Broadband miss selling
I took the broadband large package last month and was told by the salesman and tech engineer my line would get a minimum of 48 MB. It is actually averaging between 25 MB and 30MB. I talked to tech...
View ArticleFibre optic has not ben acivated yet
Hi,I would like you what it can be a reson that my fibre optic has not been activated yet? it supposed to be activatd on the 21st of December, have contaced 3 times with technical support and none of...
View ArticleEthernet connection using powerline adaptors does not work, wireless...
I used to use an ethernet wired connection using poweline adaptors but is stopped connecting. Wireless connectivity works ok. How can I reset the wired connection?Thank you
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Should we have our master socket moved??
Hi all... I have posted in another thread that since our fibre large went live we are disappointed with our down sync rate. The max rate on our router is 46Mbps but we sync at 40Mbps. I beleive the...
View ArticleHG633
Please can you let me have the trial firmware upgrade so that I can connect wirelessly. Thanks
View ArticleAdvice on Modem stats
Hi All Would appreciate some advice from someone who is konwledgeable. I get 19Mb upstream but only getting about 16Mb downstream, my modem stats are below but to the untrained eye it looks like I...
View ArticleHG633 Wireless Issue
Hi. Please can an OCE give me an update on the HG633 wireless issues reported all over this community? When using the HG633 wifi in my home several wifi enabled devices regularly become unresponive. I...
View Articlewhere can I get a returns envelope to send back my old router, there wasn't...
I have updated to a new fibre router and need to return my old one
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10MB difference between Downstream Line Rate and Maximum Downstream Rate
Hi,Could someone put my mind at rest? Is 10MB difference in actual downstream line rate and the maximum downstream rate normal? Currently on large fibre package and get about 50MB/ps.
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Estimated speed when joining Talk Talk 76-76 down. Actual speed 49 down. 6m...
Hello Folks, So we have been waiting for our local exchange to be upgraded to fibre for atleast 12 months. Finally switched on cabinet 6m from my house. Under VDSL distance vs speed should get 80mbit...
View ArticleSlow Fibre Speed and Poor Customer Service
Good evening I am a loyal Talk Talk customer, however this loyalty is being severely tested at present due to very slow fibre broadband speed and very poor customer support. I am on the Fibre Medium...
View ArticleHigh ping
I have superpowered fibre broadband and recently my ping has been spiking to in excess of 400ms. This is making online gaming impossible. I suspect a network or router issue as the pc I'm using is...
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fibre is getting as bad as dial up.
been on fibre now for a few months and things are going from bad to worse.pages are taking 30 seconds plus to load up, videos on you tube are sometimes impossible to watch.downloads on sky take...
View ArticleI need an upgrade to software version 1.16t to allow me to access vpn
Using router Hg633 VPN works on other routers but not on TalkTalk. How do I get an upgrade to the latest version.?
View ArticleUpgraded to Large broadband package, when will it go live?
Just wondering when i will get my large package activated?There was no date in the email that i recieved from TalkTalk.I am getting 40 down and 2 up atm but that is not fast enough so just wondering...
View ArticleWhat the hell is going on with Talk Talk?
Hello everyone and welcome to another problem. Saturday morning got disconnected which is very unusual, last time was 3 months ago, from fibre large. Now after an hour or so will only connect to adsl...
View Articlefibre broadband order delay
hi there,I ordered fibre broadband in 11th December, live date was 22nd. However on the 22nd the OR fibre engineer had an issue and had to book a different engineer out. that engineer came, said he'd...
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Can't access certain website when using my broadband connection !?
Hi, I'm new on the forum but will start with description of my issue straight away. I'll do it in points as I think it will be easier to list issues as well as the steps I have already taken. 1. I am...
View ArticleUnusable Fibre connection last seven days, Fibre speed cut in half.
As per thread title the last seven days have been a nightmare with the connection dropping multiple times per hour, resulting in the DLM dropping my speed from 44Mb/8Mb to it's current 23Mb/4Mb, I'm...
View ArticleRouter Question: Overnight TR069 Activity - What's actually happening?
I was online early this morning and noticed that at approx. 05:40 my router (HG633) rebooted. On checking my router 'System Logs' page I noticed a whole series of apparent diagnostics going on at that...
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