go live date is 7 days after cancel date from current provider will i have no...
i have been given a go live date of 3rd feb. but sky have given me a cancellation of service date of 27th jan. when i purchased my package with talk talk the estimated go live date was 28th jan. my...
View ArticleCheck sync speed please - Slow fibre medium
I have recently upgraded to fibre medium mut I am still only getting download speeds of 14 Mb/s whereas it should be around 38Mb/s. Could you check the sync speed at your end (phone no. in profile)?...
View ArticlePhone disconnected 8 days ago, instead of Fibre upgrade.
We were really looking forward to our Fibre Upgrade day, 11th Jan. I got the new Router and set it up, all working fine. Sure enough the morning of the 11th came, and we surprised to find ........
View ArticleFibre Large Upgrade
Since moving house, TT seemed to downgrade our package to the Medium deal, but it wasn't so bad as we actually didn't have fibre until today as an ameteur BTOR engineer messed up our connection. My...
View ArticlePromised an HG635 Router on signup
Made enquiries about signing up for 38mb fibre broadband today and was given assurances that the router I would be given would have Gigabit ethernet ie HG635 and that it was indeed still being...
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Credit Where Credit Is Due.
I would like to give a big Thankyou to TalkTalk, i signed up, then went live on the 12th January, the router arrived promptly intime for the go live date, the connection was connected on the date...
View ArticleSales department said 34Mbs all I am getting is 19Mbs. Is that fair? what can...
Anyone got this sorted with talk talk?
View ArticleFibre optic broadband keeps dropping out and speed is low
Installed superpowered fibre broadband in dec 2015.Now it keeps dropping out regularly for a few minutes every time I try to use it, end up with "can I help you" screens which then say " cannot be...
View Article38Mb before upgrading to Large. 38Mb two weeks after.
The woman on your helpline, rather worringly for a techie, thought having two smartphones attached would half the speed reported by Ookla (Seriously? Where do you find them?). Your man on the live chat...
View ArticleNo internet after fibre live date
hello i upgreaded to fibre broadband and today was my go live date, i have had an email to comfirm the fibre is live but i have no internet at all now. i have reset the router and powered off for 30...
View ArticleNo 5GHz signal on HG633
Having finally got a tablet and a phone that support 5GHz wifi I thought I'd give it a go, but after about 5 hours of reading hundreds of forums posts and trying every combination of settings (channel,...
View ArticleLine fault
Hi,Lost Fibre broadband and phone line Tuesday 5th January.Engineer found fault in green cabinet down street on Friday 8th January. Couldn't fix as fault was fibre ports and he was not a fibre engineer...
View Articlehg635 router drops wired connections
Hi there, My HG635 router keeps dropping the wired connections. The devices connected by wifi are fine. I have tried with new network cables. No joy.TalkTalk have sent me a replacement router, which...
View Articleam i on the fastest profile
hi all can i try the fastest profile as im on fiber and want to try this thanks
View Articlewireless powerline adaptors won't synch wireless settings with router
Hi, i've purchased a pair of wireless powerline adaptors for use with my 633 router. I already use the wired version with no problem. After eventually getting the 2 parts to pair i can use the ethernet...
View ArticleRed port on super router/router query !
Hi guys Ive managed to order fibre large which will be going live on the 1st feb,however what port on the back of the super router do i need to connect for fibre my current...
View ArticleOut of Contract! Best Renewal Prices??
I am on Fibre Medium and was initially paying £25.95 per month including line rental. But somehow im now paying £37.98 per month!! My contract ended in October and I would like to upgrade to Fibre...
View ArticleUnable to test speed on Home superfast fibre
I have superfast broadband and it was excellent when first started.50+ mgb download and 8 mgb upload.Now when I check with other speed checkers its down to 30+mgb download and less than 2 mgb upload.I...
View ArticleAnother Firmware upgrade request on HG633 to 1.16t
Vpn not working correctly, weird wireless loading.My details should be in my profile.Please help.Thanks
View ArticleHG633 guide to understanding the stats?
Hi all, I have looked through the forums and not come up with anything useful. Trying to find a guide to the HG633 'Super Router' in terms of understanding what all the stats mean for VDSL2 connections...
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