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Broadband dropping on only one device

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Hi, 

My issue is my broadband keeps dropping on my laptop. Other laptops are ok, as are phones and tablets.  The laptop does not drop when in another location.  When it drops, windows does a troubleshoot and it reconnects when WiFi card restarted.  The connection the lasts up to 5 minutes then drops again.  We've rebooted the laptop and router many times. 

So if it's a laptop issue, why it ok in another WiFi location, and if it's the router, why aren't other devices affected?

Where should I start to resolve it? 


1.5mb and constant drops

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this is beyond a joke now. everynight my speed drops really low. ive used your speed test tool and im getting 1.7mb down and 4.1 up. also packet loss of 6 - 16 percent. and the olny advice on your web site i get is do i want to buy faster broadband IVE ALREADY GOT IT!!!  your router is also now very outdated and to rub salt in the wound you expect customers to pay 100 pound for a new hub.  i would like my internet  to work properly and also stop disconecting(5 times today) or i will bot be renewing and will move to a different  isp. thanks

Renew of contract - Speed issues

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I recently renewed my TalkTalk contract as I had been happy with the service.

I currently have a TalkTalk box with the Kids TV boost.

After renewing, my connection speed checker tests went from 75Mbps to about 30.  I went through the support and they sent me a new router to help troubleshoot.

 

In short I primarily use Asus DSL-AC68U as my main router howevere I have a TalkTalk one as a backup . This setup has worked fine for years

 

On connecting the new router with no TV etc I was back up to full speed so I reconnected my own router and was getting the full speed. Tonight I connected my YouView box and within seconds my speed dropped to 30Mbps again. 

 

Any idea why this is happening? Everything else runs fine on the full speed so I dont want to make any changes (to profiles or anything yet )I just wondered what the cause would be? About a year ago I had an engineer over who 'changed profies' to make the internet more reliable but I dont understand why after renewing i start to hit these problems?

Unable to connect to many websites. DNS errors?

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I just tried to reach a website I use regularly and it couldn't connect. Windows diagnostics suggested a DNS error, so I cleared my PC cache to no avail.
I then noticed that it wouldn't connect to many other sites e.g. Facebook and ironically, TalkTalk. The problem persisted across different browsers too.

I checked to see if was something other than a problem on my PC and sure enough, I'm getting the same errors on my tablet (and phone when connected to the network), so the problem would appear to be with either my router, or TalkTalk.
I'm only able to type here by using my mobile as a hotspot.

Any idea what's going on? Is it something that I can fix?

<edit>
I've just noticed that to fully reset the router, the advice is to disconnect from the power for 20 minutes (I'm new to this fibre lark), so I'll see if I have better luck with a proper reset, rather that the 30 second power down I'd previously tried.

Router

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Every day my router dis connects  I have complained to talktalk  but nothing has been sorted  disgusting

More Disconnection Woes - Enough is Enough

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At the end of September 2018, I posted this topic onto this forum as I had lost my internet connection which I should be getting from TalkTalk's Fast Fibre service. In that post, I mentioned the various hurdles which I had to jump through in order to resolve that issue but in the end, I had to resort to making quite a lengthy phone call in order which did finally get my internet back up and running.

 

To this day, I am thankful to the contributor in the second post of that previous topic as it was upon following that advice, that the problem was eventually solved, although this still doesn't take anything away from the fact that TalkTalk's own service status page always refers you onto the chat room whenever problems arise and as I said in that previous topic, the people on that chat room never seem to have even a clue about what they are doing, and never listen properly to what the customers are looking for.

 

Now, not much more than a year later, I have to say that the problem has arisen yet again as my internet suddenly stopped working on Monday morning, and has not worked since then. I have tried using a number of different routers and none of them worked, yet I know that the router can't be the problem here as every single router which I tried, worked fine the last time that I used them and they couldn't all suddenly decide to simultaneously fail now.

 

Once again, I have no dial tone from my phone, even though everything is connected to the master socket, which is the only socket that I have in my house. Furthermore, I have also read that since I am on a FTTC service, there is no test socket within that. Now, I could go through the process yet again of making a phone call to the same number as before but since I have Asperger Syndrome and am therefore more prone to anxiety than anyone else, I find that very stressful and would rather not go down that road.

