Can anyone help me sort out why i can not change the DHCP range on my router?
when I enter new ranges, click apply it all looks fine. Reload the page and it reverts back to the original range. even reboot doesn't help
Range fixed at 192.168.0.90 to 192.168.0.99
TalkTalk Wi-Fi Hub on fibre FW version SG4K10002600t
No problems with my mobile phones but my windows 10 laptop constantly gets disconnected from wifi. See screenshots if that helps.
One of my friends has talktalk and they have exactly same problem. Dropouts in windows laptop only.
Why wont TALKTALK let me download and install latest firmware myself, instead I have to open my router to "remote management" to allow them to automatically do it at their leisure.
And when I say at their leisure, I mean I have no idea when or even if they are going to apply the firmware upgrade. I have a HG633, and its running Hardware Version H1.01 and Software Version V1.221t.
Hi all
I've been with talktalk for a while and put in a home move order as I've moved house. It wouldn't let me do it online so I called up and did it the old fashioned way. The polite lady on the phone said since my new address has an active BT line it would only take around 4 days for the transfer to complete, fantastic stuff, she asks if I want to keep my number and I say only if it won't add any extra time, no problems!
I plug my router in and turn it on ready, both my PCs set up, lights come on, internet light comes on, broadband light is on. Few days later I try my browser and it says contact provider for activation date. I use the talktalk chat feature and after telling me to stop guessing my own name.. I said my name once, and then said thanks, unless I think thanks is my name (I don't, I was just being polite), then I am told I am lying about my activation date (see pic below) and that I have to wait until 27/08/19, this cannot be right as it's over 2 weeks after I was told it would be live.
Image included.. am I going crazy here? Any help greatly appreciated. Thanks in advance!
So, background, Moved back to TT & once the service was up I changed things to match my previous supplier's setup - I changed the DNS servers from Auto to Manual & added 1.1.1.1 & 8.8.8.8 - I changed the Firewall to 'Custom' and added a rule for the ports I wanted to forward - I added port forwarding for the same ports - everything worked fine including the port forwarding.
I thought I'd try changing the DNS servers back to Auto - everything seemed to work ok except Facebook & Dropbox - the message I got on my browser (this was trying Facebook) was Error code: ERR_SSL_PROTOCOL_ERROR.
So I tried a number of devices, Windows, Android, IOS but none of them would connect - I rebooted all devices no difference - flushed the DNS cache on the PC, no difference - I rebooted the TT router, no difference.
So I changed the router back to Manual DNS 1.1.1.1 & 8.8.8.8 and everything works properly again - Anyone any ideas?
Hello,
Firstly, help needed!
I work in the IT industry and feel like I am going around in circles, being passed between teams. Now being handled by the 'fault manager', which eludes to being someone of seniority. Only to find out there are hundred of fault manages which implies it is just a title to eludes to this fact.
Since moving property and transferring the router we had at our old property, the connection since going live has been completely unusable. We're now heavily relying on a personal hotspot (supplied by Three), which I will add hasn't dropped once (4G) since using it for all devices and laptops/PCs. We went live and connection was poor, gave it the benefit of the doubt, next day still unusable & now day 7 days later... the connection is still unusable. I have spoken to the technical team (apparently), who have done line tests... which of course... came back clear. I have sent over all the evidence to show packet loss and they then want to send me out a new router and wait a further 6 days. I wasn't going to wait, so I bought a TP link router, which is far more premium than any ISP router - configured it and connected, check DSL and was connected. Still the connection was unable. I have set via dynamic IP so it had the talk talk DNS settings, this didnt work. I then set it up manually setting everything, to googles (8888, 8844) DNS settings - still didn't work.
I advised talktalk of this and I asked for the case to be escalated when I was told to still wait for a new router, which is clearly not the problem. I asked them to check the DLM settings and reset it, however was advised if I wanted this I would have to pay for an openreach engineer to do it (disgusting!). We're boardline now about to leave TalkTalk and go to a provide which cares and listens to you.
I keep asking for a DLM reset, or a line reset. However, they always make an excuse up. Latest one, they’re unable to do this due to the account being handled by a fault manager. I speak to one of the 50 fault mangers, they say they can’t do it pending the ISP router.
Please help before I just leave TalkTalk!
Regards,
Have recieved a new router, but ports 1 and 2 status is always down with 0 packets sent or recieved.
Have tried multiple devices connected to said ports and multiples cables, they always say down.
Dont know if its a physical issue or after the new firmware update.
Either way not sure how to go about solving.
Where is my Fibre Speed Boost?
Accepted TalkTalk's offer of 24 months faster fibre plus fibre speed boost, due 15th August.
Nothing yet!
So yesterday i had an engineer out to fix my slow broadband connection. He completed his work and shown me that i was getting around 80 mbps download and around 20 mbps upload. I then went onto my router page which shown this as correct.
I ran a speed test to see what i was actually getting and turns out im not even getting near the 80 mbps.
Before my issue i was getting around 72mbps but now im getting around 24mbps.
Hi,
I recently received the Talktalk hub and ever since installing my Sync speed fluctuates between 30-60mb for download, I am on the fibre speed boost.
My previous router which was a rock solid in terms of sync speed, the TP link VR400 and would sync at 74mb.
I feel like the router is causing this issue?
My line stats are below, it seems upload has hit max speed.
