Hi,
I need the latest HG635 firmware update which I understand is 1.10t
Regards
KK
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HG635 Firmware Update
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VPN problem with D Link 3782 router
Hi,
I am new to the community. I have been advised to post my problem here by both the Taltalk t chat line and complaints manager.
Since getting a new router (D link 3782), I have been unable to connect to my laptop usng my VPN. I had no problems with any of my previous routers but unfortunately have not got the old one to reconnect with. I can see from the forum that there are lot of issues with VPN. Can someone help with this please??
As I work for hospitals, I need the added security from VPN to access my laptop.
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Trying to understand what went wrong?
Hi,
We had a weird issue last night that led to over 1 1/2 hours on Chat with Technical. The final solution didn't appear to solve things (as I'll show), but this morning the line is better. I'm just trying to understand what may have happened and why it took until this morning to see results?
We have Fibre on the 70/20 profile. This normally copes fines with all streaming etc. usage with last night as an example - Netflix was being streamed to 2 devices, Amazon Prime video to another, with surfing etc. going on alongside that. Then last night, everything suddenly died.
The router still said that the connection was good, and the media server I have attached straight into the router was showing that it had an internet connection (Network and Sharing Centre). But we had nothing? I tried some speed tests at Ookla, but couldn't get that to load or work when it did - when I had it I just got 'Latency Test Error' or 'Page Error' messages. I tried loading other webpages - but it was so degraded - e.g. it took 10 minutes 40 seconds for a support.apple.com page to load?
I jumped on a chat with Technical, using a laptop tethered to my mobile data plan - they tried loads of line tests (which seemed fine?), they wanted me to use the TT speed tests - but we couldn't actually get them to load or work ('There is no Internet connection', 'This site can't be reached' or if it loaded, didn't respond), we cleared the browser cache (and tried others), excluded security such as Norton, VPN software, and separate modems, and undertook a DNS Flush. No effect.
Lastly I was asked to switch off the router for 30 minutes and was advised that TT would reset the line - and that this would get things going again.
When I powered back up there was no change. I ran a couple of ping and traceroutes - these are the results (as you can see - not great).
11pm
C:\Windows\system32>ping google.co.uk
Pinging google.co.uk [216.58.201.3] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 216.58.201.3:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
C:\Windows\system32>tracert google.co.uk
Tracing route to google.co.uk [216.58.201.3]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 1466 ms 9 ms 9 ms host-78-151-238-145.as13285.net [78.151.238.145]
4 * * * Request timed out.
5 * 2733 ms 13 ms host-78-144-13-173.as13285.net [78.144.13.173]
6 2530 ms 10 ms 644 ms 72.14.208.22
7 * * * Request timed out.
8 * * 1601 ms 216.239.57.120
9 731 ms 11 ms * 108.170.246.175
10 * * 793 ms 209.85.143.67
11 * * * Request timed out.
12 * * host-92-28-55-197.as13285.net [92.28.55.197] reports: Destination host unreachable.
Trace complete.
C:\Windows\system32>
11:10pm
C:\Windows\system32>ping google.co.uk
Pinging google.co.uk [216.58.201.3] with 32 bytes of data:
Reply from 216.58.201.3: bytes=32 time=3100ms TTL=54
Reply from 216.58.201.3: bytes=32 time=11ms TTL=54
Reply from 216.58.201.3: bytes=32 time=2871ms TTL=54
Reply from 216.58.201.3: bytes=32 time=11ms TTL=54
Ping statistics for 216.58.201.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 3100ms, Average = 1498ms
C:\Windows\system32>tracert google.co.uk
Tracing route to google.co.uk [216.58.201.3]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * 92.28.55.197 reports: Destination host unreachable.
Trace complete.
C:\Windows\system32>
The DSL Status was this:
However, this morning things seem to be back up - speed tests are back to normal (60 down 18 up), and the following results have been achieved from the ping and traceroute.
8am
C:\Windows\system32>ping google.co.uk
Pinging google.co.uk [216.58.201.3] with 32 bytes of data
Reply from 216.58.201.3: bytes=32 time=11ms TTL=54
Reply from 216.58.201.3: bytes=32 time=11ms TTL=54
Reply from 216.58.201.3: bytes=32 time=11ms TTL=54
Reply from 216.58.201.3: bytes=32 time=11ms TTL=54
Ping statistics for 216.58.201.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
C:\Windows\system32>tracert google.co.uk
Tracing route to google.co.uk [216.58.201.3]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 8 ms 8 ms host-78-151-238-145.as13285.net [78.151.238.145]
4 9 ms 9 ms 10 ms host-78-151-238-152.as13285.net [78.151.238.152]
5 10 ms 10 ms 10 ms host-78-144-13-173.as13285.net [78.144.13.173]
6 10 ms 10 ms 10 ms 72.14.208.22
7 * * * Request timed out.
