Calling All Star Wars Fans!
Hi Everyone! As we enter the final week of our Star Wars month, we’ve had loads of fun chatting to you about all things Star Wars! We have a great Competition open to all, so why not head over to The...
View ArticleIntermittently slow fiber internet
Good evening. Over the last month our internet connection has got very slow in the evenings. I have been keeping an eye on it's performance using ookla (I use a Mac so speed checker isn't working)....
View Articlechanging packages
If I downgrade my package from fibre large will this restart my 18 month contract or is a add you can cancel at any timeI am paying a lot more for my fibre than my neighbour who is on a basic fibre...
View ArticleSpeed Drop
Hi,Over the past few weeks I have noticed my speed dropping to around 9.77mbps. I have had Fibre Medium in for a few years now and have always availed of speeds of 37/38mbps.Too clear this and revert...
View ArticleVPN issues with an HG633 wireless connection
Hi there, I am unable to connect to my corporate VPN via the HG633 router. I have noted that there are a number of people suffering with this issue - is there an ETA for the fix please? I like a...
View Articleslow download speed
At the moment I pay for the large fibre package 78mb, when I first used this my download speeds were 57mb, which was accepable, but for months now my speed has dropped to 45mb and now its 36mb, which I...
View ArticleHg633 intermittent
Hi I seem to have an intermittent problem routing disconnecting and not letting iplayer and ondemand TV etc. Spoke to tech team have to wait 2 weeks for engineer was fine and started last Thursday it...
View ArticleWhy am I unable to check the speed of my superfast fibre broadband while...
I am unable to connect my computer by Ethernet as I am in a different room to the Router
View ArticleDropping Internet connection
Hi. I signed up for Sky Sports package recently but have been plagued by constantly losing Internet to the Youview box. I have 40 Mb fibre broadband. When it was installed the engineer informed me that...
View ArticleHow to get router updated firmware to solve vpn issues?
Hi I am one of the many people having issues connecting to VPN with my HG633 router. I have seen in other threads that the firmware version 1.17t is solving this issue. Can you please help get this...
View ArticleHG635 router keeps switching off and on by itself.
My HG635 router recently started completely shutting itself off then on again. This problem has occured for the past few days and is getting extremely annoying. The best way I can explain it is, the...
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Lost 6-7MBs from my "Super Fast" Fiber Optic Internet
I would like to know why my Fiber Optic Internet download speed is 25mbs when it should be 31-32mbs? even though the minimum Download Speed should be 29mbs and that's what you promised on my Contract....
View ArticleHi, ive changed to fibre large broadband and its slower than standard
Hi,I've changed my broadband package to fibre large and it's slower than my previous talktalk complete broadband package.My sons x box and play station are very slow and pages on the internet are slow...
View ArticleMedium speeds for large price
I am paying for large fibre but only getting medium speeds
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Slow Fibre (Large Package)
I have been experiencing very slow fibre broadband over the last few months but figured it would resolve itself eventually... Seems not to be the case though. Currently getting the below speeds on my...
View ArticleWebsites not loading or no graphics!!
Hi all,Couple of weeks ago, all websites accessed through the router started either giving a dns lookup error, or loading pages with no graphics. After reloading a couple of times, the graphics show...
View ArticleHow long..
will it take if i upgrade to large fibre from medium fibre? is it best done from my account or should i contact someone?
View ArticleSkype
Hello all.Since upgrading to Fiber Broadband from Standard, Skype no longer works. I can log into Skype and call a contact but as soon as the other person answers the call is dropped. Tried with Smart...
View ArticleRe: Gaming Lag
Hello - I hope I haven't hijacked a thread - but, I saw the title and I am experiencing the same problem - although my download speed is not bad (around 60mbps, which I'm happy with) - I use my...
View ArticleSlow speed on fibre large
Got my fibre large activated yesterday but getting a slow speed on bt checker it's saying I can get up to 65-80 Mbps and guaranteed 51mbps by only getting 26mbps
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