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Internet connection dropped a couple of nights around same time

August 23, 2019, 1:08 am
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Mine internet connection dropped out a twice in the last 3 days at 1AM for between 1 to 3 hours. Doesn't seem like a router fault, but more like some service update/upgrade?


The log viewing capabilities on the router is not optimal [cr@p] - you can only go forward/back one page at a time, you can't jump to a page, you can't download it, you can't search it so it took about 300 mouse clicks to get to the page for last outage on 22nd.

 

You can see in the log output below that there are no messages from 01:04:37 to 04:01:57 which is the length of that service outage (I know this  because my Nest cameras and Access Points alerted me about loss of connectivity to cloud services during this time period). Although the log is set to debug level, it doesn't really give a clue as to where the issue is - did the router go down, did the line go down, only see that it acquires an IP address at the time the service is restored???

 

BTW: the log is full of a lot of messages "DNS name resolution failure (_bookmarkdavs._tcp.p51-bookmarks.icloud.com)" - what's that about?

 

22.08.2019 04:02:00 Info SYS TR-069 connectivity to (acs.talktalk.co.uk) has been closed
22.08.2019 04:01:57 Info DHCPC The WAN DHCP client IP address 2.100.207.20
22.08.2019 01:04:37 Error DNS DNS name resolution failure (_bookmarkdavs._tcp.p51-bookmarks.icloud.com)

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Faster fibre dropping several times a day

August 23, 2019, 1:57 am
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Hi,

My faster fibre is dropping several times a day and only getting speeds of 12.6mps

This has been happening for last month or so. I've tried all the usual stuff, switching it off for at least 30 minutes snd reseating all the cables but still no difference.

Last time something like this happened it was a problem with the cable at the BT  so maybe Openreach cabinet.

Can someone please check the line for me?

Thanks

Elaine

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Anybody got a D8500 working without outreach box

August 23, 2019, 8:34 am
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I have a netgear D8500 but cannot figure out how to connect without using the BT openreach box. Plugged dsl cable in but no internet and complains Ethernet cable not connected so I’m guessing there’s a setting that needs modifying. 

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Audio Dropouts using Musiccast

August 23, 2019, 10:10 am
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I've recently added a Yamaha Musiccast 400 to my home audio system (all Yamaha Musiccast) but I'm having a problem with audio dropouts of up to 10s. Yamaha technical support think this is most likely due to overloading of the router. I currently have an HG633, what are the chances of getting it upgraded to the latest router to address this issue?

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Connection via wifi even when wired

August 23, 2019, 10:16 am
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My W10 Dell desktop XPS with a DW1520 Wireless-N WLAN Half-Mini Card is connected by cable directly to my TalkTalk Wi-Fi Hub.  I have Fibre with Super boost, which should give me a speed of circa 65-75Mbps.  When I boot it defaults to Wi-Fi connection at less than half the speed that I get from a wired connection.  I have tried resetting the router using a paperclip.  That works for one boot up only then reverts to a Wi-Fi connection at the next start.  I have enabled the W10 setting for card that is supposed to 'Disable on Wired Connect' but that is ignored totally.  I have uninstalled the DW1520 Wireless-N WLAN Half-Mini Card but W10 simply reinstalls it on the next start and then defaults to a Wi-Fi connection.  I have also tried disabling the card but the end result is as using the uninstall.

I am unsure if the fault lies with the router or W10 or the Wi-Fi card or the Dell XPS.  The problem has only arisen since I moved house recently - in my last house connection was automatic to a wired connection.

Advice on how to have a default wired connection would be much appreciated.

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Firmware Versions Available

August 23, 2019, 12:04 pm
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Hi,

 

Does anyone have a list of the firmware available for the WiFi Hub with a changelog?

I'm on SG4K10001400t

 

Do subsequent firmware versions improve the WiFi strength?

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IGMP entries in router log

August 23, 2019, 1:12 pm
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The log of my Wifi Router has hundreds of entries saying "IGMP join received 224.0.1.60". They occur about every 30 seconds.A tracert to the IP address says it is "hp-device-disc.mcast.net".