8 10 ms 10 ms 12 ms 216.239.57.120
9 10 ms 10 ms 10 ms 108.170.246.175
10 16 ms 26 ms 11 ms 216.239.57.227
11 11 ms 11 ms 11 ms 209.85.241.210
12 11 ms 11 ms 11 ms 108.170.246.193
13 10 ms 11 ms 11 ms 72.14.234.117
14 11 ms 11 ms 10 ms lhr35s03-in-f3.1e100.net [216.58.201.3]
Trace complete.
DSL Status doesn't seem much different?
Has anyone had any similar experiences - and did you find out what the actual problem was?
I notice that there are still some timeouts on hop 2 and 7 - are these markers that there is still an issue?
I'm going to be monitoring and will update this post (and technical probably) if it goes for a dive again.
Thanks in advance
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internet dropping
Hi,
i assume there has been a few post in here about this but are random my internet drops out fir a few seconds and comes back. On the router the lights are always green. I have no wired connection on the router and we are all wireless. I have spoken to the talk talk team since November to fix this but with no joy and calling them is a pain. I have had 3 engineers round but still not joy. Is any one else having this issue and how can I fix it.
thank you for your help in advance.
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Unable to send or recieve Whatsapp messages through my router
I am unable to send or recieve whatsapp messages using wifi. Whatsapp works fine when using my mobile data. I have kids safe activated and have checked that social media sites are not blocked (I have no problem accessing facebook and twitter). I have tried adding www.whatsapp.com to the list of sites always allowed but to no avail.
If anyone can suggest a solution I would be grateful.
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Pairing wi fi extender to router via WSP
I do not seem to be able to pair my T P Link wi fi extender to my router as the WPS button on the router does not weem to be working!
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DSL-3782 VPN Issue -
Hi,
As per previous posts (https://community.talktalk.co.uk/t5/Broadband/Unable-to-homework-using-Cisco-any-connect/m-p/2190493/highlight/true#M707155) the DSL-3782 doesnt work with Cisco Any Connect VPN and now has a firmware issue - can you please send me the HG633 model as this appears to resolve others problems.
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New router won't let VPN connect
I have just upgraded to Fibre Broadband but my office VPN won't work with my new router (DSL-3782). It connects and says it is connected but I can't access any of the services. The VPN system is Palo Alto GlobalProtect and it works fine with the old Talktalk router. What should I do? Is there a fix?
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Slow Fibre Broadband Speed
Since going live with the Talk Talk fibre broad band service approximately 2 weeks ago I have to report that my broadband speeds are appallingly slow and have not increased in speed at all as the system has supposedly settled in.
Typical download speeds are no higher than 4.5Mbps and I was geting a consistent 5.5Mbps download speed with my previous ISP (PlusNet) on standard broadband as opposed to Talk Talk fibre.
For reference i have a BT Openreach Telephone Master Socket NTE5c VDSL/ADSL Faceplate MK4 (built in filter etc.) installed in my home which was previously giving me the higher speeds with my former ISP.
The router is plugged directly in to this master socket along with one telephone - no other internal wiring in my premises.
Can someone please action a response on this matter as I feel there is something clearly wrong with the external Open Reach / Talk Talk infrastructure.
Thanks in anticipation.
Lcdhome
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DSL - 3782 VPN doesnt work
Hi All,
I have just joined TT and up to now have been very happy, however I am having an issue with this "nice DSL-3782" the firmware does not allow VPN pass through. All I would like to do is put it in bridge mode so that it will act like a modem, I cannot find any config settings in the firmware. I am tempted to flash the stock D-Link firmware which is slightly older but may work. What are your thoughts? failing that I am going to heave to get a new modem.
I Have a Draytek 2820, that can make the connection for me if the D-Link is in modem mode. I have tried numerous things mention on the forum. seems the best answer I found is to get a (HG633) that apperently allows this.
How would I go about getting one from TT?
I might add that I have a Draytek Vigor 2820 that could make the connection for me.
Z
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Faulty master socket
Hi there. My master telephone socket is faulty. There is a lot of movement in the filter plug when it is plugged in, so it doesn't make a good connection. As a result, my internet intermittently keeps on dropping and the phone line stops working as well. To fix this I have to spend ages wiggling the plug around in the socket so that it makes a commection and then try not to touch it again after that, which sometimes makes it behave ok for a while. I don't have any phone extensions in my house. Can you please let me know if you can send me a replacement master socket. I can replace this myself as it's only 2 screws that need undoing to remove it. Thanks.
