Preset HRT Value of the TT Issued Modem/Routers..Might be an OCE/ Tech Team Query

December 29, 2019, 12:29 pm

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So the short version is what is the preset VDSL Half Return Trip (HRT) Value of the TT issued routers?

 

The long version...

 

I use a 3rd party modem/router (Asus DSL-AC68U) because the available router side settings suit me better than those available with the TT units. Unfortunately whilst it has excellent router capabilities it's a pretty rubbish modem. I know I'm losing 2-3 mbps minimum using the Asus instead of the Sagem 5364.

 

So I don't have a specific speed issue but I know I can get a faster connection and with some down time over Christmas I thought I'd see what could be done to improve it. First thoughts were to change some IP settings, stick the Asus into the DMZ and connect everything to the Asus. However, I can also set the Asus up as a router only which would pretty much do the same thing. Both involve resetting and re-doing the entire network setup but then came across a post on the Asus forums (from a tech guy) that gives advice on changing the HRT value on the Asus to improve speed.

 

The command I am using is:

 

w vdsl set hrt 5 0 6 0 

 

I must stress that people should not try to change root settings unless they know exactly what the command does as doing so can turn your hardware into a doorstop. I know what the command does but I don't know what the specific values refer too!

 

Anyway my speeds have increased by about 1 mbps after this change...so good so far.

 

The issue/query is what is the ideal value as far as TT are concerned because it is apparently ISP dependant. I have another option (4 2 4 2) which also gave me a speed boost but not so much as 5 0 6 0 so I'm guessing there is an "ideal".

 

Fritz 

 

 

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TalkTalk is throttling and limiting my broadband speed

December 29, 2019, 3:03 pm

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My (fibre) broadband speed has been dropped for weeks now. It is well below my contracted minimum (60mbps) and what I promised (74-80 mbps).
I contacted talk talk online CS chat and talked to four agents. In the end they determined that the issue is in my (router). I’ve been ordered a new one.
I haven’t make any changes to my router installation, verifying cables all the time. And when I renewed my contract last April the speed was more than 70mbps. After a couple or three months connection speed decreased to the half and got stuck at 20-40 mbps.
The router has some disconnections yesterday during the day which usually happens at night. Things went back after several router restarting between me and talk talk agents.
As I said I don’t think that the router which is the latest could limit my speed by itself like that. I checked it online through http://192.168.1.1/ and everything works as it should be. I have screenshots of that.

I suspect TalkTalk is deliberately throttling my connection speed for some reason, even though I renewed my contract last April for two years.
Could anyone with more expertise clarify the situation please, maybe there’s a blind spot I can’t see?

P. S: Actually tonight my internet speed is at 25 mbps. Videos are buffering, connection in general is dropping and got disconnected many times. 

 

It's so frustrating!! 

 

 

 

Internet disconnects at midnight

December 29, 2019, 4:51 pm

≫ Next: Phone line dead but broadband working, though slower than usual

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Hi,

My broadband is regularly disconnecting at midnight, although when I log into the router using 192.168 etc it says that the internet is connected. 
The problem is the same with all devices over both wired and wireless connections. There is a thread about this on the forum and I am having exactly the same problem. 
can you help please?

 

It’s currently 00:50 and the internet is down, it went offline at 00:00.

 

Many thanks,

Tom

Phone line dead but broadband working, though slower than usual

December 30, 2019, 6:41 am

≫ Next: TalkTalk Wi-Fi Extender Kit

≪ Previous: Internet disconnects at midnight

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Phone line has been dead for a couple of days, broadband connection working, but often extremely slow. Test shows its not as fast as it should be. 

I've been on the chat line today, but got nowhere after 3 quarters of an hour & had to go out.

Hope you can help, thank you.

