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please update my HG633 router to latest firmware (v1.16t ?) to solve my VPN Connection issues

February 29, 2016, 5:38 am
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Hello there,

 

Having googled the problem after having TalkTalk support say they can't support VPN, and finding that it can be done through the community pages, please could I have my router flashed to the latest firmware so I can connect my work iPad to the VPN.

Is it v1.16 ? .... I've seen another post that says v1.17t was flashed to someone's HG633 router.

I've established it's not the iPad as I can connect to VPN via a mobile hotspot.

 

My Community profile has the landline number on it, is that all i need to do ?

 

Thanks very much in advance,

 

John 

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not conected to internet need a occ to look at it asp

February 29, 2016, 5:34 am
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I had a good concoction since joining with full speeds and no disconnects now the internet wont connect.

I saw a openrach van outside the cabinet when it went off but now its been 4 hours and they gone modem stile wont connect.

It was working fine it just went off and wont connect can a occ look at it please.

 

00:00:33 01/01/2010SystemNoticeDSL connection is inactive.
00:00:34 01/01/2010SecurityWarningACCEPT UDP SAMBA Request

 

Internet Connection

 

DSL synchronization status:
No signal
Connection status:
Idle
WAN IP Address:
None
Primary DNS Server:
None
Secondary DNS Server:
None

Line Quality

 

Upstream line rate (kbit/s):
0
Downstream line rate (kbit/s):
0
Upstream noise safety coefficient (dB):
0
Downstream noise safety coefficient (dB):
0
Line standard:
 
Upstream line attenuation (dB):
0
Downstream line attenuation (dB):
0
Upstream output power (dBm):
0
Downstream output power (dBm):
0
DSL up-time:
 
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superfast broadband

February 29, 2016, 7:50 am
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Hi been with talktalk along time now have had no issues until now, my superfast broadband is now superslow,i have reported it several times keep getting told wait 48 to 72 hours... as anyone else had this problem and does it get solved.

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Sneaky speed control?

February 29, 2016, 8:50 am
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I reported a fault last month and it was fixed by bt openreach engineers days ago. I thought i can have a stable, fast fibre connection now. However i found that in the past a few days the download speed keeps changing.
I had a speed of 35mb/s the first day. Then the next day i found there was a reconnection during the night and speed drops to around 12mb/s. Reset the router seemed fixed the issue but it just keeps happening. The downstream line rate shown by router changes from time to time which reflects the download speed quite well.

Please someone explain to me why is this happening and how can it be fixed. I was expecting a fast internet with stable speed when i moved to talktalk fibre but quite disappointed so far
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VPN HG633

February 29, 2016, 11:03 am
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Can I please have the firmware update on my HG633 router so that I am able to use a VPN. As it stands I cant use a VPN and wish to do so. 

 

Thanks 

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internet light red...

February 29, 2016, 11:38 am
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But the rest are green. Been like it for days now. Added a phone to the light and a few days after the light went red and has stayed constantly on ever since. Have tried disconnecting but no luck !!!
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HG633 Slow Wifi

February 29, 2016, 12:04 pm
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Hello.  I am at the end of my teether with talktalk.

I have the HG633 and I am on the large fibre. 

I originally received speeds of upto 80mb.  

My speed dropped off to 20-30mb all the time.  The speeds are the same wired and wirless.

I have tried everything i can think of. (I am a technicinan my self)

I have had a brightspark out from Qube to give me a new HG633 router and nothing changed. He said the fault was with the BT Line but no one has been in touch. I have spoke to talktalk numerous times to be told they closed the case... id love to know why when they dont fix errors.

I ended up in an argument with one of there tech service people on the phone. He claimed there was zero faults on my line and it was internal wiring issue.

I have tried new modem lines. Moving the device. Changing the channel. Nothing works.

I pluggged my line directly into a microfilter and into the master sockets test socket internally. My speeds went from 20mb to 30-50mb. still not up to speed. but better than before. Talktalk will not take responsibility for this. 

I have attatched some images from my routers maintanence if this helps. 

I was going to buy a second hand bt hub 4 and connect it up and bin the HG633  

 

 I ALSO NOTICE THAT TALKTALK TAKE ZERO NOTICE OF CUSTOMERS AS LONG AS THEY GET MONEY AND HOW MANY COMPLAINTS ARE IN THIS FORUM ABOUT THE HG633 OR FIBRE LARGE NOT AT FULL SPEED.....

 

 

 

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my speed has almost halfed

March 1, 2016, 3:17 am
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hi

 

my speed over the last few days is getting worse its gone from around 60mb down to 36mb

upload has stayed the same at around 10mb

tried reboots. pluging into master socket and direct into the modem and its still the same

also having the odd drop in connection too

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how can I find how to set up fiber connect can you help pleas.

