Facebook and Instagram will not load when connected to WiFi at home. Works on 4G and other peoples WiFi.
very frustrating as we came back to talk talk in December only to have this happen.
i emailed a week ago and have not heard back.
any advice?
thanks
kathryn
Just before Christmas I had a visit from a BT Engineer who managed to get my spped from 4/5 up to 20, which it had never been before. He also appeared to make the system more stable. He said there was no problem in the house and he went and worked his magic in the local "cabinet".
Since returning from a long Christmas break, everything is back to the way it was, plus, the internet goes down most days, sometimes for hours.
I am not getting the service I am paying for and would expect to be offered some sort of compensation such as a reduced rate until it is sorted?
My router is only showing V1.15t as the firmware, I understand the latest is V2.00t
How do I go about updating the router? I have tries restoring to factory defaults, but that didn't do anything.
Hi there,
I have recently purchased an Asus RT-AC57U to use as the wireless router in my house.
Reasons for this are three fold:
1) The signal in my garage wasn't quite strong enough and the Asus Router is
2) Parental controls are non existent on the Fast5364. I have a 10 year old daughter and want to limit her connection at certain times to ensure she is not watching tv/messaging/surfing the web when she should be asleep
3) Remote management of the router from work
I have set the AC57U up and have managed so solve items 1 and 2 above but I cannot get the remote management to work.
I am aware, from reading the forum that the Fast5364 doesn't support modem only mode and that this appears to be the simple solution to my problem.
I have put the AC57U in the DMZ of the Fast 5364 but it still appears to be double NAT'ing as the AC57U has a WAN IP address of 192.168.X.X
Is there any way for me to set this up so that I can use the Asus Remote Access app?
Thanks in advance.
Paul
Hi,
Since I have moved over my broadband services to TalkTalk I have been unable to connect/access my VPN service. I can access my VPN everywhere else using other ISPs and even tried accessing at my friends house who also has the same WiFi Hub with success. I have the WiFi Hub (Sagemcom Version) which I believe is set to Dynamic IP address as default. I have been advised that the VPN will only work with a static IP address by a TalkTalk agent who I was chatting to online. Can anyone advise how I can change my router settings to change from Dynamic to Static IP address?
I have never had any issues with by talk talk fibre package. Speedtest is always between 50-60mb.
However over recent times Ive had very slow download speeds on my desktop pc and other devices. inc firesticks.
I have ran speedtest and ranges from between 0.6mb to 2mb on firestick which as i stream alot causing huge buffering issues. Desktop download speed is very slow 0.6-0.9mb.
My devices have excellent signal and tested via my mobile phone speed test too.
Am I being throttled back
I expected to find speedtest speeds to be very low and explain the issues however not the case.
Ive turned router off and on to reset a few times however the speed on my pc downloads and also my firestick streaming is painful in comparison to what it used to be. I havent made any changes
Wifi password will not change says password does not match the security mode
Dear All,
I changed my router to the new Sagemcom Wi-Fi hub last year and it has certainly improved the Wi-Fi throughout the house. However it only gives an 80% signal upstairs, so I thought I'd use a Netgear AC750 (EX6000) Wi-Fi extender between my PC and the router. Once connected the signal strength was 100%.
My PC is Quad core, has 1.25 TB memory and 16 GB of RAM and runs Windows 7 64bit
The problem is that every time I turn on the computer, it will not automatically connect to the extender. Consequently I have to click on the internet icons at the bottom RH corner of my screen and manually connect to the extender, every time I switch on the PC
Friends have told me to GOTO :-
1)Control Panel
2)Network sharing centre
3) Manage wireless networks and place my extender at the top of the list of available networks.
4) Click on the APPLY icon
The trouble is, there is no APPLY icon in that last window and the computer then re-arranges the order of the networks when next I switch it on.
Is there another way to ensure that the computer automatically connects to my extender, when I switch it on?
John
Iv just joined talk talk from sky broadband It’s so slow it’s ridiculous and loosing connection. There now telling it’s due to 2 phones and a tablet being connected!! I had double this at sky and had no problems . The only reason I moved was sky could not do the broadband at my new house it needs this fast fibre optic . It’s ridiculous I’m having these problems with a few things connected and it’s meant to be fast
just to compare to my own. I only get 1.5mbps which seems really poor !
many thanks 🙂
how about doing fibre to the house so that its true fibre because mine is copper from the green box down the road, my line has had issues (crackling sound) for over 2 years. i pay for fibre but i don't get it and yet talktalk are doing an advert on tv saying you'll get fibre. this surely is false advertising did i mention my broadband speed is slower than it should be its effected by this problem
Hi,
I'm paying for faster fibre broadband. which states up to 38 Mbps. I'm getting no where near this.
