can any one help , my broadband has slowed to 15mbps and i have no dialing tone , been like it for a week now
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phone problems
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No internet for nearly a month
i switched to talk talk back in Feb and had a go live date of 16th February for phone and fibre broadband.
the phone line was activated after a down time of a few hours, however the fibre is still not active weeks later, I keep getting fobbed off with them saying it is BT open reach who need to fix it as there is an open exception on the line and they can't appoint the service.
i have had fibre service for years with BT and then Sky with no problem, switched to talk talk for the great price and no service at all. The latest resolution suggestion they have said is the order can't be fulfilled so it needs to be cancelled and reordered which will take at least another 10 days. I rely on the Internet at home and am pretty upset at the shocking inability to connect me to the Internet.
Is is this standard practice to give up after a month of no connection and just tell me I have to cancel and re-order, what difference would that make as I can't understand it.
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Need help with internet
I've been with talk talk for sometime now and not had any problems... until now. My internet has become very poor and loading webpages on pc/laptop is riduclously slow, playing on xbox live is now impossible as I'm unable to connect. I've tried the chat but I was talking to a wall. Reset the box, turned it of for half an hour ect but no improvments.
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TalkTalk Super Router Unable to Use
Hello, I've had a TalkTalk Super Router for some time now with minimal problems, but yesterday when I came back I found that I could connect to it easily, but I found myself unable to browse the Internet.
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What's the difference between "Downstream line rate" vs "Maximum downstream rate"
Just a quick question.
What's the difference between "Downstream line rate" vs "Maximum downstream rate" and would I ever be able to achieve that "Maximum" sometime in the future?
Thanks.
Here's a picture of what my router is telling me.
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Why is upload speed limited to 2mbs?
Hi - I've switched from Sky Medium Fibre to the TalkTalk Medium because of the price. BUT with Sky I had 38mbs download and 10mbs upload. I was told that would be the same if I switched. Clearly this is not true! So - why have you limitted it to 2mbs? My router says that I have at least approx. 40mbs available....
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Speed test
Having got fibre a few days ago, I thought I would try a speed test.
But the TalkTalk speed test just won't do anything with Chrome on my Mac running El Capitan, unless some extension is interfering.
I have to use Chrome (and the Mac, not my iPad) as it is the only browser I have running Flash. I refuse to have Flash separately installed because of its insecurity.
Other speed tests work fine, don't show quite as high a speed as I would hope, but that is almost certainly down to my wireless connection, the figures on the router seem fine. By the way, the router figures are stated as being kbits/sec, but I assume this is a typo, as they seem to actually mean Mbits/s.
Unfortunately, since I got fibre but very possibly just a coincidence, I am having trouble with email, especially sending from my Mac through smpt.office365.com, which is needed for my college account. I have posted in the Email forum, so this problem does not need a reply here, but I would be glad if anyone with insight could respond there.
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Internet incredibly unreliable
I have been a talk talk customer for 1 month. I have had
- 5 hours on the phone
- 2 engineer callouts
My landline is noisy again and my internet drops out 5-10 times a day STILL. This has started again today after I told them it was fixed earlier this week.
Customer service is appalling. Service is appalling. Cannot get my services fixed and reliable.
I am stuck in a contract for 18 months that I wish I had never signed up for.
Joke of a company.
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intermitteny
Hello,
we've been using your super powered broadband for a while now and it's been intermittent since we purcharsed it, although the level of the intermittency changed during the time we used the internet.
So past few days we've been attacked by it very strongly, which means that the internet connection completely drops for a few seconds every 30 seconds which makes me unable to play or stream properly. This is the second router that has been sent by you, an engineer has already come who said that he changed some settings which lowered the intermittency to the point that i was able to play a game, but not smoothly without any issues(the intermitency still occured every 2-5 minutes). I am really desperate about the whole issue since nobody answered my last thread and i am quiet hopeless after so many phone calls i have had with you.
Can somebody please help please ?
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RUTH NlCHOLSON: PlSS, SHlT and VOMlIT
RUTH NlCHOLSON: PlSS, SHlT and VOMlT Ruth you piece of SHlT! We have warned you many times and you still treat us like your personal slaves. Do you think this is a joke? Do you think you can do everything with us, just because you have more experience or feel like it? Everybody at Talk Talk must know what you are doing to us.
