Storage sharing setup help required
Hi I have a TalkTalk fibre super router with a 2TB USB storage device connected. However, when i come to set up a USB User it will not let me create the account based on my password. The password...
View ArticleInternet connection drops off
Hello,I upgraded to fibre a couple of months ago, even before the upgrade I had to complain about the connection crashing, several routers and micro filters later and the same problem persisted. An...
View ArticleHG633 router FIBRE dropping out
My router has been dropping out and losing connection continually for nearly 6 weeks now. All the lights on the router drop out (including the power light) with internet light turning red then the...
View ArticleA Unified post for HG633 router (read before posting)
As my own complaint seems to be progressing (thursday evening will tell the final result) and after being told by several TT staff and managers they are not aware of any ongoing issues with the HG633...
View ArticleWifi keeps disconnecting
Hi,@OCE, We have superpowered fibre large but although we can receive a really strong signal with a good speed, it drops and cuts out randomly, multiple times during the day. We reported this to...
View ArticleLine constantly dropping, often no sync at all
I've raised a fault with TalkTalk as my line keeps dropping (literally every time it syncs the line drops) and often it doesn't sync at all. I have the reference/ticket ID INC000014645144. Could one of...
View ArticleNo Fibre Large boost option in my account
There is no fibre large boost option on my account. Any ideas why thanks.
View ArticleLag / rubberbanding on online games
I have been using talktalk fiber for a year with no major issues but now I can't play any online games without things freezing for 5 second intervals every 30 seconds or so. It’s not specific to any...
View ArticleFibre broadband speed dropping
Hi As others have reported I'm having exactly the same issues with my fibre broadband and huge speed drops. The router is having to be reset on a near daily basis. Could someone look into this...
View ArticleXbox one massive lag/rubber banding high latency
Hi I've been a talk talk fibre customer for about two years with no issues playing online with my Xbox one but the last week I've been unable to play online due to massive lag issues. I've ran a...
View ArticleHuawei HG633 Firmware update required urgently please
Good evening For the last few weeks my router has been rebooting at random intervals, causing severe frustration while I'm trying to work on a VPN. There seems to be a well known issue, so can you...
View ArticleMedium fibre dropping connection
Hi, our broadband has been dropping out at least twice daily since Xmas. This has effected both wired and wifi devices simultaneously. Restarting the router usually solves the problem for a few hours....
View ArticleUsing own router
Hi All I bought my own router, hoping to improve wifi speed. New router requires internet login and password? I know that login will be my telephone number followed by @talktalk.net. But what about the...
View ArticleChanging from home to business fibre
Is it possible to change to a business fibre line if I'm already a TT Home Fibre customer? I have no extras only simply fibre, no TV package etc. I want to be able to use my own router (which I know is...
View Article! Downstream Data Loss/Blocked if Uploading Anything !
Hi Guys My Fibre Go-Live Date was 18th Jan and everything went without a hitch. I installed the HG633 router prior to the go-live date, connection went smoothly before and after fibre was switched. I...
View ArticleMobile game losing connection
Hi all, I play Clash of Clans on my phone and when opening the game after about 10-15 seconds - 3 connection bars come up for about 20 seconds then the game will restart and say i've lost connection...
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Outage on Anglesey, North Wales earlier this morning (24th January 2017)?
Just wondering if others had an outage earlier (quite early!) this morning, or maybe it was just a local issue in my town/area. Lost internet connection at ~12:40am this morning. A solid red internet...
View ArticlePS4 apps make wifi crash
I've been having issues with streaming on my ps4, it's usually when I'm watching the sky go app.After looking at the different posts in this forum it sounds like my router needs updating as the...
View ArticleVOIP Not Working?
Hi There I desperatly need this sorted to be able work. I have a Super Router HG633.I downloaded a Media5-Fone app to my Iphone. The dial pad comes up on app all looks ok but my boss can not get...
View ArticleSpeed issues
I'm having speed issues on my Fibre Broadband, The download speed is between 5 Mps and 8 Mps and I should be getting 30 Mps, could you help with this issue - It could be a faulty router.
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