WiFi test shows (25 ms) Download 1.3 Mbps. Upload 0.7 Mbps.
Hard wired shows (24 ms) Download 1.2 Mbps. Upload 0.7 Mbps.
I have switched off everything that connects to the internet except my laptop to carry out the tests.
I switch off the router every night when I go to bed and back on in the morning so it resets every day. ( it takes anywhere up to 1 hr sometimes longer to connect to the internet )
I don't expect to get the full 38 Mbps but the speed I am getting is disgraceful.
Is there an point in me paying for this service ? would I be better off changing to the cheaper broadband package that offers 11 Mbps ?
Just transferred from Sky. Does anybody know how to change the router IP address as I want it on 192.168.0.1. Don't want to change all my static ip addresses using the range. Also my sky hub had a dynamic ip service so I can view my CCTV. Does talktalk hub support DynDNS? Or anybody got a sky hub working on their service?
I signed up to an 18-month TalkTalk broadband contract in August that came with phone number 1 whilst in a rented flat. Due to unforeseen circumstances, I’ve had to leave the flat and move back in with my parents who already have BT broadband with phone number 2. I want to bring my TalkTalk contract with me to my parent’s house but not phone number 1. I want the TalkTalk account to have phone number 2 that is already at my parent’s house. Is that possible without permanently paying for 2 separate lines?
Thanks
Hi
I now have the 150 fibre in my area and looking at upgrading.
I currently use my own router, can this be used with the 150 fibre. ?
Also if the 150 fibre is available does that mean the 300 boost is available ?? cannot find any info on the 300 except in terms and conditions
my area is MK45 3AD
Thank You
Oh how I wish I'd listened to the people who told me not to leave BT for TalkTalk - but I did, since their deal was going to save me such a lot. Not even 3 months now, but nothing but internet dropping out. And using Skype was impossible.
Contacting TalkTalk customer service is also the most stressful experience imaginable.
As a senior citizen without much tech knowhow, and several health problems, I didn't realise my ordinary broadband speed was too low to let Skype work. Until today, when a friend helped me test my speed, and said I need to find out how to get faster broadband from TT, or go back to BT !
SO, I launched into an online chat with someone called Orah. He/she offered me a broadband boost for £5 a month, and said this would really improve speeds. All of this took an hour!!!
I had agreed to the offer, when - disconnection! "online chat ended." I had no idea if he/she had just finalised everything and gone, or if there was a problem. Eventually I got back into chat with some other member of staff. Who told me I'd have to start from scratch, my deal had NOT gone through.
I gave up, in tears!
Surely if they want to keep customers, they should be responsible for getting back to me if a disconnection happens??
I'm not going back through all that tomorrow again, looks like I will have to pay to end my 2year contract - and go back to BT.
TalkTalk's customer service is shockingly bad, ah well, there's no fool like an old fool eh?
Anyone out there care to comment, or anyone from TT got anything to say?
I used to use Splashtop Personal to access my desktop pc, but it stopped working. I have just read on another website that thus us because Talktalk block it. Can you please unblock it for my account
Please help
Having spent 9 hours online chatting to try to resolve my Faster Fibre speed problems, a TT complaints manager called me on Monday.
We spent another 2 hours trying to rectify the issue & he ran (& re-ran) various tests.
Since then my TT Router has stopped working completely !!!
He advised me to only use the OR router & disconect the TT one.
A OR engineer has been scheduled to visit on 11 Feb but I can't do without WiFi until then as I need to work from home.
Could you please arrange a replacement TT to be sent to me ASAP.
(BTW I'm only getting 30mbps down & upload although OR say 129 mbps is coming into muy huse & their router)
TIA, Gary
I've received this router as an upgrade to my Huawei HG635. It works fine except my LAN works with a 192.168.0.# IP address pool instead of 192.168.1.# which the Sagemcom is set to (I have very large photo catalogues on a media server that reference this address which I can't update). I easily changed the IP address and IPv4 pool addresses on the HG635 but I can't do it on the Sagemcom: In the DHCP page under Manage Advance Settings when I type in the new addresses and press Apply I get an error message on the IPv4 Pool End field (see screen shot attached). The firmware version is SGK1002600t.
Can anyone advise how I can solve this?
Thanks.
Hi,
Since switching to faster fibre on 22/01 have been unable to access internet.
We are using the TalkTalk provided router. Neither the original or replacement can connect to TalkTalk
Had an open reach engineer today who verified that all ok with sockets and line.
He said that the flashing white/red on front of modem indicates that VDSL detectedbut process gets no further and light returns to solid red.
I don’t understand what ip addresses the router is using to establish a connection. I have looked at the 192.168.1.1 advanced options and can see no is address specified.
I have contacted technical support several times but only advice is turn it on and turn it back on again.
Any help/advice would be very welcome!