March 1, 2016, 5:51 am
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 I wont to check up to find the setup fof fiber wiar leas. allso I will have the settings for a nuther time. thank you J. J. Benge

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Medium Fibre Line speed slow when max line speed high

March 1, 2016, 9:32 am
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I have a ticket raised for this but as it was like wading through treacle I thouht I would get the community view.

 

For the past few weeks my actual speed has been getting slower and it's now 0.8M up and 15M down with interleaving. However the router stats show a potential max up stream rate of 18M and 75M down! and I'm not sure how to interpret the noise figures

 

I've concluded that the Openreach DLM is throttling this for some reason but how you get this solved is proving difficult especilally as the support line ask everything but the relevant question.

 

 

Can anyone help?

 

 

DSL synchronization status :

Up
Connection status :
Showtime
Upstream line rate (kbit/s) :
800
Downstream line rate (kbit/s) :
14999
Maximum upstream rate (kbit/s) :
18225
Maximum downstream rate (kbit/s) :
75476
Upstream noise safety coefficient (dB) :
20.2
Downstream noise safety coefficient (dB) :
17.7
Upstream interleave depth :
37
Downstream interleave depth :
1724
Line standard :
VDSL2
Upstream line attenuation (dB) :
0.4
Downstream line attenuation (dB) :
10.6
Upstream output power (dBm) :
5.5
Downstream output power (dBm) :
13.8
Channel type :
Interleaved
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Are these good router stats for HG633

March 1, 2016, 11:24 am
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Hi

My fibre broadband gone live today for medium fibre package but noise margins look high or these are normal for fibre broadband? Thanks



Line Quality


Upstream line rate (kbit/s): 1999

Downstream line rate (kbit/s): 39997

Upstream noise safety coefficient (dB): 29.7

Downstream noise safety coefficient (dB): 18.5

Upstream interleave depth: 1

Downstream interleave depth: 1

Line standard: VDSL2

Upstream line attenuation (dB): 4.8

Downstream line attenuation (dB): 9

Upstream output power (dBm): 6.5

Downstream output power (dBm): 11.2

Channel type: Fast

DSL up-time: 0 days 8 hours 56 minutes 44 seconds

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HG633-speed drop, also can firmware be upgraded as vpn is awful connecting to work

March 1, 2016, 2:23 pm
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Hi,

 

My connection used to run about 70meg, noticed slowed at bit.

do these stats seem ok?

 

makes me think I'd be better on fibre medium?

Product type:
HG633
Device ID:
00E0FC-C4R8W15216004508
Hardware version:
H.1.01
Software version:
v1.15t
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Constant connection loss

March 1, 2016, 11:07 pm
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It is some time since I have had to resort to the Forum, but it was good for me last time, here`s hoping.

 

I moved to `fibre and copper` medium about 18 months ago and, given the distance to the cabinet, was pleased with both the speed and reliability I received. Upload 1.8mbps – download 32 to 34mbps. Only loss of connection due to maintenance, usually early Monday mornings. One happy TalkTalk customer – then 2016 hit.

 

Early January the router regularly started losing connection and on each occasion would reboot. Sometimes hours would pass between reboots, sometimes minutes, sometimes seconds. On occasion the reboot would revert the router back to factory settings losing port forwarding and static settings. The speed dropped gradually over this time by twothirds. The system quickly become unusable. I contacted Customer Support and went through all normal tests - no joy – BrightSparks engineer booked for earliest appointment a wait of THREE WEEKS (already one months service lost.)

Six days before the engineers visit the router settled – no connection losses and speeds back to almost normal. I made my first mistake – the day before the engineers visit I cancelled to avoid any cost – within three hours of that cancellation call the problem returned.

 

My second call to Customer Support – a second BrightSparks appointment with another wait of THREE WEEKS and a warning of not to cancel (a second months service lost and no compensation offered).

 

The problem continued – the engineer visited and pronounced the router and house setup okay, he thought OpenReach may be responsible. The problem continued until on Saturday 27th February the connection would not stay up for more than a few seconds and the router spent the whole day rebooting.

 

On Sunday, 28th February the router managed to connect and has only lost connection once to date. The problem now is the speed which appears fixed to – 23mbps down and 0.6mbps up (a third download speed and twothirds upload speed lost).

 

Can anything be done or do I need to start considering other options?

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Dynamic IP is no more... and wifi issues HG635

March 2, 2016, 3:24 am
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Right.

 

I'm experiencing some weird issues with HG635. I'm on fibre large (if it helps  with anything)

 

1 - reported a fault at the end of january

2 - TWO engineers visit (one from talk talk reported fault on the line, one from openreach did fibre reset) it took a month to sort out, last engineer visit was last monday

3 - Broadband connection seemed fine for 30 mins after openreach enginner left. and then...

 

No one fiddled with my router settings, but somehow I lost 2.4Ghz band, and only 5Ghz was working, it lasted for 2 days. (I could not even see my router on wireless devices list, using 2.4Ghz laptop)

After that, 2.4Ghz was back but...Every time I'm trying to use it for something more than low profile web browsing (youtube is no-no) router is dropping a connection.

