I raised a post yesterday morning because of some problems I was having with the new V2.0 firmware.
I had no response, so I have been doing some more testing this morning and I edited the original post with the results of that testing.
I have now received 2 emails saying my post has been marked as spam.
Hello,
I had been enjoying a strong and steady connection until fairly recently. I had around 50mb down/20mb upload but then my connection started disconnecting and has settled at just over 30mb down/17mb up. Unfortunately every now and then my connection continues to drop and speeds are not improving. I am using an Asus DSL-AC68U router. Any ideas on what can be done to fix this issue? Thanks.
Hi
I am a new Talk Talk customer and occasionally need to work from home.
I am having issues trying to connect to my VPN from my talk talk router DSL-3782.
Customer services couldnt really help with any VPN issues.
Is there anything that can be done so I can connect to my VPN, please?
Many thanks
Adil
Hi
Anyone know if this issue will be sorted soon??
What to do for now, any fix from talk talk?
Any help will be greatly appreciated
Cedric
I just ran a security check on my home network. There is a critical issue with the D-link router security. The security checking software I used was able to acquire the password from the router by using CWMP commands over the TR-064 protocol. This protocol is typically open on port 7547.
The "solution" was to upgrade the router firmware. There is no facility to do this.
Another customer has had his replaced by an hg 633.
I would like the same.
Hi
I have been having trouble with my router disconnecting sometimes daily requiring resetting.I have had everything checked and nothing appears to be wrong. I have read other posts about this and it seems the router settings can be altered to help with this issue.Can anyone help please this is getting very frustrating
Over the past 2 or 3 weeks we lose connection about 3 or 4 times a day, usualy in the evening but today has been worse, about 7 or 8 times so far, before this we have had no problems since we went fibre 2 or 3 years ago, any ideas please.
Ever since joining TalkTalk in January, My broadband speeds have been nowhere near what I was estimated and gaurenteed.
I am paying for faster fibre with speed boost and averaging around 15-16mps.
I have phoned and raised a complaint and they have made some setting changes there end and even sent out a engineer who admitted the signal/line was poor and made some new adjustments, but that still hasn't seemed to have worked.
Me and my partner both run our businesses from home so require a good signal, but when it struggles to keep a connection through skype and facetime it gets rather annoying.
I have attached a screen shot of the speed tests i have been doing to show the results.
I am now at my wits end with it and very close to leaving.
On top of this my Supersafe is not working and not allowing me to log in but thats another story.
I'm hoping someone may be able to help.
Many Thanks
im thinking of leaving talk talk if i can not get this fixed
i mainly play online games and i get ping spikes up to 1000ms packet loss and my download and upload goes as slow as 1mb/s im currently on the super fast fibre 76mb
i play on pc and i have checked for viruses installed all latest drivers did a speed test on diffrent devices aswell
anyone got any ideas to help me ?
thank you
Ever since upgrading to faster fibre package many moths ago I have failed to receive the contracted guaranteed minimum 71mb! I have tried a wired connection and turning the router off for 30 minuets but has not increased the speed. Can someone please help with this issue as I am paying for a service which I have not been receiving for many months.
Hi,
I am new to the community and this my first post. I am having the same problem with my VPN (ExpressVPN) on a 3782 router and have spent 45 minutes talking to Customer Support and hit a brick wall.. Last statement was,”We do not support VPN and cannot help you.” This contradicts what I am reading in this forum. Can anyone help, please?
Well service was due to go live 9/4/18 and so far nothing!
Engineer came to install the line just before 12pm on 09/04/18 and 5 hours later we still didn’t have a line! Something about all the ports being allocated on the pole outside were faulty .
In the end another engineer joined him to sort it out which I wasn’t hopeful about!
By the time it got to 5pm I told them I had to leave so was told don’t worry we don’t need access to the house as that part is fine.
They said once we have sorted it we will call you to let you know its complete. When you get back plug the router in and off you go. I never received a call and so I called about 7pm that night to be told it was complete.
Came back the next day as I had been away to shock horror and no surprise zero service!
After contacting talktalk on their chat was advised there’s an issue with the install and will be fixed 11/4/18. You will be notified in the morning to let you know its being looked into and surprise surprise nothing.
It is now 11/04/18 and after contacting talktalk again they advised the engineer is looking at it now and I will be notified once complete which will be today. Which of course from past experience I don’t believe!
Let’s see what happens by this afternoon!
Hi, I have recently joined talktalk on faster fibre. I have a huawei hg633 router and find that the wifi is poor. It keeps losing connection on wifi devices like my phone. Like for example when starting online banking app on my phone it will remain on the connecting loading screen. With my previous ISP I had no issues like this. Just wondering if anyone can help with this. Thanks.
PS I have live chatted with someone about this issue who said they would send somone out to look at this but said I would be charged if no faults are found so I declined incase it worked fine when the technician said there was no fault. They also updated my firmware on the router however I do not know if it is the lastest one.
Hi I'm new to this site. Could someone please help me.
