I have had TalkTalk fibre for around 7 months. I have moved home and had a new line installed at the new address yesterday.
When the installer came he said that the connection in the house would be great as it was new copper and we were right next to the cabinet. He said we were on an 80/20 service and he was getting readings saying that we should get 77 Mb/s down.
After the install I asked if I could check the connection before he left and he waited by the door. I got 54 Mb/s using a CAT6 ethernet cable with WiFi off. The ping was 33 ms. He said, "That's cr*p", and had a puzzled look. He had the expression that said he should be doing something to rectify it but he was already on his way out.
He said if I try it on the master socket then it should be fine. He did not wait for me to try it on the master. I have since tried it and the download bandwidth has gone up to 65 Mb/s max, but nowhere near the 77 Mb/s he expected.
What I am most worried about is the ping. It is between 22 and 33 ms on the master socket, using ethernet. Previously I was getting 7 - 11 ms at my old address. 22 ms ping is something I expect from virgin media's DOCSIS 3.0, not VDSL2.
I play a lot of games and this ping is just not good enough. It has caused me to go from having a great in game ping to having a moderate one. People in game are now saying that I appear to be lagging around (Teleporting).
The engineer came very late in the time slot and did not set-up and test the modem on the master socket. I do not think he has done a good job to ensure everything was installed correctly. He seemed like he was in a rush to get out.
