Hello,
As stated, any streaming service on PS4 is resetting the router - exactly the same issue as other customers seem to be having. Could you look into this for me, please?
Thanks,
Lee
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PS4 Streaming Apps Resets Router
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No Phone - Intermittent Internet
Hi TalkTalk,
Ive no dial tone, im on faster fibre, and its been slowly decreasing my sync speeds last few days. Im down from 76mpsb to 2.89mbps.... My current link rate says 10796 kbps, can anyone help?
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Tariff
Hello, I've just changed my tariff. I've received an email confirming it. However, it's not the tariff I chose
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No broadband for a month new customer
After being on live chat and phone calls I've been told an engineer will visit me on 20th of april. I was supposed to have my broadband working since 12th March.. apart from briefly having it on 13th March and gone in holiday only to come back and find out from family it's not been working while I've been away.
You are quick to take the direct debit but no urgency to fix the issue.
Can someone please look into this as high priority if not guide me to cancelling my contract due to non service
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HG633 Firmware update
Could you please update my HG633 firmware to v2.00t, current version is v1.22t.
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VERY slow since sunday. 1.5 to 3mb
Hello,
sometime sunday the internet took a nose dive from an allready slow to even slower 1.5 i just tested now and others up to 3.5 with upload of 9mb its was once 18 even just downloading speedtest app on ios took ages.
Watching and streaming shows from twitch is impossible over 160p ;( , my lad is going mad about his gaming and has a 6gig update this week he needs and im not looking forward to that he cannot use shareplay either on his ps4 due to slow internet it reports now.
using the dlink router pluged in only with no phone, nothing has been touched just took a nosedive bigtime ;(
Please can you help me, its only been a few months since i went like this.
regards
stuart
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Slow fibre
hi
the last few weeks I have noticed a significant drop in speed. On several occasions I have been unable to even perform a speed test. This is rectified if I turn the router off and back on again.
The router is plugged into the master socket in my living room.
Can anyone help please?
thanks
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Router HG633 Or D-Link 3782 Which is better? I'm having so kuch trouble with HG633, connection
I am having so much trouble with my current router HG633. I've been sent a replacement D-Link 3782 but feeling reluctant to install it. I'm experiencing connection drops and slow speeds even though I'm a fibre optic customer. Please advise.
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Extremely slow fibre - 9.4mbps up but only 2.4mbps down?!
Good evening
We seem to have been experiencing problems with our Fibre connection since the weekend. I chased this via Twitter but they asked me to go through the Community team.
I have not been able to stream anything properly since at least Saturday. Performing a speed test seems to give the results of ~2.4mbps download and 9.4mbps upload! This is the first major issue we've experienced in approximately 18 months, but I'm loathed to keep spending the £33 per month for this type of speed.
Any idea if there are wider issues? I have seen a few threads on this similar topic recently.
Connection was tested wirelessly but also then via the router ethernet connection.
Many thanks
Peter
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New cables needed
Hi can anyone tell me where I can get new cables for my router I just got pet rabbits and they have chewed through them? Hope someone can help.
Kind regards
Rhiannon
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Powerline with 76mbps - what's my max speeds?
I added the Fibre Boost to my package a few days ago, up to 76mbps. I noticed yesterday that my Upload speed has doubled, but my Download speed remained at about 38mbps. This was measured both through my SamKnows Whitebox and when I ran speed tests using speedtest.net.
After some jiggery-pokery, I've managed to get my Download speed to about 50mbps consistently. I know my max speed is around 64mbps, as this is what I get if I plug my laptop directly into the back of the router and run a speed test. My TalkTalk router measures the "Downstream line rate (kbit/s)" as 69455, which is 67.82mbps.
My setup:
- OpenReach modem
- TP-LINK TD-W8960N router
- SamKnows Whitebox
- TP-LINK powerline boxes, 2x AV500 & 5x AV200
- everything is measured using ethernet, not wireless
Route from the 'phone line to a computer:
master socket > OpenReach modem > router > Whitebox > AV500 > ...my house electrical wiring > AV200 or AV500 > computer
Details of my jiggery-pokery:
- Waited until everyone was asleep and all devices were turned off
- Switched off all powerline boxes
- Plugged my laptop into the back of the router and did a speedtest of about 64mbps. Unplugged laptop.