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Hello TalkTalk
Hi guys it a me again :)
Can you run a test on my line my regular 60sec disconnections are back with avengance since firmware 2.00, tho it started before the firmware update, thats why I requested it. It's on wired and wireless completly random .
Just do a few tests to see if you find anything please.
Im at the same time running a 48hr connection monitor, continuos online latency test because this is getting unberable again ...
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Fast fibre on phone but less than 1 on windows 10, help!
I just can't find a real answer to slow pc speeds. Can't get any work done! Usual steps don't work.
Phone is fine. And cannot connect pc to the router
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very slow fibre broadband speed
Hi since Jan my fibre speed has droped from 31 Mbp/s to 12 Mbp/s, I have tried a second router with the same results, I'm connected to the master socket with buit in filter, I have also tried straight into the test socket with various micro filters, attached is the report card from SAM Knows.
Could the line please be tested.
Regards Mark
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HG635 1.13t problem?
Should my interleave depth be 0 and shouldn't Channel type say either interleaved or fastpath not none?(it does on my HG633), is this a problem with latest firmware or is this on older versions? Also attenuation 0?
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How soon does DLM increase speed?
My FTTC line developed a cable fault on the line going to my boat. It got water in a connector and DLM has reduced speed to this (from ~70MBit/sec) for the past week, and DLM has not improved speed dispite no line disconnections and a clear tone. Why has it not improved and I don't want to have to wait around for an engineeer to call to to say yeah it's ok now.
DSL synchronization status:
Up
Connection status:
Showtime
Primary DNS Server:
79.79.79.79
Secondary DNS Server:
79.79.79.80
Upstream line rate (kbit/s):
799
Downstream line rate (kbit/s):
5797
Upstream noise safety coefficient (dB):
30.4
Downstream noise safety coefficient (dB):
30.7
Upstream interleave depth:
1
Downstream interleave depth:
13
Line standard:
VDSL2
Upstream line attenuation (dB):
2.2
Downstream line attenuation (dB):
8.5
Upstream output power (dBm):
3.5
Downstream output power (dBm):
12.3
Channel type:
Interleaved
DSL up-time:
0 days 9 hours 22 minutes 56 seconds
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HG633 V2.0 upgrade - big performance hit !
Looks like my HG633 was upgraded to V2.0 firmware last night.
My downstream (to the router) and throughput have both dropped by around 25%.
The downstream SNR has dropped from around 9 (so was being restricted to the 40 Mbps download) and it is now showing between 4 and 5 - struggling, and failing to reach 40 Mbps downstream. Upstream seems uneffected.
I also notice that the line has changed from VDSL2 with vectoring to VDSL2 without vectoring. Why would V2.0 cause this ?
Less than impressed. Is anything likely to improve over time ?
EDIT -
Switched off for 30+ minutes. Rebooting was taking forever so I swapped back to my old HG635.
Downstream inproved +8 Mbps. Throughput was also around +8 Mbps back to the 40 Mbps mark and consequentally my downstream SNR went +3 Db back to nearly 8 Db.
Interleaving is now off again and Vectoring is back on.
I'm still using V1.06t firmware on the HG635.
EDIT 2– 15:10
Potentially worse news.
I swapped back to the HG633 with V2.0 firmware. All lights went green fairly quickly but the Internet light never illuminated (not even red). Left it “running” then after about 15 minutes the broadband light (which had been green) went out.
Looking horribly like that update may have bricked the HG633.
Back to the HG635 again, but I seem to have lost vectoring this time so am running a bit slower, but at least I am running.
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HG633 and Hive Leak Sensor
Hi
Are there any known issues with the HG633 and the Hive Leak Sensor?
I have been trying to connect without success for over 6 months. Hive even sent me a new Leak Sensor so I have two to try. The HG633 has been on various firmware levels and is currently on 2.0.
During the Leak Sensor setup it simply says Cannot connect, try again when trying to connect to the HG633. It will connect to my neighbours HH5!
Thanks.
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D-Link DSL-3782 VPN
Hi, I have just received the DSL-3782 And I am due to go live with Talk Talk in 13/04.
i need to connect to my work VPN and I am concerned I will have issues from day 1.
I understand from this community that this router does not work with VPN and the resolution is a different router. Please can you send one to me?
best regards Mark, please note profile info already entered.
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HG633 Failed to obtain IP address problem
Hi, we've been having a problem with our HG633 router since it received an update to v1.22t to fix a previous issue preventing us from watching Netflix on a PS4. Every few days, seemingly at random the router will stop allowing devices to connect to it. The router will still be visible to searching devices, but when trying to connect to the router it will show an error saying failed to obtain IP address. The router settings are also not accessible when this happens. The only fix is to turn the router off and back on again.
Can you please advise on how to fix this as it has been happening for several months now, would a newer firmware fix this issue? Thanks.
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