Hi there,
Ive had no problems with my connection since it was activated nearly 18 months ago. But yesterday my connection dropped and when it reconnected it was connected at 13mb with 1mb upload. I tried resetting the router today and its currently connected at 16mb with 1.5mb upload.
My connection has been a pretty steady 30mb - 36mb connection with 6mb - 8mb upload before this issue. all help appreciated Thank you.
xDSl
| Line 1 |
| UP |
| 01h25m17s |
| UP |
| VDSL2 (G_993_2_ANNEX_ B) |
| DMT |
| ATM (G_992_3_ANNEX_ K_ATM) |
| Line 1 | |
| Downstream | Upstream |
| 14999 | 3529 |
| 24589 | 3529 |
| 10.00 | 6.10 |
| 24.90 | 0.00 |
| 1.20 | 1.20 |
My router has stopped working it won't power up no green power light
In another thread it has been confirmed by Keith French that there is an issue with this router when trying to configure webserver (port 80) or secure shell (port 22) access. This is a particular problem for me as I need both services. It is also a surprise since the port forwarding setup automatically allocates these ports when you select these options and this would suggest to me that limited testing of the product has taken place before its general release. This is a shame as there appears to be a lot of other very useful features with this router.
My reason for this post is to try and ensure that, as I assume that a revised f/w will be needed to solve the problem, and I cannot leave the router connected (because it cannot support my web server) someone advises me when the new f/w is available.
Unless and until I have f/w that will allow these ports to be opened the router is of little use. I would be obliged if an OCE would ensure that I am on a list of users to be notified when the issue is resolved. I am certain that I am not the only one with this problem.
Many thanks,
Chris
Hello,
I've been a very loyal TT customer for many years and never really had a problem until now. Forgive me if I am writing the same as so many people but if someone can help here I would be incredibly grateful. I was out of contract with unlimited calls and fast broadband and last week renewed - unlimited calls with Fibre Speed Boost.
I now have incredibly slow broadband. I used Online Chat on Monday and wasted 45 minutes as the agent thought I wanted a better deal, then I got transferred to technical support spending another 45 minutes. I spent 2 hours on the phone yesterday and they say I need an engineer and one has been booked but the earliest opportunity is on 14th Feb. But why do I need an engineer I have never had a problem before!? I have run 16-speed checks over the last 3 days. When I reboot my router I get between 38 and 15MBsec, averaging 22MB sec but this doesn't last. Today I had 0.41MB sec at 8 am, 1.6MB at 4.50 pm and 0.64MB sec at 7.30 pm. I am desperate I work voluntarily in my community and write a huge number of emails and need the internet most of the day. Can anyone help me, please? Many thanks, Andy
Hi, not posted on here in a while, but i'm getting fed up of my fibre connection getting disconnected practically every night for 2-3 times, i've noticed around in the evening onwards. I'm an avid gamer, which games on PS4 & Xbox, and my connection cuts out on important times while playing, which is really irritating now. Can you take a look at my line please before i go mad, its happening every day, and its never stable, or stays connected for a full day or so. most times when it disconnects, i got to wait up to 10 minutes for the white light on the router to fully sync.
I'm really thinking of changing soon, cause my 12 month contract was up month ago, and i'm paying enough as it is every month for this unstable connection. I hope it can be sorted asap cause ill be changing hopefully soon.
Craig
I've recently received a card from Openreach telling me that Ultrafast Fibre is now available using FTTP and to check on their website to find suppliers.
On checking I see that TalkTalk are providing this in GB but not in Northern Ireland.
When will TalkTalk start offering this in Northern Ireland?
My Wi-Fi hub has recently been switching my 2.4G channel to 6 every night. This seems rather presumptuous of it. I was rather hoping it might confess to this in the logs, but unfortunately I have over a thousand pages of logs that can only be navigated one page at a time, can't be cleared, and, most bizarrely, are sorted on the day of the month so start with 31st, leaving my current logs somewhere around page 1000 - a very long standing bug.
A trawl of this forum suggests that this might be some 'optimisation' technology at work that I didn't know existed. If so it isn't being helpful as it is moving my Wi-Fi from the fixed channel specifically chosen to avoid interfering with my Zigbee mesh, to one that is slap bang on top of it. Coincidentally that is also the busiest channel at the moment, by some distance. It isn't clear how any optimisation can usefully work without my input to better inform it, as if not being switched to 'auto' wasn't a big enough clue.
Please turn it off on my line.
Over the past couple of days we have been having issues with OneDrive/Sharepoint syncing/freezing. If we try to browse to our Sharepoint site we get a DNS error. Today have narrowed this down to a DNS issue on the router. We are using the TalkTalk provided DNS servers:
79.79.79.77
79.79.79.78
So I changed this to 8.8.8.8 for the primary on the router and we can now access the site again.
The router is: HG635
Don't think these DNS servers are the Spam filtering servers so I presume this should be fine.
Don't really want to use Google DNS, would prefer to use TalkTalk.
I am having issues since my new router has been installed using Cisco VPN (both Anyconnection and the older version). It works fine when I use my mobile phone as a hotspot, but if I use when connected wired or wireless to the router it gives an error as it cannot initiate any VPN service. Can anyone advise on how I can overcome this issue; I have seen lots of threads but none seem to contain a solution? I have tried setting my machine in the DMZ but this had no effect, seems to be something on the ISP side.
Hardware is: FAST5364 3.00
Software is:SG4K10002808t
My internet has been cutting out a lot recently and its confirmed unstable on the TalkTalk Service centre dashboard
""Our health check shows that your internet has been disconnecting""
I know its not my Router or the WiFi as that never turns off it just has no internet connection, and the internet light goes off/orange on my router and the WiFi stays broadcasting.
