faulty router
Hi my hg633 fibre router has red light on, i have tried resetting , but still not working. Can you please send new one. Thank you.
View Articleconnection drops every 15 minutes - Firmware Downgrade?
Hi As per the title, im on Fibre unlimited, every 15 minutes almost to the second my connection drops and the reconnects which plays havoc with my VPN to work. I am on v1.18t firmware tried to tlking...
View Articleintermittent fibre broadband
Hello, this is my first post. Since Sunday morning I have been having trouble with my fibre broadband - it just keeps disconnecting and I am unable to connect to broadband at all. The fibre and...
View ArticleNo dial tone or broadband
Hi my live date was the 19th and I have had no dial tone or broadband since then I was promised a call from a manager yesterday and have not received it is there anything you can do to help thanks in...
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Speed drop with HG633 replacement router
Hello, I received my new HG633 router today (firmware 1.15t) to replace my HG635 one. I have instantly noticed a decrease in speed by about 10mbps wired. Also, the wireless doesn't seem to be as...
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Fibre broadband issues
Having problems with my fibre broadband its really slow loading uo web pages and i have a ping of 60/90 . i just upgraded to the large fibre and its got worse...
View ArticleFirmware update
Hi, I show that my HG633 is still on v1.15t and I'm not sure how to upgrade the firmware. I saw the post saying it was going to be done over the next 6 weeks, but that was a couple weeks ago now from...
View ArticleSpeed from router
Please help my router upload Speed is faster than down load speed , upload 19meg download 15meg , should be 50meg + . Can you please update router firmware thanks it's a HG633
View ArticleOur Large Fibre speeds have slowed down!
There is noise on our phone line and our 20meg (large Fibre) upload speed is only 800kbps. This has been like this for 3 or 4 days now. Also our download speed has fallen - although currently at...
View ArticleHG633 Wifi connection drops often
Hi,I am having serious issues with my router HG633 as the wifi connection drops very often. If I connect using ethernet cable, everything works fine. But Wifi rarely works for 10 mins before it gets...
View ArticleRouter speeds inconsistent
My fibre is very patchy, when doing a speed test I will get around 30mbps however often when simply browsing the internet a page can take an eternity to load. When downloading game updates the download...
View ArticleInconsistent Connection When Gaming
As of recently I have been experiencing problems with unplayable spikes in ping and have also noticed a massive drop in download and upload speed which in comparison to what I'm supposed to be getting...
View Articlefibre broadband slow and intermittent
Broadband is being a pain! Over last week is usually about 15 Mb/s, with occasional 30+ Mb/s and sometimes just not their at all - should be 38. Raised via phone to talktalk over the weekend - tweaks...
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Inconsistent Speeds and Ping
Hi there, For the past few weeks our internet connection at home has been incredibly inconsistent,ouur speeds have been droping from around 24 mb into the kb range and ping has been spiking randomly...
View Articlerandom ping spikes
Hello. Background info: Large fibre, 76dl 20ul Windows 10. Formatted PC, issue occurs on wired or wireless. Issue occured after formatting the router also. Router is a replacement for a faulty one,...
View ArticleHG633 Router + Fibre but can't watch social media videos on mobile devices
Since moving to Talktalk about 2-3 weeks ago, I can't watch videos or open up images on things like Facebook and Instagram on mobile devices. This happens on all mobile devices (android & iOS) and...
View Articleunstable broadband
I have been having trouble with my broadband reliabilty over the last 2 months. I have phoned the help line over 10 times, they have run all the tests, replaced my router and changed my phone socket to...
View ArticleIntermittent sync issues with broadband.
I'm currently using the Huawei HG633 router and it cuts out 5 - 6 times a day. It only cuts out for 30 seconds or so. I've tried resetting the router and changing the micro filters but it hasn't...
View ArticleWhat does not enough broadband width mean when on FOBB?
I have just upgraded to fast fibre optic broadband and find it is slower than before and when I try to watch Amazon Prime it pops up with 'not enough broadband width to watch this' when I press...
View ArticleUpgrade to Large
HiJust agreed on online chat to upgrade from Fibre Medium to Fibre Large at a discount of £5 for 12 monthsI haven`t received the confirmation email. Please confirm this order is progressing ThanksJayKay
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