Hello,
I ordered broadband almost 2 weeks ago now I think. It was cancelled for no reason one before. So I ordered exactly what I ordered again, and now it has been cancelled again for no reason. Any advice or help please?
Thanks
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Account cancelled for no reason
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VPN not working
Dear TalkTalk,
I am trying to use OpenVPN from my flat with TalkTalk broadband but it doesn't work.
I can connect to the VPN with no errors.
The issue is that, once i connect to the VPN, I cannot reach any website.
I can only ping 8.8.8.8, not even google.com or an internal ip such as 192.168.1.100 (or similar).
Few more details:
- I started my contract middle December 2019
- I am using the D-Link model DSL-3782 (the default one)
- I am using the config file generated by OpenVPN
- The same config file works in different networks
- Using the same config file with the official OpenVPN app from Android doesn't work. As soon as I disconnect my phone from the Wifi (without disconnecting the VPN), the connection works (using mobile data, of course)
- I can connect to the VPN (log files say "connected")
- I tried with two different computers and a phone obtaining the same result
- I am only using Wifi (ethernet cable is too far)
Thank you for the help.
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Re: About the community
Hi Guys,
i've been having problems with my HG633 wireless router dropping signal, having buffering issues, not connecting and also has a poor range.
My 2 children received new xbox ones for christmas and are unable to keep a connection when playing online and also have lagging issues.
I have 63mb fibre and would have thought this would have been ample to have a stable connection.
ive googled the Hg633 router and have not found a good review for this router.
Ive been with talk talk for a number of years now and was wondering if i could get a router upgrade to the new talk talk router to eliminate the wifi issues.
Kind regards,
Derek Baker
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DSL3782
Hello is there a stability / firmware update available for this model ? to improve performance thank you.
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Flashing Amber light
I know this question has been asked before, but since admins request unique threads, I'm starting my own.
I came home yesterday and switched my hub on (I turn off at the mains during the day when I'm out to save electricity). After doing this I just got an Amber flashing light all night.
I tried restarting, turning on and off, plugging/ unplugging all the cables but to no avail.
I have had no problem before, so suspect I may have a faulty hub. Can you help?
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NAT Disabled suddenly and for no apparent reason
I was happily chatting away on a PS4 party chat last night when suddenly I was thrown out of my own party. I ran a connection test on the PS4 and it said "NAT Type: Failed". I checked the router and sure enough:
I tried all of the following and have so far had no luck:
1) Reset router (three times)
2) Restore router factory settings
3) Restart PS4 (more times than I care to count)
4) Set up port forwarding for PS4
How do I get the NAT re-enabled? There doesn't seem to be a means of doing so via the router admin interface. I have seen other posts suggesting I need a new hub/router, but it's less than 6 months old and why did it suddenly decide to switch off the NAT at random?
My router is a sagemcom one that looks like Captain Picard's cheesegrater
Version SG4K10002808t
I need this fixed ASAP as I use PS4 chat to talk to my 8 year old daughter who doesn't live with me.
Thanks
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WiFi Hub Maintenance Log Issue
Hi,
I've noticed maintenance log reporting has stopped on my Hub on 31/12/2019 at page 120 and was wondering if this is due to the log being full.
I seem to recall there was an issue with the Hub logs not being automatically cleaned out after a set period and this resulted in logging being stopped after a period of time, is this still the case and will it get resolved.
In the mean time is there a way to get the logging process going again other than resetting the Router because I would like to avoid reconfiguring by hand and I've read using the cfg file doesn't always work.
I'm on latest firmware SG4K10002808t.
Thanks in advance.
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why lie
So last night (9th Jan 2020) my internet would not work on any device. The modem lights were green but no sites would connect. I could get Google via chrome but could only browse main page with results.
No issue with devices as checked and did reset of router etc etc....
Looked on talk talk service status page via mobile and it said there were issues in my area, this was displayed with an amber exclamation mark.
I rang talk talk who were shut and registered a fault.
I also checked twitter and lots of people having the same issue as me.
At 8 am this morning when talk talk open i got text with the usual we cant find any problem and you are not seeing an exclamation mark.
After putting on my glasses i looked again and there it was the amber exclamation mark.
Was told no issue and if engineer called and no fault would be charged.
I moaned and said i would be putting in complaint and guess what its a miracle the internet suddenly returned, suddenly every device in my home could connect.
Now.....is this a coincidence.....no of course it is not.
Talk talk don't lie about issues as we the paying public are not idiots, i moaned and wham bam there it was like magic.
Now i don't care if someone didn't flick a switch what i care about is being kept up to date.
When i say i will complain they suddenly get polite and say we will help.......not good enough.
Please also do not insult peoples eyesight i know what i see and no amount of refreshing the page will make it change.
I have always been with talk talk since they changed from Tiscali and have never had any issues apart from minor niggles so please don't lie just resolve as you did this morning and then you will have happy customers
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Another Internet Disconnects now and then
After an absolutly abysmal support session yesterday, I tought I would look at the forums and ask a question, only to find the first topic is exacltly my issue.
I have Fibre Broadband, connected to it is a TV, CCTV and a proffesionally installed and monitored alarm system, plus a smart phone.
The issue is that when the service drops, the alarm decides the house is undr attack and activates, this is very frustrating as it normally happens at 2 - 3 am.
I replaced the router with a used TalkTalk one, same issue.