Downstream Upstream
Actual Rate [Kbps] 60000 19848
Maximum Rate [Kbps] 72696 19848
Noise Margin [dB] 9.60 6.10
Attenuation [dB] 18.20 0.00
Power [dBm] 13.10 7.30
Recently switched from Plusnet to TalkTalk (2nd Aug), had constant drop outs every 5-10 minutes since then. Service is unusable.
Logged a ticket with support, was told there is a fault on the line, waited a week for OpenReach to investigate and fix. Line is supposedly fixed but it's still disconnecting every 5-10 minutes.
This is incredibly frustrating, I'm unable to use the service and when it does work, it's much slower than expected. I've replaced filters, used the master socket etc.
I can see the Internet uptime on the router is always less than 10 minutes.
Please can somebody assist. I don't know if the router is faulty?
Talk-talk Ip addresses 88.109.59.XX (in the old Tiscali range) have their PTR reverse records maintained by:
% host -t ns 59.109.88.in-addr.arpa.
59.109.88.in-addr.arpa nameserver ns0.as9105.com.
59.109.88.in-addr.arpa name server ns0.tiscali.co.uk.
These resolve to 212.139.129.130 and 212.74.114.132 respectfully.
The former is timing out on reverse lookups, and the latter seems to be dead completely.
This is causing connection delays and timeouts when connecting to services that validate connecting IP.
% host 88.109.59.60 8.8.8.8
Using domain server:
Name: 8.8.8.8
Address: 8.8.8.8#53
Aliases:
Host 60.59.109.88.in-addr.arpa not found: 2 (SERVFAIL)
Please fix ASAP - You should never have SERVFAIL in response to a dns request - it can cause all sorts of problems.
cheers
Having seen the current advert in the newspapers "Supervalue Superfast Fibre" with average speeds of 67 Mb/s. I thought I would call on 0800 9903610 to see if as an existing customer I might be able to benefit (my current speed on Faster Fibre with a speed boost ranges between 12 27 Mb/s). After going through I complex call process with a combination of voice activated requests and eventually speaking to a person who does not understand English, I was told that my speed could not be increased and I would have to wait until my contract expires in 8 months before being considered for any changes.
Surely this current advert is misleading as it is promising average speeds of 67Mb/s for £26 a month which it states in the small print "is available to existing customer.
Come on TalkTalk please be honest about what you can provide.
.
Hello
I've had talktalk fiber for six months now and it has been excellent until yesterday.
Periods during the day it has been dropping and reconnecting which is getting very annoying because I can't figure out why, I've changed nothing and as far as I know no one else's fiber on my street is doing it, any suggestions pleases and before I get the reply yes I have turned it on and off again and taken wires out and put back in etc.
hello
wondering if someone could help me sort this. I have he fiber speed boost package and I had been getting around 65 since we moved house a few months ago and now I'm getting 35 maximum but dropping to mid 20's often during the day. completely unacceptable speeds for the price I'm paying. I haven't changed anything in my setup.
cheers,
Johanna
My internet is currently down. Literally as I type, and I'm resorting to my phone to post. Nearly every night during the hours of midnight and about 5am I lose connection if not for an hour then it can be upwards of 15 minutes. When it comes back on sometimes the connection is super slow and unstable.
I was using a third party router with an openreach modem but decided a few weeks ago to try your router. While the sync died had actually increased slowly over the past week or so it is still doing the same thing over night and it's getting annoying. Since it isn't usable for about an hour sometimes longer after it comes back online and everything goes show/buffers.
The thing is the router reports a connection. It never reports anything as being disconnected and even when it comes back on, it reports the full speed just like any other time of day when i check.
I'm sure most would not notice, but i do, and this is stupid. Not everyone is using their service during waking hours only.
6 days ago my routers power went off to which I was told it was the exchange on talk talks end and would be fixed within 72hours. Nothing was done at all, upon contacting the shocking customer service I was told an engineer would be out in another 72hours?! What the hell kind of service is this? My phone line and router are one and the same, phone works but router doesn’t, is this not simply a broken router? Customer non service don’t appear to have a clue or give a *@#][!![]'#[@#]!* and I’m sick of talking to someone who can barely put an English sentence together. Can anyone help before I cancel the contract or go to Virgin?
Hi,
Since we returned from holiday 2 days ago we've had to reboot the WiFi hub quite a few times as although the management is reporting connected the devices both wired and wireless are unable to access online services? It was left on while we were away but the 3 reboot I've had to swap to our HG633 unless we can get the issue resolved. The hub was replaced a few months back as the other was faulty so still quite new. It did reboot every few days but it was after speaking with support it was up for a few weeks prior to our return.
Could anyone help please? Not quite sure what it could be as the logs aren't consistent with time.
Thanks
Richard
Hi,
Please could I request a firmware update for my router?
I am currently on: SG4K10001400t
Thanks.
hi, having re newed our internet with talktalk im wondering if ive made a bad mistake since its been re newed, its been going off too many times wed was off about 12 times, thursday 7 times, i get upset as my lads do gaming as i do we get punished for leaving games.
my wife uses the internet to do her on line college work but the internet keeps going off, it would be nice to see you put up a letter saying your having trouble, i got intouch with talktalk on line, they tell me its at our end when i know diffrent, at this rate talktalk will be getting no money unless we get our internet i will be taking this up with ofcom.
not happy could have got a right deal with virgin for 300mb speed instead of the 54mb we are getting, the fastist its been is 74.50mb, get your act together talktalk.
