I have had terrible internet connection on my Fibre service since christmas eve (and have reported it on here to no avail). I have done all the tests I can here to determine that the fault does not lie with any of my kit. There is also terrible static on the landline. I tried calling customer services and got through to a robot after entering my telephone number. I was told there was a fault that would not be fixed until the 12th january and that I could subscribe to the text messaging service for updates.
I got a text on the 6th to say everything has been resolved. This morning I had no connection again. Rebooted my kit and still no connection. So I have reported the problem to the robot again and have subscribed to the text messaging system. Internet connection is now back at a measly 3mbps down and 1mbps up - compared to the 76mbps down/16mbps up I got before the issue.
I am fed up of being forced to report and receive updates automatically and would like this issue dealt with on a human to human basis! I rely on my connection as I work from home regualrly and this current service is unacceptable. You are failing to supply me with a reliable service and I can't even air my greivances with a proper human being.
Please can someone tell me why my connection keeps dropping and stop fobbing me off with vague excuses and text messages!