- Turned on AV500 that connects to the Whitebox
- Turned on AV500 that is connected to my main PC
- Did a speedtest of 58mbps
- Turned on the other AV200 boxes in the house one by one. Speedtests from the main PC (which was still the only connected device) were now consistently 50-52mbps. No other computers or smartphones were switched on, but all the AV powerline boxes were now all active on the network.
It sounds like if I upgraded my AV200 boxes to AV500 ones, I might get 58mbps back...but the AV200 have a speed of 200mbps. I understand that my ethernet network will probably run at the speed of the slowest powerline box, so this would be 200mbps, but if I only have one computer switched on and all the other computers and smartphones in the house are switched off, I should still be getting 58mbps when I run my speed test, which is what I got when the only powerline boxes that were switched on were the AV500 ones (so my ethernet would have been of the order 500mbps).
(I've also run speed tests without the Whitebox connected, and by using my TalkTalk router instead of the TP-LINK router+OpenReach modem, but there was no difference in speeds).
The other conclusion is that my house electrical wiring that the ethernet runs over is causing the limit.
Can anyone suggest how I increase my 50mbps to the 64mbps I see if I plug directly into the back of the router?
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Upload speed issues
Hi
Just wondering if someone could help. Recently I've been having trouble whilst doing any uploading. If I'm uploading pictures for example from either my phone or PC, literally everything else comes to a stand still which is a pain as I use the connection for uploading to work. I've never had a high upload speed/sync but have never had the issue before. I was connected on a TP link router but have changed back to the TT Huawei HG633 but the issue is still there. My upstream line attenuation and SNR are pretty good and I'm not sure whether I should be achieving a higher upload.
I'm on the faster fibre package.
My connection stats are as follows:
Upstream line rate (kbit/s):
1037
Downstream line rate (kbit/s):
19209
Upstream noise safety coefficient (dB):
5.9
Downstream noise safety coefficient (dB):
6.3
Upstream interleave depth:
1
Downstream interleave depth:
13
Line standard:
VDSL2
Upstream line attenuation (dB):
13.8
Downstream line attenuation (dB):
27.8
Upstream output power (dBm):
0.4
Downstream output power (dBm):
11.3
Channel type:
Interleaved
Hope you can help in someway, I'm getting fed up with being moaned at because Fortnite and Fifa are lagging on the Xbox :).Thanks
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Citrix/Fibre upgrade
I was upgraded to fibre yesterday and i couldn't connect to my work citrix server. On checking the router setting I found that the DNS servers and been changed to 79.79.79.79 & 79.79.79.80. When I changed the primary server to Googles DNS 8.8.8.8, I could connect to my work citrix. Looks like Talktalk's DNS server has a problem resolving the citrix url.
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HG633 Bricked ? Post marked as spam !
I raised a post yesterday because of some problem I was having with the new V2.0 firmware.
I had no response from any OCE, so I have been doing some more testing and about 20 minutes ago I edited the original post with the results of that testing.
I have now received 2 emails saying my post has been marked as spam.
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Fibre connecting in ADSL2+ mode, upload slow
I was upgraded to fibre yesterday and the speed was ok except there was no dial tone on the home phone. I have reported this and checked the test socket. An engineer is coming out on Thursday for the phone problem however the router is now connecting in ADSL2+ mode and the upload speed is very slow. This makes working at home a problem, please help?
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slow speed on 76mb
I upgraded last week from 38mbps to 76mbps speed I have had a chat online and said it would take a few days to get up to speed I read online that my guaranteed minimum speed would be 44.85mbps went for the higher package as I'm writing this I'm only getting 20.06mbps download not very happy as you say my guaranteed speed is 44.85mbps can you please look into this
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Cabinet full - TalkTalk can't put pressure on BT Openreach
Bear with me - a sorry tale.
I placed an order for Faster Fibre with Talk Talk on 1st March with an activation date of 13th March. I have received 16 text messages from Talk Talk during that time saying that they are having a problem and that "if it affects your activation date" they would let me know.
No-one let me know.
I have been onto the call centre in South Africa 7 times and done the chat program at least 5 times.
