So to give some background to this subject:
On the 1st of August i reported a problem with my land line and fibre, i.e both no existent, after the normal run through of line tests, the support people duly booked and engineer to attend the property on the 13th August, an Openreach engineer attended and deduced that the problem was with the incoming line to the house and that he would organise another engineer to attend the following day to carry out a dig.
On the 14th August another Openreach engineer attended the property and dug down outside the property and now deduced that the line from the pavement to the house was damaged and needed to be replaced, he spray painted along my drive verge where they would dig and replace the existing cable and I even signed a consent form, told it would be about 7days to replace. In the meantime he managed to connect a spare core in the existing cable to give limited speed broadband (2mbs) and telephone line.
Fast forward 2 weeks and when no one had attended I contacted the live chat and explained the problem, again they carried out the normal line checks, went through all the back story to be told they cannot contact Openreach directly and were sure it would be carried out shortly.
We this has been the ongoing case for the last month, I phone / contact support they carry out line test after line test, dont read the notes on file to say where is my replacement cable!! Complaint now lodged with Talk Talk and Ofcom, and yet another Openreach engineer deployed on the 26th September to the property to tell me that I need a replacement cable!!
This is now getting beyond a joke you have had nearly 2 months to resolve a repair, when a manager says they will ring back they dont, any mention of compensation is quickly pushed to one side, I have basically been without fibre or very limited that fluctuates between 2-10mbs max for 2 months, I dont want any more line test carried out you know what the problem is, now get it fixed or I want out of the contract, surely I have some rights to terminate after nearly 60 days if problem not resolved.
For the record I have been with you for over 16 years, just goes to show there is no loyalty shown back to your long standing customers