No internet connection, kind of
Hello, this is my second time on the forum regarding this problem, which last time happened around 2 months ago. Anyway, we are currently expieriencing an issue with our internet connection.The issue...
View Articlefiber broadband problem
Hi,I am a new customer with TalkTalk, around one month and a half. I had some problems in connection with my last internet provider company and it was line rental so I have decided to upgrade with...
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Faster Upload Speeds than Download speeds
I am getting really, really slow internet (wired connection) and my Upload Speeds are better than my Download speeds I was getting better speeds before I was on fibre optic. I have phoned talktalk...
View ArticleExtremely poor fibre broadband
Dear TalkTalk, After many years of being a Tiscali customer, pulled across to TalkTalks 'new' networks and putting up with poor connection and poor service I was convinced to try the Fibre upgrade. I...
View ArticleACS userid connect to CPE failed due to authentication
HiThe systems log of our TT HG635 modem-router (software v1.06t) showed 13 pairs of entries between 05:10:10 and 05:10:32 this morning as follows: “ACS userid connect to CPE failed due to...
View ArticleBandwidth too low for Amazon prime?
I have talktalk fibre and receive a download "speed" of approx 35 mbps using online speedcheckers.This is suffucient for most needs but my panasonic tv buffers on amazon prime.It flashes up a warning...
View ArticleProfile change
Hi, I recently changed to fibre and the downstream was 62k and it was on FAST. Now it is 58k and interleaved. FAST is a must for the type of profile as it gives lower ping, please switch back to 62k...
View ArticleNo Fibre Broadband or phone.
Good afternoon, from approximately 1300hrs I have lost both broadband and telephone. The internet light on the router is not lit and the broadband light goes from flashing to long periods of off. In...
View ArticleSuper router reboots automatically
Hi, I have had the super router for a couple of months now and about every 1-2 weeks it reboots itself. I'm not sure if this is normal or not but my prevous talktlak router never did this. Should it do...
View ArticleBought Superfast Fibre Broadband, router dies within 12 hours of use...
Pretty much what it says in the title, received a Huawei HG633 from TT and within 12 hours my internet had cut out. Upon investigation the power light was solid red and no amount of turning off and on,...
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D-Link DSL-3782 and subnet mask settings
HiJust wondering if anyone can explain why there are two different subnet masks showing on this router. (No changes from the default/factory settings)?ThanksM
View ArticleBroadband link unreliable
Hi,I work from home most days and have 3 windows machines connected most of the time (2 laptops via wifi and my home PC via a powerline adapter).My issue is that I have a lot of conf calls via skype on...
View Article2 routers from the master socket
Can I have 2 routers from the bt master socket, I have a cable hardwired into the bt master socket to a extension socket can I have a router pluged into it and one directly into the bt master socket...
View Article9 days since installation and nothing works at all
It's been 9 days. 9 hours on phone complaining 2 open reach engineers 2 routers and not 1 meg of data has entered my house. My autistic 11 year old son who is non verbal and has been soiling himself...
View ArticleI recently joined talk talk and using apps on my ps4 such as nowtv makes me...
I've seen a lot of people saying I need a firmware update but how do I go about getting one?
View Articleno improvement in fibre speed.
7 days ago an Openreach called to remedy my slow speed. He explained he'd done a lift and shift and that my speed would increase over the next 10 days. There has been no improvement over those 7 days....
View ArticleVPN Issues HG633
Hi,I cannot access my work VPN from home, it says I am connected but it will not display any sites or even connect me to my work e mails.I have tried speaking to technial support but they told me that...
View ArticleSlow broadband speeds and keep disconnecting
My speeds are around 20mbps if im lucky and i keep losing conection, both wired and wireless.I have a open reach mk3 socket if that makes any difference
View ArticleHG633 h/w vers H.1.01 s/w v1.21t | Router NOT passing VPN traffic since 20th...
Hi, I have a HG633 h/w vers H.1.01 s/w v1.21t router that is currently refusing to pass VPN traffic since 20th Dec (or 21st Dec - I was in the office yesterday so did not use). I am using Shrewsoft...
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One problem after another with my Faster Fibre/Phone package order
I was already a long time broadband customer of TalkTalk & (AOL) and had my line rental with BT. I decided I wanted to combine my broadband & line rental, so I opted to order TalkTalk faster...
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