Hi,
My fibre connection seems to drop every day, perhaps twice some days, usually in the evening. I then have to log into the router where I notice the DSL status is stuck on initialising. I then have to reset the router and 3 minutes later im back online.
This is very inconvenient, is it possible to lower my profile (decrease speed slightly and increase stability?) Im currently getting about 12mb and wouldnt mind if it went down a couple mb for increased stability.
thanks,
hi can i have a new router as mine is not working as good as it used to it is haveing trouble geting a ip from router
Hi. An engineer has been at my flat and tried to change the router for new one but the same result. My internet speed is up to 22mbs on 38mb fibre. How can i get it solved? If i am getting half speed internet and any of mobile apps (talk2go or my talktalk) does not work, should i pay third of the price as well? I think that will be fair but i am paying full price.
Hi. Thought I'd seen an acknowledged problem through browsing the message boards, but a fruitless hour on the phone to the talk-talk technical support line I am stuck. I recently upgraded to fibre broadband at home, and with it came a new router. Since this time my internet connection is ok. Still not as good as I'd hoped with regular times I can't access content on my smart TV, but that's not the big issue I have right now. I regularly work from home, and use a VPN connection to securely access my employers server data. Until now....... When I connect the VPN I lose all internet connectivity, and cannot access my work network content. Disconnect the VPN and Internet access is restored. Helpline did no good, suggesting I need to upgrade to a business account. Wrong, surely? Phone line help are stating they cannot help, but I believe other people with this problem have been helped.
Hello
Could someone please take a look at the quality of my connection?
In the last few weeks, I've suffered from dropped connections, and very slow speeds. Some speed tests have shown a very high ping of over 100ms, and download speeds of 1.4mb, but then other speed tests have shown a more regular ping of 30ms, and download speeds of between 25 and 35mb (still a large difference).
The connection seems to be deteriorating or becoming more volatile as time has passed.
Can someone help please? Let me know what information you require.
Hi,
Would someone be so kind as to tell me what is the latest firmware version for the Huawei HG633 router.
I have noticed that mine seems to be stuck at ver. 1.15t. Is this the correct version? If not how do I go about updating?
Thank you
Hi,
It seems my download rate is that of the package below rather than superpowered. I can't get any downloads to push over the 39Mb/s.
I've tried restarting the router and leaving it unplugged for a while with no luck.
i've been with talk talk a matter of a few weeks coming over from sky where the customer service was great ,i've already had huge problems with speed and internet dropping (33MB down when i was quoted 76MB down and i could be watching netflix and the phones on the WiFi would loose all internet access). i've had a engineer turn up at my door when i was asleep because i wasn't notified for the visit . in the terms and conditions of the visit agreement it was said ''i could pay out a £65 charge if i missed the appointment or if there was a fault found in my home''.This is awful to hear when i only work 25 hours a week and got the deal because it was cheep for what it was..... if there is a fault, it is with your equipment or with the socket/line .... i am only using what you have sent me. i am so disappointed to see a great deal ruined by poor management and customer service advisers.
Hello all. Had fibre large from May 2014 and got speeds of around 73-76mb all of a sudden it's now like it's capped at 60. The metre doesn't struggle at all to go above or below 60 and it's just locked there.
Any help to get back the full speed would be nice and it's obviously not because it's "up to 76" since we was near on getting that for the past 2 years.
Thanks
https://gyazo.com/7eebc57b94c8eb3bdd18a658036acd2b<----- Speeds
https://gyazo.com/aacf1f0332ee7590783d331bede63e7f<---- Dates
I'm having issues with my wireless connections and need help. From reading other posts this does look like a bleak topic, but it is not acceptable service from the equipment.
Background -
Converted to TalkTalk fibre from BT. Issues with the install from an Admin perspective, but once installed worked fine. This was with a HG635 unit. Solid 40mb line (uppload 2mb), with good 20mb+ wireless performance on both bands throughout the house.
I live in a detached house and can only just pick up some other networks at extemities of the house at -90 db or less. So wifi network congestion is not an issue!
Issue -
A month ago the wireless performance dropped to at best 1.8mb. The fixed line connections were still solid 30+mb, so this indicated a wireless issue. There was no issue before and nothing in the house had changed when issue started (no new equipment, wireless items or general items that will affect performance).
I completed checks and found the router even with equipment at 1m distance was achieving -70db, so again pointing the issue at the wireless element of the router. This was backed by horrendous wireless statistics errors.
The performance basicly meant that browsing on any wireless device was useless. Facebook wouldn't load video, so ittle change of doing anything beyond this!
I raised a fault and an engineer came out yesterday. He changed the router to a new one (HG633) and this has improved the singal strength (now achieving 50-60db) but the download performance is still 1.8mb at best. There is also still high wireless errors. 14,300 errors and 38,000 discards at 5G in 24 hours.
Point for note the upload speed is still 1.8mb.