 

What is this all about, and why am I receiving them?

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Using old router

August 24, 2019, 7:44 am
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My fibre is down and I have to wait 10 days for a service call.

I was wondering if I could use an old router to see if it is a fault with the new one, can anyone advise please...Thanks in advance.

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Dodgy WiFi

August 24, 2019, 12:01 pm
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Hi OCE'S, Wi-Fi has been playing up recently. The 2.4GHz channel has slowed right down to 1 or 2 mb/s, whilst the 5GHz channel is up nearer 56 mb/s. Now after a few re-sets, all wi-fi has dropped out. I don't have a laptop to plug in. Any chance of a new router as I haven't had one for either of the last 2 contract renewals? If you need any further information please let me know.

Mark 

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Default DNS blocking Facebook API

August 26, 2019, 2:16 am
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With the default TT DNS, the Facebook Graph API at

https://graph.facebook.com/me/feed

cannot be reached. Testing with linux command wget  will return a TLS error.

 

Changing on any third party DNS (e.g. 1.1.1.1) solves the problem.

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Time required to upgrade Faster Fibre connection

August 26, 2019, 6:47 am
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I upgraded my account on the 24th August 2019 to add the 'Fibre Speed Boost' to my Faster Fibre connection.

 

My previous connection had a 10 Mb upload and 40 Mb download speed. 

 

My estimated broadband speeds
  

Download Speeds

Maximum speed

75.4 Mb

Typical speed range

54.6 Mb to 73.6 Mb

Minimum guaranteed speed

49.5 Mb

  

Upload Speeds

Maximum speed

18.9 Mb

Typical speed range

17.2 Mb to 18.9 Mb

Minimum speed

5.0 Mb

  

Contract length

 

How long will it take for the Fibre Speed Boost to be applied to my account?

 

Will I be informed when the boost has been applied?  

 

I have just turned my router off for 30 minutes and turned it back on again but my speeds have remained unchanged.

 

Please advise when I can expect my boost to be applied?

 

Many thanks,

 

Tony

 

 

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DLM has set my fibre to 32Mbps - was 38Mbps - due to router being power cycled a few times

August 26, 2019, 7:56 am
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Hi,

 

I had some electrical work in my home and my electricity was powered off and on a few times.

 

I stupidly forgot to just unplug the router, hence the router was therefore power cycled quite a few times.

 

This has resulted in DLM setting my speed to 32Mbps (was 38Mbps).

 

I realise I may have to just wait for DLM to sort it out andf reset to 38Mbps.  But on reading the articles below it seems that ISP's can now "reset" DLM themselves as of 2018.

 

If this is possible can someone from TalkTalk reset my DLM please.

 

https://www.ispreview.co.uk/index.php/2018/02/ability-reset-openreach-fttc-broadband-dlm-profiles-arrives.html

 

https://www.openreach.co.uk/orpg/home/updates/briefings/super-fastfibreaccessbriefings/super-fastfibreaccessbriefingsarticles/nga00418.do

 

Thanks,

Scott

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Wifi Constantly disconnects

August 26, 2019, 11:22 am
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Hello my internet keeps disconnecting while trying to play online on my PS4

 

I am using the internet through wireless as wired isn't an option, I am using 5Ghz channel

 

When i check system logs, i see error messages saying warning, intrusion. what does this mean?

 

Thanks,

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Intermitent broadband connection.

August 26, 2019, 11:45 am
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I have an ongoing problem since February where my wifi drops out and will not reconnect on its own despite being set up to do so. I was told that if I upgraded and paid an extra £4 a month it would solve this. After nearly 20 years with British Telecom I knew this was a lie. Sure enough the problem remains. I report it every time but every time they find no problem. A one off test will never find an intermittent fault and as an ex diagnostic tester I know how hard it is to find them. I keep getting asked to supply my mobile number but as I have PAYG it is costing me money. If they have changed the fibre route and my fault has not been resolved the problem must lie between the exchange and my home. I run Internet Connectivity Monitor 1.41 to monitor the drop in service which can be up to five times in as many hours. Anyone know how I can progress this problem?