I have had promises from BT Openreach via TalkTalk 6 times of activation dates / engineer visits and I have also been at home for 5 hours waiting for an engineer with no-one turning up.
As of today I still don't have Fibre.
The problem has morphed from "no capacity in the cabinet" - meaning all my neighbours in that cabinet have fibre and BT Openreach either don't have a spare port and have not yet added further capacity or, as I now believe is the problem, there are ports but they are broken and need fixing.
My real gripe is that the technical problem sees to be at BT Openreach end but no-one at Talk Talk offers me any resolution or puts pressure on BT Openreach on my behalf. I get misinformation, poor communication and apologies from TalkTalk.
The automated systems are diabolical - 16 text messages, talktalk staff contacting me to see if my fibre has now been connected and very few TalkTalk staff coming back to me.
Finally today, a BT Openreach engineer contacted me - he couldn't fix the problem either - but I got more sense from him than I have from TalkTalk in 41 days. As I have been writing this missive yet another email from Talk Talk - there will be a small delay in getting you up and running - has been sent to me. That's 10 of those emails too!
In total I have had 31 contacts from TalkTalk and still no fibre.
I can speak to the ombudsmen very shortly - I can't wait - what a catalogue of disasters from a technical and customer service point of view and no-one taking ownership of the situation!
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DSL Uptime Keeps Resetting After 24hrs
We've been having speed issues for the last week now we currently have a Brightspark enigneer book for this coming monday on the 16th. Since i last spoke to an agent the DSL uptime keeps resetting after 24 hours which is making the downstream line rate go down even more with speeds dropping as a result of this. This has started happening since Sunday when we spoke to an agent, the firmware is v2.00t and the router is an huawei hg633 also we have had line tests done and intrusive test done which come back fine although the agent did say there was a problem with the sync speed. i know the line might be capped by Openreach as we have had a few powercuts which is as resulted in the router going off. The channel type has gone from fast path to interleaved. When we rather had it on fast path.
I would like someone to give me advice on how to stop the dsl uptime resetting just to get through for the next 6 days as its rather annoying having to restart the DSL to get the best speed we can which is around 30mbps from 76mps. Any help would be appreciated?
DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
20000
Downstream line rate (kbit/s):
31231
Maximum upstream rate (kbit/s):
24196
Maximum downstream rate (kbit/s):
109644
Upstream noise safety coefficient (dB):
6.7
Downstream noise safety coefficient (dB):
20.3
Upstream interleave depth:
298
Downstream interleave depth:
2693
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
6.2
Upstream output power (dBm):
0.7
Downstream output power (dBm):
12.7
Channel type:
Interleaved
DSL up-time:
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ATTN Community Team - HG633 Bricked ? Post marked as spam !
I raised a post yesterday because of some problem I was having with the new V2.0 firmware.
I had no response from any OCE, so I have been doing some more testing and about 20 minutes ago I edited the original post with the results of that testing.
I have now received 2 emails saying my post has been marked as spam.
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Go live date/ engineers appointment
Hi
First I'd like to state that my internet is working as promised by Talk-Talk.
I logged in to my talk talk account today to find a message for me to rebook my enginners appointment in order to go live, and I missed my engineer appointment. I didn't miss it, I allready had two visits for this account and an adult was at home in both ocasions, the engineers did what they had to.
This is my seccond acount with Talk-Talk this year, my first account was cancelled without further notice - with the same message in my account about rebooking the engineer. When I rang the so called "customer service" they just apologised and created a new account, then engineers appointment etc (couldn't switch it back on as they stopped the service - I cant understand why- I had to send my router back, and I got another one on the post)
The engineers told me that I have a fault on the line and they have to dig up my pavement to replace the line, I let them know that this can't happen because I'm renting and the landlord won't allow.
I cant undersand why on earth you'd like to spend extra money and recources to create a new physical line to the property if you have a customer who is satisfied with the service provided.
Nevermind, I rang customers service today and raised this issue with them, they told me to ignore the message and the service won't be cancelled - he wasn't bothered to look into it. This is what I did last time, ignored the message and one evening the internet stopped working.
Can anyone please advise what I'm supposed to do? If anyone experienced similar problem please let me know.
Regards
Oliver
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