Please, when you see us at work, just talk with us, ask us about Ruth. Ask us how she treats us. Ask us what we have to endure day in day out. Please don't ignore this message.
We suffered enough..............
Please, when you see us at work, just talk with us, ask us about Ruth. Ask us how she treats us. Ask us what we have to endure day in day out. Please don't ignore this message.
We suffered enough..............
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I'm paying for 38mb of speed but I'm only getting 3mb any help as this has been going on for months.
been getting slow speed now for monrhs now.phoned cusomer service but dont seem to know what there doing any help please.
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Slow broadband, router issues
Hello!
I am a TalkTalk customer almost a year. Im paying for 40mbps line but actually getting only 30mbps on wired and up to 20mbps on wireless. I believe this is a router issue. I got huawei hg633. Streaming over lan also barely can work. When im streaming movies from pc to xbox files over 1.4gb are getting laggy.
DSL synchronization status:
Up
Connection status:
Showtime
Upstream line rate (kbit/s):
2000
Downstream line rate (kbit/s):
39997
Maximum upstream rate (kbit/s):
27673
Maximum downstream rate (kbit/s):
113492
Upstream noise safety coefficient (dB):
31
Downstream noise safety coefficient (dB):
21.8
Upstream interleave depth:
1
Downstream interleave depth:
1
Line standard:
VDSL2
Upstream line attenuation (dB):
0.1
Downstream line attenuation (dB):
2.1
Upstream output power (dBm):
-6.5
Downstream output power (dBm):
13.3
Channel type:
Fast
DSL up-time:
3 days 0 hours 49 minutes 44 second
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Upgraded to fibre large, speeds were fine and stable at max rate now they've dropped.
Hi all, first time post. I recently upgraded to fibre large from fibre medium, the line tests showed I could get speeds between 52mb-68mb and in the chat with a talktalk sales advisor I was assured it would be around 63mb. When the fibre large went active my speeds increased to 53mb. Which I was told would increase over the next few days. After looking on my router's statistics the max rate is 53000 and the current rate was 53000 too for a few days.
However in the past few days it's now dropped off to 44-45000 current rate while the max rate has remained the same, could an OCE please have a look as I have tried everything to get the speeds back to 53mb let alone the 63mb I was assured of when I signed up and committed to a new contract.
However in the past few days it's now dropped off to 44-45000 current rate while the max rate has remained the same, could an OCE please have a look as I have tried everything to get the speeds back to 53mb let alone the 63mb I was assured of when I signed up and committed to a new contract.
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How do I get TalkTalk to replace faulty HG635 super router
I have just spent a wasted morning with the tech helpline trying to get a resolution to an obvious fault with my Router, they made me unplug and test everything that I had already tested.
The problem is the Wi Fi is cycling on and off, my smart TV tells me my connection is on and then off about every 5 seconds, I cannot access my router for more than 5 seconds after login before being taken back to the login page. the connection using ethernet cable is solid although I still have the same login problem with the router.
Tech help refuse to send me a router to test suggesting I borrow one from a Friend or Neighbour!!!
Anyone else had this issue ?
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Contacting TalkTalk technicians in the UK
I live in a former black spot area. Speed is now 1.25 at its best. Has been 0.46 at its worst.
There are around two dozen homes here that would dearly love to have fibre and just one mile away there is a cabinet that enables the residents there to access fibre broadband.
BT do not seem to care whether we can get on line or not though we still get mail offering special terms and "high speeds".
Lately a neighbour asked whether I would contact Talk Talk to check the line for suitability for the “Faster Broadband, 3 - 6mb” BT have mentioned to him.
I have spoken to people in India and, although they have been really helpful I wonder if there is someone closer to home, and to BT (!!), who could lean on them a bit.
Small rural areas are being given fibre broadband and yet here is a large cluster of homes who cannot get a speed above 1.25. Many are people who work from home and would jump at the first server to offer higher speeds.
Is there anyone here I can "speak" to, please, by e-mail or live chat preferably, as I am slightly deaf.