 

The fact of the matter is that once this matter was resolved the last time, there shouldn't be any need to me to have to go through this same process yet again. This means that even though this particular phone might get the problem resolved for now, I cannot  now trust TalkTalk in their words, that this problem won't then recur some months later, or possibly even sooner than that.

 

This shows that TalkTalk's service is completely unreliable and it was shown by my last experience that whenever I try to resolve these issues, the customer service is absolutely appalling. Because of that, I mentioned that I would leave TalkTalk altogether if I absolutely had to and now, this latest issue has left me with no option other than to go down this path as I have now been pushed to the point, when I have had enough of all of that, and would now rather go elsewhere where the overall service will hopefully, be much better. Now, I know that my current contract doesn't end until the end of November, but I have been pushed so much to the edge by this issue that I am now, even prepared to pay any resulting early termination fees in order to get away from this appalling service right now, regardless of what those financial costs actually are. I said in my last correspondence that I would end up doing this if I was pushed in that direction, and I mean exactly what I said there.

 

In the meantime, I am showing that I don't even miss TalkTalk's service one single bit. For my internet, I have taken up a cheap 4G unlimited data service which gives me all of the speed which I need. Since that was quite a cheap deal, I was also able to take that up in addition to my mobile phone contract with O2 because the fact that I am often out and about with my mobile phone means that I didn't want that to be my only internet source, although it is there and a backup and unlike TalkTalk's shoddy service, it has always been very reliable with no significant downtime whatsoever.

 

As for my cheap 4G deal, I have that set up through my normal third party router which has a USB dongle attached to it. That USB dongle contains the SIM card for my cheap 4G deal, and acts as a modem which then provides my normal internet service throughout my whole house, in the same way in which I normally would with TalkTalk's fibre service. As for my landline which is part of my TalkTalk service, I have replaced that with Skype and have taken up a Skype number from them, which is actually a landline number, but which is employed without the use of an actual physical landline.

 

Another service which I was using was TalkTalk TV, but I have replaced that with a number of internet streaming services such as Amazon Prime and Netflix (and TV on-demand/live TV services such as the BBC iPlayer) which added together, give me far more than what TalkTalk TV actually provides, especially since I watch a lot of YouTube videos wheres the TalkTalk TV service (which is actually served by means of a normal YouView box) doesn't even include a YouTube app within it.

 

Finally, there is my email address which is provided by TalkTalk but with that, I have urged people to use my GMail address instead when they are emailling me as this means that my email address then doesn't depend in any way, on who I get my broadband from. In addition to that, I also have an Outlook.com email address from Microsoft which also services the same purpose, and which is also a good backup to have.

 

When you add all of that together, I am getting everything and more than what TalkTalk has been providing, even when I don't actually have that service in working order. This shows that there is no actual need for any of TalkTalk's services any more so by ditching TalkTalk altogether and just using those above alternatives, I know that I will save money in the longer term, even if the short-term cost is a hefty early termination fee.

 

Drop in broadband speed

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Over the last couple of days my fibre broadband speed has dropped from an average of 55-60 mbps to 30 -35 mbps. My upload speed has remained the same at 18.8 mbps. any reason or explanation for this. Could you let me know , thanks.

 

No Broadband connection

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Hi

 

i have woken this morning to no broadband connection - The Talk Talk router is flashing Orange

 

I have ran a live service connectivity test from my Talk Talk account and all is showing healthy

 

I have rebooted the router and there is no change - still flashing orange. I have ran all of the usual Troubleshooting steps.

 

new customer since Xmas and this is my first outage to service

 

thanks 

 

 


Upload speed halved in past few days

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For some reason my upload speed has more than halved in the past few days. As someone who uses the cloud a lot and uploading to you tube, this has a huge impact. I've been getting 20mbps pretty constantly since I joined and since Monday I've only been getting 9mbps. Download speed is fine at a stable 73mbps.

I've rebooted the hub, swapped the microfilter and disconnected every other device on the line and nothing seems to help. I even did a speed test at 2am and it was the same so it isn't like a massive amount of people using it at the same time.

Is there anything else I can do?

Router / Hub position

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IMG_20200123_131026.jpgHi where would you suggest for the Hub 

On the window cill again (thats where my old router sat but got hot in the summer)

Or on my tv unit?

Also how do i turn the light off?

 

Thanks 

Router update becoming trouble

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Until now the router has not updated itself. 