Something somewhere between my home and the cabinet or further is causing disconnects which happen at similar times of the evening or randomly during the day on odd occasions.
Please try and sort this as its so inconvenient when trying to use the internet in the evenings its getting ridiculous now.
For around 2 weeks my fibre has been slowing, it got to the point where the service status was stating i was only receiving 9mb instead of the advertised 35-40, so i spoke to the chat team who informed me my router was faulty. The new router arrived on monday and i installed it straight away still no improvement infact it is getting worse it states i am receiving 5mb on the service status.
how ever when i do my own independent speed checks im lucky to be receiving 3mb down
now the chat team keep stating it has a transitional period with a new router but the speeds should not be like this at all. The fibre may aswell be none existent in my house. They have multiple test on my lines and there are no faults. but why should i have to pay for a service of this poor standard. how would they like it if they had to work with conditions like this or in their own home!!
This is beyond a joke!!
Hi - Id like to set a third party DNS with my new WIFI hub. Looking on the community there are instructions on how to do this but they dont seem applicable to my router. Ive attached a screenshot of the instructions and can follow them until instruction 5 when I cannot find how to select the "TalkTalk Wifi Hub" or the "DNS" tab. Also attached a screenshot of the advanced settings on my router.
Perhaps my router's firmware needs updating?
Back in November 2019 I upgraded to faster fibre boost which at the time took my router from a 40/10 sync up to a 80/20 sync
Back then I posted a healthy speed test of 74.5/18.8mbps speed test and the router since at almost a perfect 80/20 https://community.talktalk.co.uk/t5/Fibre-Broadband/Speed-boost-upgrade-but-no-speed-boost-Please-help/m-p/2429762#M241563
So now I still have a healthy 80/20 sync but the difference is the actual download speed is strikingly close to 40/10 speed. I am unsure of when this change occurred, could be 1 week or 2 weeks ago as I don't constantly monitor the speed. BUT what I am sure of is that a 40/10 cap has been imposed.
The question is why? and is it temporary? Please let me know.
I know my usage has been quite heavy recently could this be a reason for the cap?
Below I've included a screenshot of the actual router sync speed and a screenshot of a TT speed test
good morning , for the last days /weeks my speed has been dropping and now seems to have settled at less than half what it was and should be .
my router shows 80/20 but i am getting 35/15 can someone look into this for me as nothing has changed with my setup .
thanks SG
I was offered £ 100 credit to my account when I joined in May 2019 and the email said it will be credited in 48 hours. The customer support person never mentioned it will be in the form of AWIN voucher. When I contacted customer service again when the credit did not reflect in my account, the support person told that it will be in form of AWIN voucher and it will be credited in 90 days. I sent many emails to AWIN requesting the voucher at the email address provided by customer service person but did not get any response. I have been waiting for this voucher for 8 months now. I feel cheated and can not recommend TalkTalk to anyone.
Hello,
I've had to get rid of the provided TalkTalk router as it doesn't support bridge mode. I need bridge mode as I want my Sophos XG to handle all inbound/outbound traffic.
I'm now using a Draytek 2860 which works fine on its own - the WAN connection is stable. However, as soon as I enable bridge mode the WAN drops around every 15 minutes.It does reconnect without having to reboot.
The Draytek is setup in MPoA Bridge Mode, VLAN tagged as 101 and MTU set as 1500.
Any ideas?
Several issues!
First off, my main problem is my Sagemcom modem llights seem to be going a solid orange a lot, after flashing orange and blue, and then losing connection. It's spent the whole night offline in addition. I can confirm my phone line had a dial tone. It seems to be ok at the moment, but would I be able to get a new modem for testing? I'm out of mobile data and our gas central heating is reliant on having an internet connection, and I'm concerned it will happen again. The speed I'm connected at at the moment seems slower than normal, too.
Secondly, I've had to create a new forum account to send this message. I haven't amended my previous account details, but it was set up a long time ago, and now it won't accept my password as it keeps saying it needs to have an uppercase letter. This same password worked fine before, but now all I get is this message. I've tried requesting a new password, but nothing ever turns up in my mailbox (or spam folder). I know it's the correct email address as I have other messages from the forum still in there, from ages ago.
Thirdly, I sent your help centre a message using the internal chat system of the app. The message sent fine. I had a notification on my phone this morning from "Faith", asking for account details, which I went to type in, but now it won't connect to the chat facility; it just says "connecting", and appears to be stuck in an eternal loop. I've reset my phone, and tried repeatedly but it still won't connect. I've just now had another notification on my phone from Faith, saying as I've not replied, my help request will be closed.
I feel somewhat salty over this 🙂
I've added my name and number to my profile as requested.
Any ideas? Thanks.
I have tried to deal with it using your live chat - which doesn't work.
I have tried to deal with it using a voice call, which refuses to let me speak to someone, but instead kicks me into some half-arsed SMS based procedure which costs me money, also doesn't work and fails at the point of connecting the voice call I wanted in the first place.
And so I post here - as the only functioning facility currently available to me - to ask why my download speed is gradually dropping off from mid 60 mb/sec to mid 50s over the last week or so, and what will be done about it - as it is not satisfactory.
Customer service and support with talktalk seems to be becoming more and more pathetic with each passing month it is now at the point of farce - and I'm frankly sick of it.
I recently renewed my contract and want the service level I agreed to, and duly expect.
I have taken all steps to check my setup here and everything is the same as was when I was receiving the higher speeds - nothing has changed.
Hi,
I am moving home shortly and wish to transfer my services. Unfortunately my new address is not showing up on the Openreach availability checker and throws up an error on the TalkTalk address finder.
I believe an ORDI request has to be sent to Openreach to update their database.
Any assistance in moving this forward would be grateful.
Regards
bogenbroom