My THANKS in advance.
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keep being asked to return router/youview box
i keep getting letters to return my router and now my you veiw box can you tell me why.i av just had fibre broadband and a new router .
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Med Fibre speed now worse than ADSL prior to upgrade - please help
Hi
I upgraded from my ADSL speed in Jan 16 i was getting 13-16MB on ave
when i first upgraded to med fibre all was good i noticed that every few weeks it would slow down so i restarted the router and speed went back up but lately it doesnt matter that i have restarted the router the speed is not good, i have run some tests and they have been consistent at around 8000-10000 Kbits i ran an initial test tonight see below and will run again and post can some one please have a look at my settings to confirm that there is nothing wrong as i cant see how i can go from a prefectly stable ADSL connection to a fibre connection that is pretty rubbish to be honest. i used talktalk speed checker
14/03/2016 @ 21:00
We recorded your speed as
Download 8063 KBits/s (1007.875 KBytes/s)
Upload 1899 KBits/s (237.375 KBytes/s)
the filter is in the master socket, the speeds are identical for both fixed and wireless that i am getting nohing else was running when i ran the test.
i have updated my profile with the relevant info. The router is the talktalk supplied HG633 and is at current firmware.
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New fibre customer - broadband hasn't worked since installed.
Hi, I'm new here, so hopefully someone can help. Last Tuesday, I had a new master socket installed, and hooked up my router to it. Initially, I was connected via a copper connection to the exchange, and all was working well for four hours. Then, in the evening, there was an interruption to my service. I was expecting this, as I had been told that it would happen when the engineer was changing me over to a fibre connection. Around half an hour after it went off, I received a notification on my phone that my fibre was now live. Problem was, it wasn't, and still isn't, despite a visit from another engineer on Thurdsay. Initially, the router didn't seem to be connecting to the exchange, but that is no longer the case now as far as I can see. When I look at the router status pages, it does indeed seem to be connected, but it is not being authenticated, and therefore not being assigned an IP address. After several calls to TalkTalk support, I seem to be no further forward. I've now been sent a bill for the installation, line rental and router delivery, but I still have no service. As you can imagine, I'm not very happy with TalkTalk. I'm on the verge of returning the router to them and walking away. Hopefully, someone here can help before it gets to that stage...
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How Long Do Pages Take To Load For You?
I'm on the Fibre Medium product and speed tests show a good 36 Mbps (ping 28). Generally things are fine, I can download large files in minutes but there are two persistent things that bother me and I'm wondering if these are normal for other internet users in gereral, or TT customers, or if it's just me.
1. Every so often (can be several times a day) after surfing round for a while I will click a link or enter a url and the page won't load at all. It will hang and whilst it hangs all other web traffic stops. When I say all traffic stops I mean any other tabs open for different websites that were fine until that second, suddenly become unreactive. If i have a second or third device connected at the same time all traffic to that computer also stops as well. Basically it is as if the internet pipe coming into the house gets blocked by the hanging page. If I wait (between 30 seconds and a couple of minutes) the blockage clears and traffic starts again. If I kill the original problem page the blockage clears much faster.
2. Some web pages, particularly newspaper sites, take ages to fully load. The headline comes in quickly but the spinning circle to show the page hasn't finished loading keeps spinning for minutes. Here's a random example from the Mirror http://www.mirror.co.uk/news/weird-news/embarrassing-mistake-side-state-art-7557962 but the experience is the same across many other websites.
I don't have any adblocking or virus protection software that could be slowing pages down and the the experience is the same on a Windows 10 machine, a Chromebook or Android devices. I have tried several DNS settings including the standard TT with the HG633, but I now use Google. These issues are not a massive problem but they are fairly annoying. What are other customer experiences in this area?
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internet disconnects
My Fibre large connection keeps dropping off throught the day. It occurs on any day ant any time. It can happen 10 times a day. I have seen other comments on the forum with the same problem.
I have 2 routers and both do the same no matter what. I did notice once that my phone/landline had a message 'check line' on it but that was only once. Phone works fine otherwise.
Any help would be greatly appreciated.
Cheers
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