TalkTalk Wi-Fi Extender Kit

December 30, 2019, 8:15 am

≫ Next: Fast 5364 router is changing MAC filtering to Deny

≪ Previous: Phone line dead but broadband working, though slower than usual

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Hi All,

Wifi didn't reach quite far enough in the house. Bought the extender kit - great, everything's fine. Only problem is everyday even though the wifi signal on the mobile phone is maxed out on the far side of the house there is no internet connection until i go in range of the main router. I have to log out and log back on to the wifi with any device that was connected i.e Alexa, now TV, my mobile phone etc etc. Ive now wired the now tv box to the extender and that works, never cuts out. Seems to be the wifi side of things.

 

Help much appreciated

Paul

 

Fast 5364 router is changing MAC filtering to Deny

December 30, 2019, 9:30 am

≫ Next: Speed drop down to 11.2

≪ Previous: TalkTalk Wi-Fi Extender Kit

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I saw an unknown device listed on my router a while back (I think it was my Mum's phone in the end), so decided to add MAC filtering. However, the router spontaneously changes from 'Allow' to 'Deny', so the allowed devices suddenly can't connect. Thankfully I'm able to log on through another device and change it back. Apparently it's only stable if I turn of MAC filtering.

 

What gives?

Speed drop down to 11.2

December 30, 2019, 10:15 am

≫ Next: The offered replacement for my HG 635 Router never arrived!

≪ Previous: Fast 5364 router is changing MAC filtering to Deny

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Hi,

 

Can anyone help? I had a load of problems with my TV from around 17th Dec. Tech support asked me to reboot my router a lot and because of that the speed has dropped from 21.6 down to 11.2. It's currently around 17. I should get 23 to 30Mbs.

I had a new microwave fitted and that caused a few resets but no more planned disconnects.

 

Can anyone do anything to make the box move to a higher speed connection?

Just feels like is running slower and downloads take a little longer.

 

The following is from the last 30 days.

This is last 6 months.

 

Many thanks,

James

The offered replacement for my HG 635 Router never arrived!

December 30, 2019, 11:10 am

≫ Next: Router down every morning!!!!

≪ Previous: Speed drop down to 11.2

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I was promised a replacement router (19 Nov) which has not been received, current one seems to have been behaving reasonably since, ...until this last week.

I suspected for the last few days that my speed was slowing and today did a test with Ookla:-

I presume it is the router that is playing up and not the TT service that is slowing down!

Can someone confirm?

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Router down every morning!!!!

December 30, 2019, 11:18 pm

≫ Next: New Fibre Installation

≪ Previous: The offered replacement for my HG 635 Router never arrived!

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Good morning,

My Router is always losing connection through the night and I am having to re-start every morning to get up and running.

Please HELP as it's driving me nuts.

New Fibre Installation

December 31, 2019, 1:37 am

≫ Next: Remove Scam Protection

≪ Previous: Router down every morning!!!!

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All the houses on my street have FTTC availability. However when I type my post code into the TalkTalk sales website I'm only offered regular DSL broadband.

 

I've got in touch with BT OpenReach who have said that I need to get a regular line installed and then the provider can check for availability for FTTC.

 

If I get a regular broadband connection with TalkTalk, can I upgrade this to Fibre once its installed and theres a confirmation that Fibre is available.

 

If I get a phone line installed via TalkTalk and then cancel my connection if I can't get Fibre, how much will I be charged for the installation?

Remove Scam Protection

December 31, 2019, 3:03 am

≫ Next: Remote access to Wifi hub

≪ Previous: New Fibre Installation

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Hi, recently joined TT and would like scam protection removed but there is no online option to do that other than call.

 

Can I do it via this forum? 

Remote access to Wifi hub

December 31, 2019, 3:01 am

≫ Next: Connection drops when uploading large file to Drive

≪ Previous: Remove Scam Protection

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I have a new Wifi hub (Sagemcom Fast 5364, version SG4K10002808t)

 

I want to to login to the hub remotely. I have set up my dynamic dns but I cannot find where the 'remote access' option is.

 

Any pointers from anyone please?