 

I have uploaded a previous post with no reply and asked chat service but that found me locked out from sending a reply with a statement asking if I'm having issues withy broadband. Well yes, I need a router update for security and improvement.

 

I have attempted a router reset but that didn't trigger an automated update. Updates are an essential part of hardware. They prevent unwanted attacks, improvements and security. The update will have to be sent from yourselves. As I have researched, there are issues with automatic updates from talk talk beginning with the factory image. Please have the update sent/pinged across to my router. I have found it was easy for others on the forum to have the update sent via request.


My kind regards.

Intermittent Connection - Move Master Socket?

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I recently moved my internet service from Sky to Talktalk. Since moving over, my internet connection from the hub has been dropping intermittently, affecting both Wi-Fi, and any devices connected via Ethernet cable (Sky Q, Ring alarm and Hive).


The talktalk router was originally plugged into an extension socket in my living room. Spoke to Online chat who weren't very helpful and didn't really seem to understand my issue. 

I've since moved my router to the master socket into my utility cupboard which has improved stability slightly (not fixed completely), however I've also now had to relocate my alarm & hive hub into the cupboard which isn't ideal. It also means my Sky Q box is now connected via WI-FI which isn't as quick or reliable when streaming Netflix etc.

 

If I ask to locate my master socket to the current extension socket is in the living room (2017 new build house), will the engineer have to trail cables through or can they somehow reconfigure the sockets without having to do any visible cabling?

Should I need to do this or are my connection issues more to do with TalkTalk? I never had a single issue with Sky when my router was connected through the extension socket.

 

Thank you 

Amazon Prime video drop outs

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I have recently started watching movies and TV shows on Amamzon Prime. Nearly every time I stream content Broadband 'drops out' after abou 25 to 30 minutes. It restarts after about 3 or 4 minutes. Any ideas?

I have the latest Talktalk router, Windows 10 Home and the TV box is connected by Devolo Homeplugs. I never had any problems with iplayer or ITVplayer in the past.

Hub Device info

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Everything set up changed passwords and channels but because i logged my phone in to the network  and then changed the network name i had to log in again on my phone to wifi 

What channels do you use or should i just leave it on auto?

 

Now i have my phone listed as two devices and cant find a way of removing one of them

The Ip address is different for each one also

Help Please

Help please Untitled.png

Amazon Prime video dropping out

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I have recently signed up to Amazon prime, When I stream a video thr connection always seems to drop out after about 25 to 30 mineutes and then resets itself 3 or 4 minutes late. Any ideas?

I have the latest Talktalk router ande tv box , Windows 10 and connect using Devolo homeplugs.


IPv4 Port Mapping - DG8041W Hub

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How do you please port map 443 to a particular internal host? Everytime I try on this new TalkTalk Black hub, I get frustrated by this error:

 

error.png

Intermittent DNS issues

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We're aware of some customers who are experiencing DNS issues with their broadband service. We're aware of this and our engineers are looking into this as a priority. There's no need to contact us and we will give updates here.

Very Slow Broadband

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Hi All, 

 

Could anyone please help me with my broadband speed?

Reported my issue to talktalk on the 01/01/20 with regards to broadband speed dropping all the time and having to reboot the router regularly, this has got progressively worse and currently i'm sat on a 15mbps download and a 15mbps upload speed, and rebooting the router is no longer working! I'm expected to get 60mbps, and have since i joined TalkTalk but since the 01/01 ive been unable to maintain a constant connection.

 

Called TalkTalk support around 5 mins ago and they advised their system is down and need to call back in 3 hours! - Is anyone on here able to help with this at all? I did request a DLM reset on my previous post https://community.talktalk.co.uk/t5/Fibre-Broadband/Request-for-a-DLM-reset/m-p/2440774 and didn't realise this required an Openreach visit as previously with BT this was done remotely.

 

Can anyone help with this? These are currently my line stats:

Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

DownstreamUpstream
1743814475
1687714475
7.907.00
21.800.00
11.307.60

 

Thanks All

 

Unable to Access Social Media

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Joined TalkTalk about two weeks ago, and over the last few days I have been able to access any form of social media, e.g. facebook, twitter, etc. It also won't let us download documents from certain websites as well. 

 

This is an issue across all our devices, i.e. PC, mobile phone, etc.

 

Please can you advice how to resolve this issue

Down

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Anyone got WiFi? Haven't had any for two days now. 

D

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