I've tried every concevable thing to me - changing the channels (all with no change as expected based on lack of any other networs interfering), moving router, turning off other deivces, moving cordless phones, removing coresless phones, turning of microwave, etc. all to no avail.
I set up another device to act as a temporary access point fed from the router (don't have another router capable of acting as both modem and router) and this acheived suitable performance 20mb (this is an older device on b/g standard) which again points at the TT HG router as the issue if a legacy device can achieve 10x better results with quick throw it in test set up.
Can someone please contact me to progress the issue or raise a formal complaint as this is not an acceptable service being recieved.
Thanks,
Mark
Hi,
Been with Talktalk for ages, and always been pretty happy with things.
Fibre became available in my area a few months ago, so I recently decided to upgrade to "Superpowered Fibre"
There was a deal available with TT, so I just upgraded, looking forward to new improved download speed etc.
I can't find my order confirmation letter, but have my confirmed go live date email- this doesn't confirm my estimated speeds?
Long story short- I only get 19meg, which turns out to be the maximum my line can handle.
I only found this out after doing some researchafter the fact (silly me) and BT describe my available service as being "faster broadband"
At no point do I recollect TT making this quite important fact known to me, and if they had, would i have upgraded from my old adsl 8ish meg service, especially when I read even the Government see superfast as being a minimum of 24meg....
For several months I have had an actual download speed of around 70mbs a few days ago I suffered repeated line sync drop outs. The DLM in the fibre cabinet then increased the download SNR to 9-10 db and my download speed dropped to 45mbs. The fault management system operatives went throgh their prescribed script and currnetly I am connected using the inferior HG633 router via a microfilter to the master socket, this has probably accounted for about 10mbs losses compared to my Bipac 8800AXL router not being used. I have had intermittant problems with my line over a long period and several historic line tests which according to Openreach engineers were OK. However on the last occasion an Openreach engineer visited he said that there were a very high number of HEC errors on the line, said that he would get a cherry picker out to look at the phone line from the pole accross the road to my house but ultimatel;y in line with BT Openreach traditions of service did nothing! There is absolutely nothing wrong with my home installation and as I have heard nothing from TalkTalk within the 48 hour period I am going to return my system to normal this afternoon. It is interesting that the latest serise of sync drops coincided with high winds which have abated a couple of days ago (and the sync drops have also abated). I watched the branch of the tree waving in the wind putting the line under sideways tension and rubbing against it and I am convinced this is the probable source of the problem. Can someone get Openreach to actually do something, get a cherry picker out and lop a branch or two off the tree?
I have been a talk talk customer for many years but about a month ago my husband decided to switch all our services to EE. Huge error as they don't have the excellent homesafe. So, I cancelled EE after a day and went back to talktalk for phone and fibre broadband large. Following a no-show from the open-reach engineer (irritating) I then got another engineer visit and he assured me averything was up and running.
The internet seems to work (albeit with buffering now and again). A week after the engineers visit I then logged onto My Account in order to set up the homesafe and received a message informing me it was only availbale to broadband customers. Really odd as my bill shows that I am on simply braodband with superpowered fibre large . When I called up to query I was told that my fibre seemed not to have been activated and to give them 48 hours to do so. It has now been well over 48 hours (not forgetting that it was set up over a week ago anyway) and still no activation and no one seems to know what to do about it).
I'm so frustrated but also cross as had I not logged on to my account to set up the homesafe I would never have known that the fibre was inactive and I'm pretty certain talktalk would never have let me know! Would still have collected my cash no doubt.
Any advice anyone?
Cheers
I signed up to get fibre in February and was given a start date of March 16th.
Subsequently I got a revised date of March 17th. So far still no fibre, and no communication from you about this.
I'm not blaming you as I know it is all down to Openreach.
However can you find out when openreach are likely to do anything, or is this a keep your fingers crossed and wait situation?
Hello everyone,
So I have just signed up with TalkTalk Fibre Large and will be moving off BT Infinity 2.
Currently I have a BT OpenReach Fibre Modem installed by my phone point and then a CAT6 cable going to a central location of my house and connected to my own Negear router.
I am planning on keeping my exsisting Netgear router and wanted to know if I could use the current OpenReach modem? I have seen on the forums that some people have done this in the past. Other option I guess is to install the new TalkTalk router in place of the OpenReach router and just disable the wireless and use it just to act as a model to my Netgear router.
Thanks in advance
Sooty
I have just recived a new HG633 router, having switched to fibre broaddband. I can no longer work from home as VPN does not work now. I understand the answer may be to have hte latest frimware on the router. Can that be done remotely for me please?
So - i have a 35Mbit VDSL service - the router is happy that the download rate is 35Mbit....... however, run a speed test (yes, from a laptop on a hard-wired connection to the router) i am only getting a throughput of 3Mbit/sec
There are no errors on the line..... so where is the throttling happening?
My BT exchange is Kingsley in Cheshire (01928)
Very disappointed in the service.
is superfast fibre broadband any good. i have fibre medium but its not strong enough to stream amazon fire tv