I have the HG633 router & am looking at installing something like IPVANISH. I have contacted TalkTalk technical and they have said that they use dynamic IP addresses but IPVANISH uses static IP addresses. They have said the way around thi's is to use a static DNS. Does anyone know how to do this?
I ordered a package almost 2 weeks ago now and on my go live date I received a message saying there was a delay with my order due to some technical issues at the exchange. I went onto the live chat to find out what was happening and I was told an openreach engineer would be out the same day to fix the issue and I was to wait till 19:30 or 23:59 for my internet to go live.
Low and behold the next morning my internet still wasn't working so I went onto the live chat yet again to find out why it still wasnt working. After discussing with the woman what I was told the day before, she turned around and told me that infact an openreach engineer didnt go out the day before due to "being too busy" and that she assured one would be out the within the next few hours. At 1520 the same day I recieved an email saying my internet was now "live" but when I went downstairs to check the router there was still no solid green light on the broadband, I did all the basic checks (turning on and off, resetting etc) yet still nothing. I contacted live support and they told me that it could take up to 24 hours for it to sync with their systems so I waited till the next morning (today).
After going down stairs this morning to check their was still no internet. So I thought ill leave it till around lunch time to see if it was working. I called up and after the woman did some checks she told me that there is a problem with the exchange (STILL) even after I was told an engineer had been out to fix it and recieving an email saying my internet was live.
Why have I constantly been lied to?
Why did it take until my go live date for you to realise there was a problem with my line?
How is it after many other people have had the same issue, stuff like this is still occuring?
Why isnt there a system in place to check the line a few days before the go live date to make sure people arent recieving their orders late?
I've now been told I have to wait up to 48 hours for an engineer to come out, which will take it up to 5 days after my go live date. At this point considering cancellation is a possibility because of the poor customer service recieved throughout, it sets a bad picture for the future if anything was to go wrong with my internet.
Hello,
I can't connect to my work's vpn with the DSL-3782 router. This seems to be is a common issue amongst users. Is there a firmware update available or do I need a new router?
Thank you,
So it’s my go live date today from moving home a few week ago and I don’t have an internet connection? I thought it was supposed to start at 12am?
TT customer since 2006, on the old legacy package (Essentials) but speed very poor 7Mb over an extensive period, pages not downloading etc, not up to speed stated by TT.
TT suggested transfer to 76Mb Faster Fibre. TT notification to expect speeds of between 53.7Mb and 73.4Mb.
TT BrightSparks engineer visit everything ok and advised that Openreach would call. Openreach engineer at visit changed Master socket to prefiltered (dual socket phone and internet) stated that line speed good at 66Mb. Go live date 13 March 2018.
First router HG633. Desktop pc (Windows 10 ) straight line of sight to router approx ten foot. However since go live, speeds fluctuating betwen 20Mb and 30Mb but sometimes as low as mid teens with drop outs and pages not fully loading or loading slow. This occurs without other devices running.(cannot use TT speed checker for some reason even though I've tried numerous times, so Ookla and Which speed checkers). An ethernet cable gives me 65Mb but is not a practical solution for me. Other devices on home network- iMac, laptop Windows7, several Kindles and phones but very rarely running together. No telephone call from TT (date and time arranged by TT) expected two days after go live date.
I phoned TT technical and put through to overseas call centre, after a very prolonged and difficult phone call with their usual script etc and fault finding process to no avail, no improvement on speed.
I phoned again on weekend nearly two hour phone call to TT Philippines repeat process again usual script but same as before and eventaully put through to Ian, technical manager who changed channels and adjustments remotely etc but again to no avail still no improvement with speed. He suggested a change to different router.
Second router DSL 3782 but still widely fluctuating speeds more often 19Mb to mid 20s. 19.3 Mb half an hour ago. Very occasionally in the 30s upwards. Still drop outs and pages not loading. Advised would receive call by Ian, he arranged date two days after second router received but no call received from him. I made further call yesterday about speed and also that my own wifi extender cannot now be used as the WPS button on the new DSL 3782 is for TT powerline adapters which means my own perfectly good Belkin is now no use.
I'm sure it must be both router thats the problem. I have briefly tried to cover main points. Can you suggest anything that I am not doing so that I can receive the correct speeds. It is nearly a month with no TT advised speed sincd go live date.
Thanks
Jacko
Broadband is down again for the second time in a month. I've been through the script with the tech guys but they couldn't fix it and said i needed to book an engineer vist. I did so and he was due between 8 and 1 this morning but no show. Now the phone line is crackling too so I guess its the wire to the house. Can't get through on the phone, no response to my messages via SMS. What can I don now?
Do I get compensation for the no show and a refund for the lack of service?
Hi,
I have recently been experiencing losing connection a lot with TalkTalk. It has been happening for just over two weeks now. I have tried restarting and tried resetting my router with no success.
I checked my router dashboard just now and have seen that my link download speed has decreased from 39999 to 27399 Kbps.
I find that this router does not work well in the block of flats I live in as I cannot get wifi in the next room.
Many thanks.
