Since switching to TalkTalk, all of my devices (a Sony laptop, a surface pro, PS4, LG G4, Kindle and now Huawei P30 Pro as of December 2019) keep on having the wifi signal cut out randomly and lose connection to the internet.
Restarts do not fix the issue, and there is no consistency or pattern to when the loss of connection occurs. I can't game online as the connection is too unreliable although I can now watch Netflix and iPlayer on the PS4 without constant buffering due to setting up port forwarding.
On my laptop, Steam cannot connect (was fine on Plusnet) either via wifi or when on a wired connection.
On my old phone, LG G4 I was constantly losing connection. I now have a new phone, a Huawei P30 Pro.
I thought this was fixed after chatting to TalkTalk support via text on 24 December, they told me the problems were caused by the wireless settings in my router, and the wireless channel should be set to "Auto". This seemed to have fixed the problem, until today (5 January) when I have had 2 drops in the wifi connection at 1000hrs and 1200hrs. I have not changed any settings on my router. I have not tried gaming online.
When the connection is lost, my devices show that they are not connected to the router, and it happens across all devices that are turned on at the same time.
I cannot check the landline for noise as I do not have a phone to plug in. I have the router connected to the master socket, with a filter plugged in. At no point is any device more than 4m away from the router, with a maximum of one internal plasterboard wall between.
I cannot have all of my devices wired to the router, as my work laptop does not have an ethernet cable. The connection drops are also completely random (as far as I can tell) so I can't wait constantly with a device wired via ethernet to the router for this to happen.
The light on the front of the router does not change. It always stays white even when my devices have lost connection to the wifi. As I do not watch the router constantly as a hobby, I can't tell if the light changes colour before the connection is lost.
I am clearly not the only person having problems with this issue, and these issues have only started occurring since I switched to Talk Talk fibre in August. I had no issues with broadband on Plusnet, where I was not on fibre broadband. Fast broadband is only helpful if it stays connected.