Ok. I did restart router (after 30 mins of waiting), and it's same. I cannot even do a speed test, because connection drops right away (I cannot even go into router options via wifi after connection is lost)

 

Strangest thing is - if connected via cable to router, connection seems to be stable, I can perform speed test etc. (well. it drops connection after some time, but still it's better than wifi)

 

Is router playing pranks on me?

 

 

Another thing I noticed. For over a month my IP did not change. I thought I was supposed to have dynamic IP, so everytime my router disconnects and connects back, or is being turned off for some time, I should get IP which should be different from last one.

But I'm getting same IP address all the time.

Did something changed on talk talk' side?

 

Those below also stays same all the time, along with my IP

Primary DNS Server: 62.24.134.5
Secondary DNS Server:78.151.236.4

 

All was tested on different devices at my home, results are same.

Phoned talk talk, and they will send replacement router, but not HG635 as I'm having now. It's supposed to be HG633 or something.

Will that sort IP issues, or its totally different thing?

 
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Is talktalk Fibre Medium worth the bother as there are lots of problems listed here?

March 2, 2016, 3:28 am
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I am interested in upgrading to Fibre and am currently getting 10 Mb/s download and 1.02 upload using standard broadband unlimited on an HG533 Router.
Looking at the community Boards there appears to be lots of problems and Talktalk, as usual appear not to be interested?
So is it worth the bother and does anyone know what has happened to Talktalk’s Fibre offer of 18 month contract with 12 months free then £10/month?

 

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WPS being turned back on??

March 2, 2016, 5:21 am
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Hi all, looking for some help if poss i've had fibre for the past couple of months using the supplied Huawei HG633 router i,ve noticed in the past couple of weeks that my WIFI network has been accessed by another user( An andriod phone). I know this by going into my router via the 192.168.1.1 web page and as i've renamed all the devices in my home so it stands out, i've removed it but it has came back again. I disabled the WPS feature as i've heard how easily it can be hacked only to go back in at a later date to find it enabled again!! Is this a weak spot with these routers i wonder? Any advice would be greatly appreciated Smile  

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No Internet connection

March 2, 2016, 6:18 am
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Hi,

Around 2 hours ago I lost Internet connection. I tried the usual rebooting if the router and still not up. I found that dsl is synced but it just doesn't connect to the talktalk network to get an IP etc. Phone line is fine too so seems to me that equipment and line are ok.

I've called talktalk support twice now who were less than helpful. basically asked me if the Internet light on the router is red, whether I'm on a laptop or desktop and what version of windows I'm running - then ran a line test and said that there were no errors on the line and said that an engineer visit is required - earliest appointment in 10 days time !

As I said before and tried to explain to them, phone line is fine and dsl does sync so it seems to be a talktalk network issue

In the past I've had much better luck here with any issues I've had, is there anyone who can check on this to see if there is anything you can do? I work from home and having no Internet connection for 10 days to wait for an engineer to come out to say the line and equipment are fine is not an appealing prospect.

Any help or advise would be much appreciated , let me know if you need any further info.

Thanks
Chris
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hg633 loss of network

March 2, 2016, 11:12 am
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Hello.  I have recently upgraded to fibre and got a new hg633 router.  I'm generally very happy with it, but I have an odd infuriating problem.  Two of my laptops running windows 10 support 5Ghz wifi and run fine at this speed until they go into sleep or hibernation.  When they wake up they cannot connect to the network until I restart the router.  I can't ping the network.  Resetting the network controller in the PCs has no effect.  They work fine on the 2.4 Ghz channel.  I also have a tablet which runs on the 5GHZ channel with no problem.  Has anyone  got any ideas as to what may be the problem?

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Crashing when downloading at full speed

March 2, 2016, 12:58 pm
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I mainly use my PC as a full multimedia device, downloading movies, games among other things. I have a speedtest download speed of 70-75 mbps so there isnt anything wrong with the overall speed of the broadband, however when downloading a file at full speed through a torrent client or on steam in which I used to get a speed of around 7-9 download, the talktalk supplied router either crashes or the internet simply gets throttled. The latter is most likely the case because if the speed is capped below the amount it tends to not stop. Once the router is restarted(no 30 second wait just simply off and on again imediately) it comes back on and works again, however if i dont cap the speed around a minute later the same thing occurs. Does anyone know a fix or possible fixes for such error.

 

-Ronaldo

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no internet

March 2, 2016, 4:04 pm
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Hello today i came back from hospital to find the internet not working, i checked the super router and all the lights where green apart from the internet which was red. I phoned cus service and followed the promps of switching off for 30mins ect but still no joy and the second time they couldn't solve it ! At the time i could not check the land line because i did not have a phone but after finding one the line works fine and i can make calls, now its been about 10hs with no internet, please can someone help as its stressful enough being back from hosp, you have my mob and details to contact me on file thanks
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