Please can someone explain difference between router down rate and speed test?
Hello board... Please is someone able to explain why we get speed test results on wired/wifi of 38Mbps. http://www.speedtest.net/my-result/4993964190 When our down rate is 49Mbps? DSL synchronization...
View ArticleSpeed check not working??
My broadband seems very slow. I am trying to use the Service Centre / Speed Checker to check it out but it doesnt seem to be operational anymore? When I did find a speed checker link elsewhere on the...
View ArticleFibre broadband availability has changed overnight?
Hello all, I have just moved into a new house in a completely different part of the country. I took my Talktalk package with me (essentials) with standard broadband, it went live today. Before it went...
View ArticleEvery time I call TalkTalk customer service the call land in a different part...
I had 6 phone calls till now with customer service and everytime the call lands in a different country!! And they start all over again the whole story and details and the outcome I get a fault ref and...
View ArticleTrouble with new line installation
Hi there, I placed an order with TalkTalk on 13 December 2015 for fibre broadband, with an installation date of 31 December. The OpenReach engineer never arrived, and when I called TalkTalk they said a...
View ArticleCabinet Upgrade
Hi im wondering if anyone can tell me if and when my cabinet will be upgraded for fibre??My exchange is Llanrumney and im conected to cabinet 64Thanks
View ArticleMy Broadband speed (fibre) is only 2.3mbps and TT seem unable to tell me why....
I have spoken to TT twice and they have promised to do test checks but have failed to respond or rectify the problem.I cannot get the 3 free Sky channel upgrade promised by TT and the slow Broad band...
View ArticleMy IP profile has been lowered - Broadband download speed lowered
Hi My broadband speed has, yet again, slowed down considerably. Download speed is now 6.47! I am paying for speeds between 8.5 and 18.2 mbs. - this is what it states in my contract. In September of...
View ArticleFibre connection drops out every 20 mintues, sometimes every 20 seconds
Not happy, less than 24 hours after being switched over to fibre... connection drops every 20 mins or so, sometimes just repetedly for an hour. Checked the log on the router, says (error_no_carrier) i...
View ArticleProblem with Landline
I have reported problem with my Landline on12/12/2015 to Talktalk . Today is 14/01/2015 and I still dont have phone working and internet.I've made seweral contacts to Customer service technical...
View Articleavast says my router is compromised. I have re-set it but it will not accept...
After running a network security scan, my AV says my router is compromised. I have re-set it and done the 192.168.1.1 and got to the sign in window. User name 'admin' but my password (printed on the...
View Articlestill not very quick after going to fibre , think i might cancel
hi ive moved onto fibre and am still in my cancel period as im not impressed at all with the speeds im only getting upto 20mbps slowest was 12 mbps , wish i hadnt upgraded now , im still within my...
View ArticleNo dial tone and low speeds after fibre upgrade
I have just got fibre broadband and eventually it is working. However speeds are low (6/0.2Mbps) and I have no dial tone and canot make or receive calls.I have been on live chat and reported the...
View ArticleHG635 Unable to connect after Exchange Fault repair
I am a Fibre user with a HG635 Modem, and have been unable to connect on the device this evening. The line went down mid afternoon as part of a fault from the Hetton-Le-Hole exchange fault, which has...
View Articlewhy is my service activation taking so long?
My go live date is today. I understand it can take up intil 12 but surely it doesn't take this long?
View Articlenew super router
Since connecting your new super router i am experiencing intermittent high pings in excess of 2000 at times can someone take a look please.
View ArticleFibre Live Date Was Today But Still No Fibre (11.17pm)
So I upgraded my broadband from simply broadband to fibre. My live date was today and its now 11.17pm but still no signs of improvement regarding the speeds. Apart from the live date, I've not had any...
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This is getting boring. The paint has already dried...
23 hours and counting. I am getting twitchy now...
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New Customer with no internet for over a month - whats happening TT!!...
Where to start! Before moving in to our new house the internet was top of the list to get provisioned! Because fibre was in high demand in the area I was only able to get the Simply broadband package....
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