 

 

 

Connection drops when uploading large file to Drive

December 31, 2019, 6:33 am

≫ Next: Bqm

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I have Faster Fibre. Recently when I upload a large file from my Windows PC to Google Drive, after a few seconds the Drive webpage says the upload is paused because I am offline, and "You are offline" appears elsewhere on the page. If I then try another browser tab or app, or another PC or my phone, it reports "no internet", although Windows status icon says I am connected to the internet.  After just leaving it several minutes, the upload resumes and completes, and other connections are back to normal. This has happened repeatedly of late. I see other (bt) users reporting the same symptoms and blaming their router. I'm using the TalkTalk Huwaei as supplied and up till lately it's been OK.

Help, please!

Bqm

December 31, 2019, 10:50 am

≫ Next: TalkTalk Wi-FI Hub in Bridge Mode

≪ Previous: Connection drops when uploading large file to Drive

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Hi, can anyone please tell me if my bqm and router stats are sufficient for gaming, I’m trying to play online ps4 hard wired with nothing else on the network but seem to get a below par performance every game.

TalkTalk Wi-FI Hub in Bridge Mode

December 31, 2019, 6:05 pm

≫ Next: New Year, No Internet

≪ Previous: Bqm

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I got a new modem from TalkTalk to replace my HG635. I need the TalkTalk router in Bridge mode as my Google wifi will not work with double NAT and I will not put my Google wifi in Bridge mode because it is pointless.

 

The router model is Sagemcom FAST 5364-3

 

Anyone had success configuring this modem in bridge mode? 

 

Thanks for any help

 

 

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New Year, No Internet

January 1, 2020, 1:32 am

≫ Next: Sagecom FAST 5364 5Ghz poor signal fluctuation

≪ Previous: TalkTalk Wi-FI Hub in Bridge Mode

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Morning Team

 

Happy new Year.

 

Can I please ask for your support with the checking of my internet as strangely this morning the internet connection has gone down.

 

Thanks you

 

Kind Regards

 

 

Sagecom FAST 5364 5Ghz poor signal fluctuation

January 1, 2020, 5:47 am

≫ Next: Fastpath

≪ Previous: New Year, No Internet

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Hi guys,

Happy New Year to everyone.

Obviously 5Ghz is becoming main stream and more devices support it. I have now fair amount of kit on 5Ghz, but sadly this router I have seems to be very unreliable.

I know in the past router firmware had some bugs and since update it was lot better. Although I seen some fluctuation in signal, but could not prove it. Had some more time over this festive period I have checked performance in each room, from 1cm to router up to 1st floor house end room.

Signal strength seems to be fluctuating as the actual link speed too.  Biggest problem that these fluctuations are bigger and bigger with every few meters from router. Eventually upstairs rooms are having link speed fluctuating constantly from 50Mbps to 260Mbps  which is really annoying as I get massive delays on browsing and streaming.

2.4Ghz I have no such issue, signal nearly all time constant with steady link speeds.

Biggest disappointment that I can see neighbours wifi and its actually stronger  than mine, even so its much further away and its just BT hub, not even high end router....

 

I have tried changing overlapping channels, but no improvement. Even on higher channels same behaviour.

Any people experiencing same issue? Is there any firmware updates we could try? Would it be possible to boost dB output on router in firmware as maybe its too low?

House is relatively small so signal drop over walls would not be that big. 

Any ideas?

Fastpath

January 1, 2020, 6:54 am

≫ Next: FTTP via Openreach fibre

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Hi, can someone please tell me how to tell if I’m on a faspath network, or how I can tell, thx.

FTTP via Openreach fibre

January 1, 2020, 8:23 am

≫ Next: DDNS Advice

≪ Previous: Fastpath

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What is the latest on this? Some weeks ago Tristia said the packages would be available within the calendar year, that was yesterday, I hope she didn't mean within 12months.

DDNS Advice

January 1, 2020, 9:52 am

≫ Next: Wifi issues - 2.4Ghz not working

≪ Previous: FTTP via Openreach fibre

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Hi see image, I cannot get the IP to update the dyndns server. I have checked the username and password and these are correct. 

 

Example of the format used in the domain field is 'test.dvrdns.org'.

 

Is the server address correct for dyndns?

What could be the issue? 

 

Please advise.