The alarm company came and checked and installed a Cisco unit, same issue, recently I had the system looked at by an telecoms engineer who fitted a TP Link router.
No fault was found in any internal equipment or wiring.
When the service drops, the broadband light on the router goes off or flashes.
After speaking with talktalk yesterday for a full 24hrs and around 12 different "technicians" they decided that I had to carry out a speedtest, but not from a smartphone, I needed to get a computer!
So I did, and after buying a used laptop, running 1 test the same result as the smartphone, no comment was made, so that was £150 wasted.
They then decided that the router needed to be reset, I did explain that the router was configured to a monitored alarm system, but the tech insisted thatthe reset was nessesary as the 7 day old router could be at fault.
Reset done, alarm sounds as its no longer connected to the monitoring station, £150 call out to reset the alarm and router configuration.
Talktalk prior to resetting the router explained that once I have the alarm company reset the system they will speak to me regarding the pending bill, following the reset I was advised the this does not fall under the compensation scheme and there fore they will not look at it.
Now they have disconnected the alarm, they are happy the fault is fixed as the TV and CCTV are still able to connect, but these devices do not detect and system drop over night as they are not monitored.
This was all done via the text support session, so is all documented.
Felling very frustrated, lied to and cheated.
Anyone else getting this?
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Almost non-existent upload speeds
After my internet connection dropped yesterday morning then came back on immediately, I have had issues with upload speeds.
Download speeds seems OK, but according to multipkle tests my upload speed is 0.2 Mbps.
Normally for my Fibre connection I'm somewhere between 8 and 10.
Tried all the usual stuff and nothing has changed.
I've just sent a 333MB file via WeTransfer to myself and it took 4 minutes and 44 second to upload.
That seems on par with a 10Mbps upload speed, but I'm not sure.
I was wondering if somebody might run a test on my line please just to settle my mind ?
Thanks for your time
John
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No Internet
For 7weeks since they changed to fibre I have had no Internet. They sent an engineer last week Jan 2nd. He said the fault was outside and no services were coming into my property I've heard nothing since. When I chatted on text and did all the checks I try to tell them it wasn't internal. I'm really fed up with all now. All I want is my Internet back on. I would be grateful for any help. Thankyou
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TalkTalk Speedtest
https://www.talktalk.co.uk/speedcheck/
Its not working for me on my PC, laptop or phone, I've tried wired, wireless, chrome, Microsoft edge and get the same error on all of them. Its been like this 2 days now.
Unable to connect to a server at this time. Please try again later.
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We have not been able to identify your router or its software version
Hi,
Does anyone know what causes the above message when running the TalkTalk service dashboard. I don't have any problems with the service, but it seems odd that TalkTalk cannot communicate with their own router (it's a FAST5364).
Thanks.
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Random disconnections, significant up speed drops
Had the same happen with another provider who when called said their line tests showed no faults, so they did nothing about it.
Then I moved to TalkTalk and this problem was instantly gone. Over a year on and this issue is back again. It's clearly a connection fault in the cabinet, but for some reason the automated tests used by support staff can't detect a fault. Probably because I'm rather close to the phone exchange.
Only getting the following connection speed reported when logging into the wifi hub. I have had actual measured upload speeds of close to 20Mbps in the past, so there's no good reason it should be this slow.
Download
68.9 Mbps
Upload
0.7 Mbps
Past upload speeds via ethernet connected PC.
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Slow internet
My internet speed has dropped from 19mbps to 6! Rebooted the router several times, even unplugged all devices attached to it and still no good!!
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Super Slow Fiber.
We've had the worst speeds recently, where I can't even buffer youtube videos - there are a few users but we do have speed boost so this is unacceptable. I couldn't even load the speed checker today. I guess my internet is being throttled?
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Connect problem
Please help our net every 5 minute stop and work stop and work .this is the 3. Day any idea someone why happening this? The router once white once pulse red and white .
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Unsolicited Fibre Upgrade
Just before Christmas I received an email from you saying that you believed we could upgrade me to a faster service.
As advised I was contacted by Openreach to tell me that they had performed an upgrade, however I find that I now have no internet connection at all.
I have done everything I can think of at my end, the router is now connected to the main socket, I've left it turned off for a while before rebooting, I've also reset the router physically but nothing has worked.
I also went through the browser and tried a reset but again it made no difference, although what I did notice is that it reports that the Current Connection Type is ADSL whereas I believe it should be VDSL for fibre.
I should say that my phone line is unaffected.
Am I missing something or is it an Openreach issue?
Thanks.
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Internet speed update not affected
Hi, I recently updated my Internet speed from 39mbps to 61-73mbps (download). And I also bought the new router. So I received an email saying "We're currently processing your order for Faster Fibre Broadband. We will email you with any updates and you can also check your TalkTalk My Account for updates too." But I didn't got one, and also I have no information about the router that I bought with the Internet speed update.
I kept doing speed checks, and turning off the router for 30 mins and tuning back on didn't helped.
Can someone please help me?
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TT Network Test
I’ve just run the TT Network test and it reckons that I have a Stability Problem - I haven’t noticed any disconnections but wonder as I’m only half a mile from the exchange should I be getting more than 60mb and closer to the 67mb your adverts suggest? Was averaging 63mb earlier ....
The phone line isn’t noisy so wonder if you can check this out for me?
Thanks
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