 

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Fibre Broadband pricing

August 26, 2019, 12:36 pm
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As my contract is almost at an end I thought I would check the latest prices on the TalkTalk website. There are two packages offered:

a) Fibre, average download speeds of 38mb

b) Superfast Fibre, average download speeds of 67Mb

Both packages are priced at £26 a month for 18 months.

When speaking to a TalkTalk agent I was told that the 'standard' price for Fibre is £36 a month and I am receiving a £10 a month discount. How can the standard price be £36 a month when £26 a month is available to everybody?

 

I am currently on 'Faster Fibre' (up to 38Mb). I was told that when I renew I can get a fibre boost giving me the Superfast Fibre (up to 67Mb). How is this fibre boost achieved and why isn't it applied to existing customers anyway as there is no difference in cost?

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Faster Fibre Boost - Latency

August 27, 2019, 1:10 am
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My Faster Fibre Speed Boost activated today with download speeds increasing from 39 to 70 Mbps and Upload from 9.5 to 18 Mbps.

 

Subsequent speed tests show Latency has increased from 9 to 16 ms.    Is this increase to be expected and is Latency likely to reduce to its original level over a 10 day period while things settle?  Thanks.

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2 router setup sagecom fast 5364(main) Bt homehub 6(slave)

August 27, 2019, 3:35 am
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Hi, I have been trying for days to setup up a second router (Bt HH6A) in my shed. My main router is sagecom fast 5364.

 

So I have run a cat 6 cable from lan port 1 on main router to lan port 4 on Bt router.

 

Before plugging cat 6 cable into Bt router, I have set the Bt router address to 192.168.1.2 with dhcp turned off as well as it’s firewall, the sagecom(main router) is 192.168.1.1 with a dhcp pool range 192.168.1.10 - 192.168.1.253

 

when connecting cat6 cable to the 2 routers, I have invalid IP address, could some please advise what I am doing wrong?

 

also I cannot change dhcp on main sagecom router as although it says it has saved when I go back to dhcp setting they are the factory default setting?

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Same old story. slow fibre.

August 27, 2019, 9:20 am
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Every year my connection is guaranteed to slow down. every year. look at my post history. happens every year without fail. 

 

Currently paying for up to 80Mbps.

 

Link speed at router is normally 78Mbps when stable. 

 

Currently at 26Mbps at the router with telephone line crackles. 

 

obviously not happy with that when i'm paying for top speeds. 

 

A. can someone please look into this for me? Thank you 

B. why does it keep happening? 

 

thanks.

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Intermittent discionnect from broadband

August 27, 2019, 1:31 pm
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Hi

 

We occasionally lose the broadband connection. The router shows only green lights. Re-booting the router sorts the problem out. By re-booting I mean just switching off and back on after a few seconds. When it happens it can happen 3-4 times in one day and then for a couple of days in a row, and then not happen for weeks. Is this likely to be a problem with the router ? Would a new one help ? Is it just an overloading of the local open reach network ? Should I try  rebooting the  reach modem ?

 

It's happened about 4 times  in the last 3 hours today. It's driving my son mad.

 

I'm loathe to try live chat or helpline as they will just make me walk through all the things that I have tried already and still not reach a solution !

 

Any help or advice gratefully received!

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Frequent disconnections from fast fibre internet, wifi and LAN

August 27, 2019, 2:33 pm
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Dear TalkTalk,

I know this is not exactly an unusual problem but my HG633 router is dropping out frequently on both wifi and LAN but not at the same time. Frequently we can reconnect wifi by going in and out of airplane mode on a mobile but on a PC I have to just wait. I tried upgrading to faster fibre without any improvement. I have firmware version v2.00t. This is all independent of distance to the router (which is in the room furthest from other domestic appliances) and there are no other local wifi networks. It has always been unreliable, though was a bit better after the last firmware upgrade. However the lack of improvement after upgrading the fibre was a bit of a disappointment. 

Looking forward to your help..

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