your technical again, tried to explain I was not at home and was after compensation but to no avail until asked to reset my router the penny dropped and your technician went back to licking his window. When I got home speed was down to 13.8

So as talking to your customer service is pdainfull and frustrating I tried your online chat asking to cancel my contract as you are in breach of quoting Paragraph 2.3 of the Fibre Broadband section of the terms and conditions I have states that you can cancel the contract with no liability if the guaranteed speed cannot be met

Not a problem contract cancelled in 30 days .... great finally someone with a brain cell ....then came the post stating a early cancellation charge I asked why but post suddenly finished

Raised a second online chat only to be told line download speed of 17mbps is being met, when questioned why am I on a guaranteed 38mbps contract if you can only supply a maximum 17mbps I was put through to technical again 

Same things done as two days ago speed now down to 12.3 amazing technical team each time the mess around speed gets slower

Anyway I have a screen shot saved that states issue resolved monitor speed over next 48 hours at time speed has not reached the guaranteed speed (38mbps) I will be compensated 

So after 48 hours I expect to be either getting my contractual guaranteed speed of 38mbps and compensation for the time I have not had these speeds. Downgraded to a contractual speed you can actually deliver with compensation for mis-selling me a package you could not deliver or cancelling my contract with you with no exit fees as per your terms and conditions

I look forward to hearing your resolution and from others that have had the same issues

 

 

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Continued failure

March 10, 2018, 6:57 pm
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Despite 'Many Many' times I have had to make contact with TT CS teams/fault management departments, regarding intermittent and over slow speeds. For a long time I suffered these persistent issues. I was eventually told to upgrade to fibre and 60MB minimum- up to 80+ and this would remedy the issue. SO I put my hand in my pocket and gave this company 'another' contract with me to provide me the service I deserve and the service promised!  NOW, this is Not my 1st contarct with TT, it failed last time and was esculated to a CEO, who did to her credit get me a end to my issues and was compensated.  But this time round we are in receipt of 2 forms of compensation in under 8 months so far, an upgrade to a more expensive fibre contract, and despite an engineer just this week, still I am getting less than 30MB daily/hourly, sometimes less than 10MB.  SO I ask, WHat should I do next??  Take it to court as I DID express in MANY of my last phone calls, Or will someone with som e serious credentials sort this out, before I take all my facts, recodings and screen shots of poor speeds.  For the record, the engineer stayed 20mins ish, said everything was fine and no noted issues showed up, he left, but did not show me any proof or facts.  So I am now over frustrated as you may guess.!

 

I await a managers response!!

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Unhappy with Fibre speed

March 10, 2018, 11:47 pm
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When i first signed up for fibre my download connection was 22000 Kbit/s download, this info taken from the router stats page, this has slowly lowered to a pathetic 11397Kbit/s, which, no matter how you look at at is a reduction by nearly half. Also in my email i receicved when i took out my contract it states that my upload speed will be 2Mb, which is 2000Kbit/s, it currently stands at, again taken from the router, 485Kbit/s, which is considerably lower. I don't see why i have to pay the same per month as someone getting  the maximum 38000Kbit/s download and probably well over 8000kbit/s upload.  Router Stats.PNG

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Internet dropping when using Sky Go on the PS4

March 11, 2018, 1:47 am
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Hi, 

 

Having problems with my broadband dropping when I’m using Sky Go on my PS4, can’t go more than 20 minutes without it dropping. Don’t have problems using anything else, Netflix works fine it’s just this. Saw something about firmware needing to be updated? Can anyone help?

 

Thanks, 

Katie

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Request to update HG633 Firmware please

March 11, 2018, 4:38 am
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Hello,

 

I'm currently on software firmware version V1.22t.  I can only get onto the Router 192.168.1.1 Admin page if I do a factory reset.  Once we connect a few devices, the Router is no longer available to do any administration.  I note this is a widespread problem by the looks of it.  My Router is set for remote upgrades, so if you cannot make the firmware file available so that people can upgrade themselves, then I kindly request that you updrade it remotely for me as it's not very good that you cannot administer the router without having to do a reset everytime.

 

Many Thanks.

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New customer and issues already

March 11, 2018, 5:16 am
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Hi,  Ive only been with talktalk fibre 2 days and im having issues.

 

firstly,  today i am unable to access the super router. Its saying 192.168.1.1 is refusing connection, on any borwser.

 

Secondly my speed should have been 55 to 76mb and im getting a constant 45

 

i really dont want to be spending days on forums or on the phone.  is this fixable within a reasonable timeframe

 

thanks

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HG635 Firmware Update

March 11, 2018, 7:28 am
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Hi,

 

I have the HG635 Fibre Suprt Router with v1.06t. I suffer with occasional loss of both WiFi and Internet which typically requires a reboot to resolve.

 

From reading the forums I understand v1.10t is now available and may help but requires remote upgrade. I have enabled remote management on my router.

 

Are you able to upgrade my router to v1.10t please?

 

Thank you

Rob

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Could I get a HG633 firmware upgrade please?

March 11, 2018, 9:08 am
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I'm currently on the V1.22t software firmware and have the issue where once a number of devices connect to the router via both wired and wirelss, I'm no longer able to get to the Router Admin Page via 192.168.1.1.  I can only get to it if I reset the router, but once devices are connect then the same thing occurs.  Hopefully a firmware upgrade on the HG633 will sorted it out.

 

In hope.  Many thanks.

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HG633 Firmware upgrade?

March 11, 2018, 10:27 am
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Hello,  I am having an issue where my Netatmo thermostats and Ikea Tradfli wifi lights randomly (i.e different devices each time and not all at once) are not reachable, .  This is always fixed by rebooting the router, would it be possible to get a firmware upgrade to resolve this issue?

 

Current firmware is v1.22.1t.  Thanks

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